Last post on Dec 08, 2013 at 1:46 PM
You are in the Acura MDX
What is this discussion about?
Acura MDX, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#528 of 996 Re: No permanent fix.... [dc1225]
Feb 11, 2011 (5:40 pm)
Yay for me! I just took my Acura MDX 2006 in and at first they were going to replace the entire transmission, but then they said it is only the torque converter. So more or less you are telling me the car I spent over $35K on is a piece of sh!t and I should never invest in honda again. I have 72K miles on it and planned to drive it for another 5 years. Does not look like that is the case...
Has anyone thought of a class action suit? I asked if they planned to do a recall on the transmission and then stated "Since it is not a safety issue, we legally are not liable to"
#529 of 996 Re: No permanent fix.... [slstevens1028]
Feb 11, 2011 (5:48 pm)
LOL Im in the same boat...car has 71k miles on it and they replaced the TC then PCM adjustment. Car still makes shuttering noise, I asked them to replace the transmission and they will not. Eventhough it makes shuttering noise, they said the transmission is fine. Deny deny deny.
I am sure everyone would jump on board if someone would start one. I emailed classaction.com they wanted to know more info but I do not have the time or the energy so I just gave up.
I am probably going to have to purchase some kind of warranty because I am stuck with this car for 5 years. Are you planning on purchasing warranty?
#530 of 996 Re: My Last Honda Product [rmaurice1]
Feb 15, 2011 (5:55 pm)
We experienced something very similar with our 2004 MDX and were told by one dealer that we need new transmission; but the 2nd dealer in San Jose told us that there were no evidence of transmission problems!! The Customer Service folks at Acura offered us to replace the transmission for $1,000 and when I told them that Lexus folks would have done this for FREE; they didn't get it!! Lexus had replaced our TIRES (consumable item) for FREE at 43,000 miles when we complained about the nose. Acura folks didn't get it.
Lexus folks did NOT have to do this; but they did it; because they get the cost of customer acquisition. No such lessons have been learned by Acura USA!
It's too bad for a Premium brand not to understand Premium Service. It's too bad because the cars have potential. Acura has a lot of work to do before they come ANYWHERE near Lexus when it comes to "Service".
It's too bad.
#531 of 996 Re: My Last Honda Product [dmortaz]
Feb 15, 2011 (6:10 pm)
It is too bad. I purchased a RL previously and had very good experience with the car and just purchased the mdx and this transmission thing has been nothing but nightmare. Unfortunately, the only thing that we can do is NOT buy another Acura and believe me due to this I will never ever purchase another honda/acura in my lifetime. Lexus is the way to go...I was looking at RX350, X5, MDX and due to my cheapness, I fell prey to that 3rd row seating thing....never again.
#532 of 996 Re: No permanent fix.... [slstevens1028]
Feb 16, 2011 (10:35 am)
When it comes to customer service, Acura Client Services doesn't get it!! They are denser than San Francisco fog on a sunny Summer day! Lexus offered us FREE Michellen tires when we complained about the noise at 43,000 miles after a rotation and service at the dealer! And this was on a leased vehicle and on an item that Lexus doesn't make! Wow, we said!!
Contrast that to Acura Client Services folks who they refused to cover the $1,014 charge that the dealer wanted to replace our 2004 MDX transmission. Ouch, I said!
If you are looking for Premium Service; you won't find it at Acura! Acura USA is in the SAME place MBenz folks were before Lexus started kicking their ass to the curb. Ironically, MBenz folks have since hired some senior executives from Lexus and they have gotten much better at service.
But there is no "culture" or "DNA"of servicing luxury customers at Acura at this point. If a class action law suit will straighten them out; more power to us; but I doubt it. I think they need a crisis of confidence like Toyota is going through to clean house.
#533 of 996 Re: My Last Honda Product [dc1225]
Feb 16, 2011 (10:37 am)
what year is your MDX!? I thought the transmission problems were supposed to have been fixed after the 05 models!?
#534 of 996 Re: My Last Honda Product [dmortaz]
Feb 16, 2011 (12:33 pm)
No problem continues...mine is 2006. I think they stopped the Gov. "recalls" at 2004 which is why people think there aren't same problems on 05-06 but I am here to tell you that the problems still do exist on 2006. If anyone's interested in purchasing 01-06, forget it....I'd not purchase 01-06 MDX, don't fall for the 3rd row seating and interior spacing and reliability like I did.
If you insist on purchasing MDX, look at 07 and on, not anything prior to 07. If you can't afford the 07, I'd look at other brands.
#535 of 996 Solved the whining noise in my 2006 MDX
Feb 23, 2011 (11:07 pm)
I have taken my vehicle into the local dealer several times, regarding the whining noise. It became a game several times. I would hear it, take it to the dealer, and they would try to duplicate the noise, and couldn't. The first time or two, I thought I was going crazy. The third time, I was driving to the dealer and the noise was present. I arrive to the dealer, and they sent a senior tech along with me to show the noise. We drove around for about 15 mins, and to my surprise it didn't want to appear. I felt like a fool, and then said I am CRAZY. I drop off the tech, and leave with my tail between my legs. Two weeks ago, I went in for my 75k service. The following evening, the noise was louder now. I made an appointment, and was ready for the dealer to hear it this time. I dropped off the vehicle this time, and was told they will look into it. The next day, I called back to the dealer hoping to hear what was the cause of the problem. I spoke with the service advisor who said he has taken my vehicle out, and also had the senior tech and they can not duplicate the noise. I was ANGRY. I said, I am on my lunch break and I am on my way up there and wanted someone to ride with me to point out the noise. I was given the shop foreman to ride, and to see if he hears anything. As we leave the parking lot, and get onto the highway the noise started. He asked me to take my foot of the gas, which I did and the noise disappeared. He said apply the gas pedal again, and the whining noise came right back. The foreman even said, wow this is annoying (tell me about it). He said I just don't know where it is coming from exactly though. I even showed him when I switch into another gear it would go away. He said yeah, this sounds like a transmission or a bearing issue. This was music to my ear, because I am not crazy now. They are replacing my transmission, and it is being ordered as we speak. I also brought up the torque convertor issue I see on a lot of blogs. They told me that my vehicle would feel like I am going over a rumble stripe if my torque convertor was going out.
I am happy, I hope with getting a new transmission under warranty. But then again, I wonder if this is going to fix my issue. Based upon other comments, some people are working on the second or third replacement now. With the transmission being replaced, should I also request for the torque convertor to be replaced as well?
To date, I have had my timing belt replaced, under warranty, my blue tooth under warranty, a serp belt, and a strut all under warranty. I have only had this vehicle for three years. Is this a sign to trade in this piece of junk now?
#536 of 996 Re: Solved the whining noise in my 2006 MDX [mdx32]
Feb 24, 2011 (7:24 am)
The symptom you describe, whining noise under acceleration, is most typically (hystorically for me) an indication of a failing rear diff'l. Front Diff'l for you.
#537 of 996 Re: Solved the whining noise in my 2006 MDX [mdx32]
Feb 24, 2011 (11:28 am)
MDX 32, That's the same god dam whistling noise that my acura dealer says its normal...bearing sound, basturds and won't fix so consider yourself lucky I guess.
When does your warranty run out? If I were you, I'd keep it til the warranty runs out then dump it.