Last post on Nov 04, 2013 at 9:10 AM
You are in the Acura MDX
What is this discussion about?
Acura MDX, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#334 of 995 Re: 2004 MDX Owner [sommerfall]
Jul 26, 2010 (9:37 am)
Sommerfall.....thanks for sharing the actual service bulletin. This is the first time that I have seen it. Even though it applies to model years 2003 and 2004, it is obvious that it should be extended to 2005 and 2006 at the very least given the number of identical torque converter issues.
Also, for those vehicle owners who are out of warranty, note that the service bulletin addresses this issue by stating that owners "may be eligible for goodwill consideration by the District Parts and Service Manager or your Zone Office". This is not a full admission of guilt, but it is obvious that Honda/Acura is expecting many out of warranty vehicles to be submitted for repair.
#335 of 995 Re: 2004 MDX Owner [sommerfall]
Jul 27, 2010 (9:36 am)
Thanks also for a copy of the service bulletin! I personally work in sales at a Honda motorcycle dealership. My plans are to talk to our motorcycle service rep the next time he is here about my 2004 MDX. I will post if he can help give me any additional information.
My wife just sent her second nasty letter to Acura customer service today to complain about them only offering to pay 20% of our cost.
#336 of 995 TSB in the works for 2005 MDX?
Jul 27, 2010 (7:00 pm)
This is my first post. I am the original owner of a 2005 MDX with approximately 62,000 miles. I've noticed the "rumble strip" noise when driving between 25 and 35 mph for the last year or so and never thought much about it. Last week I took the vehicle in for the 60,000 mile service and I mentioned the "rumble strip" sound. The dealer called back to tell me that the sound is the torque converter. However, my service advisor said he was going to contact Acura to solicit help on the estimated $3,000 repair bill.
Over the next few days the service advisor called me to say he still hadn't heard back from Acura. Then today he called to say that "I think I opened a can of worms" with Acura. He said that they are in the process of preparing a Service Bulletin to address the issue and that it may be out in the next week or two. The service advisor indicated that the TC problem is apparently more widespread than he was aware of. When Acura issues the bulletin he will then know whether Acura will pay for part or all the repair.
Hopefully he is not blowing smoke my way, but I'm not sure what he has to gain by misleading me in this way. So, we'll keep our fingers crossed and I'll post again when I hear something.
#337 of 995 Re: TSB in the works for 2005 MDX? [MHirt1]
Jul 27, 2010 (7:28 pm)
I forgot to mention regarding my previous post - the Service Advisor said that one of the reasons for the delay in issuing the Service Bulletin is that Acura does not presently have an appropriate fix for the situation.
#338 of 995 Re: TSB in the works for 2005 MDX? [MHirt1]
Jul 28, 2010 (11:42 am)
Thanks for the info and hope your service advisor isn't blowing smoke too. Just completed a safety complaint to the NHTSA on my 2005 Acura MDX. Torque converter replaced on March 16 this year with 67,533 miles on odometer. Car now has 73,400 miles and problem is re-surfacing.
#339 of 995 Print this Service Bulleting and Take it to your Dealer!
Jul 28, 2010 (4:12 pm)
For those who are interested, you can obtain the actual Acura/Honda Service Bulletin (thanks to "somerfall") that addresses the Torque Convert issue and the repair instructions given to the Acura/Honda dealers if you Google:
Acura Service Bulletin 06-003 pdf
There is also a statement in the document that addresses "out of warranty vehicles" and the the procedure for obtaining a "goodwill consideration" repair. It would appear that Honda/Acura was expecting a significant number of vehicles (both in warranty and out of warranty).
I have a 2005 Acrua MDX that was one year "out of warranty" and through persistence and documentation from web sites such as this one and also the 15 complaints filed with the NHSTA, I was able to get Honda/Acura to move from not covering my $2,000 repair to covering 100% of my repair. Good luck !
#340 of 995 Re: Print this Service Bulleting and Take it to your Dealer! [kpsmith999]
Jul 29, 2010 (4:31 am)
Can you double-check the service bulletin number you referenced above? When I google it I find that the bulletin is for the Honda Odyssey and addresses "power sliding door squeaks/creaks/pops/rattles". Thanks.
#341 of 995 Re: Print this Service Bulleting and Take it to your Dealer! [MHirt1]
Jul 29, 2010 (5:58 am)
Never mind - found it. Thanks.
#343 of 995 2001 MDX just diagnosed with transmission problem
Aug 09, 2010 (2:32 pm)
My 2001 MDX (134,000 miles) experienced racing engine and dash and D5 code signals while my daughter was driving it this weekend. I called the dealer and they said, have it towed in rather than driving it. I did. I just got a call from a service rep at the dealership telling me they parsed through the codes, drove it a bit and it needs a rebuilt transmission ($4,200). I asked if any warranty coverage or goodwill was available and he said no, too many miles. He pointed out that this was not from any "lack of maintenance" (as he should since they have been servicing this vehicle since I purchased it new in February 2001) and that sometime "parts just fail - it is not common but it happens." But now that I have found this forum, I feel otherwise. I found a "recall campaign" item in my MDX file from June 2004 (at 42,754 miles) at which they inspected the transmission and installed a jet lube kit (per TSB 04013) at no charge. (I think this occurred when I had the car there for something else. It was not a mailed notice.) Anyone else have this situation?
I am currently a college accounting professor but in a prior life I was a class action attorney and successfully got a big settlement out of Mercedes concerning an oil sludge issue in its 1998-2001 fleixible service system cars.