Last post on Nov 04, 2013 at 9:10 AM
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Acura MDX, SUV
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#354 of 995 2004 MDX Torque Converter needs to be replaced!
Aug 16, 2010 (10:04 am)
I have 97000 miles on my 2004 MDX. All fwy miles. Have serviced my MDX only at the dealership in Glendale CA ever since I brought it there. So, they have all my service records. So, I took it in for the 90k (a bit late) service and asked to check my transmission out since I've heard so many problems with them. Lo and behold, not only did I need two motor mounts to replacement, my Torque Converter need to be replace-ie new transmission. So, they offered to pay for half and I would have to pay for the balance $1800 and the motor mounts on top of that ~$300-500. I wasn't too satisfied with this price, so I contacted the 800 Customer Service for Acura. Then on Friday, I get a call from the service rep, that they district service manager(?) would lower it to $1300 with 3-5 yrs and/or 36,000miles warranty. I'm still not happy with paying anything. I spoke to the Customer Service this morning and they won't budge on the price and that's their final offer. I've expressed my love and loyalty to Honda and Acura since 1987, Service Bulletin 06-003 and complete service history at the dealership. Now my question is, should I start a letter campaign, call everyday to get them to lower the price, call an attorney-threaten "Class Action Lawsuit" or simple put my tail between my legs and give up? Any suggestions would help. Thanks!
#355 of 995 2004 Acura MDX Transmission troubles
Aug 16, 2010 (3:44 pm)
I am happy to report that the torque converter issues my 2004 MDX was experiencing were very satisfactorily handled by my Acura dealer.
Here is what I did.
First of all, I followed the advice of kpsmith999 (#308 fo 354) Part of the advice was as follows:
1. Open a case file with Honda America at 1-800-382-2238 then press 5.
2. Mention that you have researched this issue on the internet and that there are a large number of reports of this very same problem with both Honda Pilots and Acura MDXs. Also state that the nhtsa.gov complaint site has 29 complaints of which 14 are for transmission and 11 are for the 30-40 mph grinding/vibration issue for the 2005 Acura MDX.
I followed this excellent advice and opened my case with Honda. They were very very polite and very very noncommittal. I mentioned that I had been into my dealer numerous times with the problem and was told each time, "We can't duplicate the noise." Honda told me the next thing I had to do was go back to the dealership and see if they could actually diagnose the problem as a torque converter. They mentioned that my vehicle was no longer under warranty (warranty was purchased at the time I bought my car used 2 1/2 years ago) I told them I realized it was no longer under warranty but certainly had been when I had taken my vehicle in at least 4 times for this problem. They wanted to know what I wanted them to do. I told them I wanted a case opened with this issue and that I would be going to my dealership again shortly. I also mentioned having found "American Honda Motor service bulletin #06003" on Google which addresses this problem in the o4 MDX.
When we went to the dealership they said, and I quote! "Acura stands by their vehicles and we will stand by our customer and your car."
Long story slightly shorter, they honored my warrantly, which was 6,000 over the alloted mileage, and fixed my car for $106.00. This was the amount of my warranty deductible, plus tax. They also loaned me a 2010 MDX for the 6 days it took to get the job completed.
Needles to say, I will be purchasing another vehicle from this dealership in the future!
Hang in there, everyone. There are good, honorable dealerships out there who do care about their customers and are willing to listen.
#356 of 995 Re: 2010 MDX [ltran04]
Aug 16, 2010 (4:16 pm)
I would like to know the outcome of your car. I just bought a 2010 MDX on July 11th. At about 500 miles my husband felt there was something seriously wrong with the transmission. At 1036 miles I drove the car to the dealer and before I even finished my sentence they were "aware" of this problem. They are holding my car for a few days but I'm not feeling very comfortable. Primarily as I've barely owned this car for 5 weeks and this transmission issue is not a good way to start new car ownership.
Any feedback would be greatly appreciated.
#357 of 995 Re: 2010 MDX [littlebits]
Aug 17, 2010 (9:33 am)
littlebits, can you post what your husband believes to be wrong with the transmission in your new 2010? Just curious as I also own a 2010. I'm now at 9,000 miles and so far so good, but it would be nice to know what to look for. Your's is the first I've read about transmission issues in a 2010 (6 speed automatic vs. a 5 speed in the older model years).
#358 of 995 Re: 2010 MDX [JBaumgart]
Aug 17, 2010 (11:29 am)
I'm still waiting to hear back from the dealer. They have now had the car for 24+ hours and they initally told me it was a transmission "sensor" issue. However, they need to call it into Acura, determine which sensor(s) need to be replaced and take it from there.
I will reply back to you as soon as I get my car back this week. I just wanted to put it out there because I feel that Acura is aware of this "isolated" issue and is keeping mum.
#359 of 995 Re: "judder" recall [jmceneany]
Aug 17, 2010 (5:23 pm)
Where did you find this information? I am experiencing this problem now.
#360 of 995 Re: "judder" recall [udeman55]
Aug 17, 2010 (10:03 pm)
jmceneany & JBaumgart,
The service rep has now totally recanted his story. He claims that he and his team performed a series of tests and there is no transmission problem. He states that this is just how the 2010 MDX shifts from each speed. This is a totally different story from yesterday where he, the sales rep, drove my car and told me what the problem was in the first place. It's all surreal. He went from telling me he knew of the problem to now stating there is no problem.
The service rep also stated that I could test drive other 2010 MDX models to assure me this is normal.
I'm very apprehensive at this point and will sleep on exactly what I am going to do when I arrive to the dealership tomorrow.
I will keep you posted and will demand copies of these alleged tests.
Aug 18, 2010 (2:33 am)
My previous post was about my 2004 MDX, not a 2010. I am unaware of problems with the 2010 model. I only had the 2010 MDX as a loaner vehicle for about a week. I LOVED the car and it performed perfectly. Sorry I can't be of more help.
#362 of 995 Re: "judder" recall [littlebits]
Aug 18, 2010 (5:45 am)
littlebits, thanks for posting the updates on your 2010. Mine is shifting very smoothly and is otherwise without any problems after 9,000 miles, so I'm not concerned unless other owners start to experience problems. Yours was the first hint of any transmission issues in a 2010 that I've read about, which is why I'm interested in seeing what develops.
Perhaps you can explain in a little more detail what symptoms you are experiencing and what the service rep originally said when he agreed there was a problem?
#363 of 995 Re: 2004 Acura MDX Transmission troubles [sommerfall]
Aug 18, 2010 (8:54 am)
Thanks, Sommerfall! Your help is very welcomed. Just wished my dealer was closer to home. Then it'd be easier to bug them everyday to get this problem resolved. I'll put together a letter with all the useful info that you've provided and hopefully, can achieve a price close to yours. Thanks again!