Last post on Dec 08, 2013 at 1:46 PM
You are in the Acura MDX
What is this discussion about?
Acura MDX, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#603 of 996 Re: Lawsuit [steve_]
Jul 29, 2011 (3:17 pm)
I would thing a grass roots branding campaign would be more effective. For instance, someone could set up a "Acura MDX Death Trap" page on Facebook with us requesting "LIKE" from all of our circles might put these guys to shame!
But it might take a lot of hits to this page, since from my experience Customer Service folks still don't get "it"!! Lexus guys get it and understand the value of customer acquisition and retention. In our case the retards at Acura Customer service didn't want to waive the $1000 the dealer wanted us to pay for the installation cost of a re-built transmission!!
In contrast, Lexus gave us 4 brand new Michellens when we complained about the noise and rattling of the steering wheel from warn out tires on a a LEASED car w 43,000 miles on it!!
That's why we can't wait to JUNK our MDX and get a Lexus. The experience of dealing with Acura folks vs Lexus is night and day!
We've had horrible experience w Acura on Product Quality, inconsistent dealer experience and miserable Customer Service at Acura USA on our 2004 MDX.
#604 of 996 Re: Lawsuit [dmortaz]
by Stever@Edmunds HOST
Jul 29, 2011 (3:39 pm)
Companies are paying attention to Facebook and Twitter. I still think it pays to be specific about a specific problem with a specific vehicle. Lots of people complain to the NHTSA too, but it can be years before they take action on problems that create unsafe driving conditions.
On the other hand, if you go to the BBB or your local consumer protection agency you may get relief a few weeks or months. Or do both BBB and Facebook at the same time.
#605 of 996 2006 Acura Transmission failure
Aug 01, 2011 (6:58 pm)
In reading all the issues with the Acura transmission, I'm joing the club. 86k and no other issues ever...now replacing the transmission. I feel so "raped" by Acura and am in awe to what other issues others have had. Where do I start to get some help paying the bill on the tranny?
#606 of 996 Re: buying used 2005/70K - worried about transmission issue [samsu]
Aug 01, 2011 (9:28 pm)
I would recommend you take the VIN number to the dealership and see if's subject to a recall! And while you are waiting for them to get back you, check out a Lexus instead of Acura!!
We have been extremely disappointed at the Poor Quality of many items on our 2004 MDX. From the sound system, radio reception (Acura folks could NOT even get a BOSE system to work where we get static from local FM channels) and your favorite topic the MDX transmission and 80% plus chance that it will eventually fail you.
Our saga with transmission is too long to re-post, but suffice it to say that it's not worth the headache.
Also remember that you have another $900-$1900 cost just around the corner since you will need to replace the timing belt at 80k miles!
It's NOT worth it. Acura MDX is NOT a luxury brand when it comes to services and product quality. Avoid it.
#607 of 996 Re: 2006 Acura Transmission failure [selges]
Aug 02, 2011 (3:32 am)
What I did was to contact the Consumer Customer Service at Acura.
Customer Relations Department Acura
1919 Torrance Blvd. 500-2N-7E
Torrance, CA 90501-2746
Toll free: 1-800-382-2238
I explained my situation that there were a litany of transmission failures in my model year, yet no recalls. I was patient and answered all of their questions while stating that I had taken my MDX in for the same problem at 50K miles but no one at the dealer could diagnose the "rumble strip" sound. They asked me if I had owned any other Hondas in the past. This has to do with loyalty and their willingness to subsidize the repair. They ended up paying 75% of the cost of the torque convertor replacement in the end.
You can also start by contacting your dealer service manager and let him do the work. If he doesn't, then go around him.
Should I have stuck it out and got more out of them, maybe. I was tired of the hassle.
#608 of 996 Re: 2006 Acura Transmission failure [rkubs68]
Aug 02, 2011 (4:25 am)
I held out a little longer because I was so pissed and got them to pay 90%.
#609 of 996 Re: buying used 2005/70K - worried about transmission issue [dmortaz]
Aug 02, 2011 (8:32 am)
Before you recommend a jump to Lexus you might want to read about the extraordinarily high faulure rate of the early transaxles, 99 & 00 especially, but on into the entire RX300 model series.
Not to mention the non-functionality of the Rxes F/awd system in comparison to the SH-AWD system.
#610 of 996 Re: 2002 MDX transmission problem [rbray5]
Aug 02, 2011 (8:43 am)
Can you send me the recall information you received from steve? Thanks