Last post on Nov 04, 2013 at 9:10 AM
You are in the Acura MDX
What is this discussion about?
Acura MDX, SUV
Go to NHTSA to file a safety complaint.
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#339 of 995 Print this Service Bulleting and Take it to your Dealer!
Jul 28, 2010 (4:12 pm)
For those who are interested, you can obtain the actual Acura/Honda Service Bulletin (thanks to "somerfall") that addresses the Torque Convert issue and the repair instructions given to the Acura/Honda dealers if you Google:
Acura Service Bulletin 06-003 pdf
There is also a statement in the document that addresses "out of warranty vehicles" and the the procedure for obtaining a "goodwill consideration" repair. It would appear that Honda/Acura was expecting a significant number of vehicles (both in warranty and out of warranty).
I have a 2005 Acrua MDX that was one year "out of warranty" and through persistence and documentation from web sites such as this one and also the 15 complaints filed with the NHSTA, I was able to get Honda/Acura to move from not covering my $2,000 repair to covering 100% of my repair. Good luck !
#340 of 995 Re: Print this Service Bulleting and Take it to your Dealer! [kpsmith999]
Jul 29, 2010 (4:31 am)
Can you double-check the service bulletin number you referenced above? When I google it I find that the bulletin is for the Honda Odyssey and addresses "power sliding door squeaks/creaks/pops/rattles". Thanks.
#341 of 995 Re: Print this Service Bulleting and Take it to your Dealer! [MHirt1]
Jul 29, 2010 (5:58 am)
Never mind - found it. Thanks.
#343 of 995 2001 MDX just diagnosed with transmission problem
Aug 09, 2010 (2:32 pm)
My 2001 MDX (134,000 miles) experienced racing engine and dash and D5 code signals while my daughter was driving it this weekend. I called the dealer and they said, have it towed in rather than driving it. I did. I just got a call from a service rep at the dealership telling me they parsed through the codes, drove it a bit and it needs a rebuilt transmission ($4,200). I asked if any warranty coverage or goodwill was available and he said no, too many miles. He pointed out that this was not from any "lack of maintenance" (as he should since they have been servicing this vehicle since I purchased it new in February 2001) and that sometime "parts just fail - it is not common but it happens." But now that I have found this forum, I feel otherwise. I found a "recall campaign" item in my MDX file from June 2004 (at 42,754 miles) at which they inspected the transmission and installed a jet lube kit (per TSB 04013) at no charge. (I think this occurred when I had the car there for something else. It was not a mailed notice.) Anyone else have this situation?
I am currently a college accounting professor but in a prior life I was a class action attorney and successfully got a big settlement out of Mercedes concerning an oil sludge issue in its 1998-2001 fleixible service system cars.
#345 of 995 Re: 2001 MDX just diagnosed with transmission problem [accountingprof]
Aug 09, 2010 (3:21 pm)
Let the dealer know that you are aware of others having this problem, mention "class-action lawsuits" and "good faith compensations". I bet they offer something.
If you get a new transmission, the waranty is 3 years/36k miles. That's the amount of time you'l have to replace your Acura with a Ford, or something else. I got a new transmission at 107k miles on our '03 MDX and they paid 90%, but I'll never buy Honda/Acura again because they TRIED to screw me at first. I held my ground.
#346 of 995 What about the new 2010 6 speed tranny?
Aug 09, 2010 (4:29 pm)
Won't this place less stress on the TC? So it's a cheap & dirty fix unless they redesigned the TC too. Anyone have info on the 2010 possibilities??
#347 of 995 Follow up to my July 27 Post
Aug 10, 2010 (5:47 pm)
Long story short. The dealer said that Acura offered "good faith" compensation to replace my TC, leaving me to pay a $500. I asked the dealer whether Acura had now come up with a satisfactory replacement for the faulty TC unit, to which he of course answered yes. Anyways, I took the offer given my car is over 5 years old and has over 60,000 miles on it. Dropped the vehicle off yesterday and just picked it up this evening. A couple of things of note on my service receipt:
- "Goodwill per DSM09824"
- "warranty deductible = $500"
Hope this is the end of my transmission problem.
#348 of 995 Re: Follow up to my July 27 Post [MHirt1]
Aug 12, 2010 (10:02 am)
I was wondering if any canadian mdx owners had acura paid for their transmission replacement? I tried calling an acura dealer and quoted dsm09824 and they said there is no good will extention or any recall campaign with this vehicle. This sucks because all mdx's are assembled in the same plant and so it makes no logical sense for acura to only extend this goodwill deal to americans and not canadians. if you are canadian and have delt with the transmission problem with acura please post a response.