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Hybrid Vehicles Toyota Prius Toyota Prius Maintenance & Repair Toyota Prius Navigation System Questions
36 messages, Last post on Oct 14, 2009 at 3:17 PM
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Well actually NO I just do not believe Toyota Customer Care? Really Cares At All! Here is a quote from a customer care? supervisor about my Continuing Input Problems with my 2008 Prius Touring Factory Navigation System 2/6/08 "Good Day Robert This is Juleesa Cabrera From Toyota Customer Care in Torrance calling. We are well aware that you are experiencing continuous problems with your factory navigation system in as much as you cannot input your home street address. Plus you are unable to access turn by turn navigation to or from destinations or back home. Toyota does not presently, nor do we expect to have at any time soon, any solution to this. You will need to PURCHASE update discs from the manufacturer when they come available. Toyota WILL NOT Supply you with any update discs FREE as they are considered "customer pay items". She goes on to say, "We have contacted the manufacturer and learned that because your home is located in a 'rural area' it is more as likely NOT mapped accurately this version. Again, as updated discs become available you will need to purchase them from Toyota." Well I have news for you Toyota. This subdivision has been here for 15 years, the streets were all mapped and platted at the time of it's inception. County Road Maps as well as the Telephone Book Maps BOTH SHOW MY STREET. This is a Brand New Toyota Factory Navigation System with the NEW 7.1 Navteq Disc. This System Should Have NO PROBLEM WITH HOME ADDRESS INPUT! So, according to Toyota Customer Care? If you are having difficulties and problems with your Factory Navigation System, well that's too bad for you. They Are Not Going To Help! We paid for an expensive Navigation System that cannot even find home street addresses, nor give you turn by turn navigation to and from ANYWHERE? I believe if we would all band together, contact Toyota Corporate 1-800-331-4331 and send written complaints to them at the; Toyota Customer Care Dept WC 10 19001 South Western Avenue, Torrance,CA. 90501. direct your complaints to both the Supervisor of Customer Care, Ms. Lorraine Smelcer, and Toyota USA President Mr. Jim Lentz then also send written complaints to; www.Consumeraffairs.com as well as sending an email to; hotline  consumer-action.org to DEMAND Toyota Resolve These Factory Navigation Systems Input Problems. Just so all you folks out there know, 70 other people that I found so far, are complaining about continuing Problems and Difficulties with Toyota Factory Navigation Systems. Want to take a look? Just 2 websites are: http://www.greenhybrid.com/discuss/f...ory-nav-15220/ after you read those 6 pages of complaints, go to http://priuschat.com/forums/audio-el...tml#post556155 for 6 more! We all paid BIG to have these Navigation Systems and they sure should work properly! As a Sidenote about this; My wife was at Office Depot and input our home address into a cheap Tom Tom, and a Magellon Aftermarket Navigation System. Both systems accepted input of our home address and gave my wife exact turn by turn navigation directly back to our home. Moral of this stroy obviously is; Save Your Money and Buy Aftermarket Nav. Systems. If one cannot utilize the system input of home street address, you are also unable to utilize turn by turn navigation features. Those are two of the most important reasons I paid dearly for to have the Factory Navigation System. This Navigation System is veritibly USELESS in it's present state. Toyota Needs To Hear This From All With Complaints! My question back to Toyota is; Why am I being penalized for YOUR SYSTEMS PROBLEMS and INACCURACIES? If the information on these discs is NOT ACCURATE, Toyota Needs to Find A Better Disc Manufacturer. Either I get update discs FREE or I want a refund on the Faulty Nav. System, as it cannot resolve these problems by itself! 
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Replying to: mypineprius (Feb 08, 2008 10:48 am) However, your other statement that the NAV system will not "give you turn by turn navigation to and from ANYWHERE?" does not seem correct unless the NAV system is completely broken (in which case, should be under warranty). That is, the NAV system does not need your home address to give you turn-by-turn directions to anywhere (except your home). The system uses GPS to locate your car and gives turn by turn based on the location of your car, not your home address. Secondly, there is a simple solution to your problem. All you have to do is park your car in your driveway and use the NAV systems "mark this location" function. You can then use the memory of that location to find your house in the future from another location. Another option: you do not have to enter a specific address. You could just enter your street name (I'm assuming the system can find this) and mark this as your home. I have been using Toyota's NAV system for over one year (using both 6.1 and 7.1)and I find that it works great! I am very happy with the system. It has a much nicer display than Honda, Garmin or Tom Tom and you don't have to worry about people breaking in to steal like you do with the portables. Anyway, I do understand your frustration, and would try to work with the dealer on this to get a free copy or just use the alternatie approaches I described above. |
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Thanks for your reponse "rockville". Actually that's what I meant was it cannot give us the turn by turn back to our home. We have moved the pointer to our exact location while parked in the driveway. Marked it as "home" and now can use turn by turn to other locations. Apparantly if you don't have home set you can't use that? We get turn by turn back to our general area, BUT navigation stops at the beginning of our subdivision. The we get the dreaded message" turn by turn navigation is NOT available in this area, please use line of sight to your destination". I will take your suggestion of going to the dealer/salesman about the problem. They may just give me an update disc if I become enough of a pain in the a.. 
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Replying to: mypineprius (Feb 08, 2008 12:10 pm) Quote: To be honest, Toyota puts the DVD together using maps provided by Navteq. My road was built in 1998, and my house was in the wrong place, the street has been completely wrong for 9 years. I thought over the years they would correct it. I came to find out that Navteq does try to correct new places each year, and try to update new roads, business, etc, but they rely a lot on users sending them information or showing that the information they have is incorrect. After finding out about their website, I submitted in April 06 the problems in my area and they corrected in their new map updates. Navteq updates their maps, then offers them to each company. Should Toyota explain what has been updated on their disk? Yes!! Somewhere they should have in writing what has been updated. They should also lower their price for the update. But because we bought the Navigation system, we are stuck. We have no choice, either pay for the update or stay with what we have. I saw on the history channel how Mapping companies actually get their information, and it is not a perfect science. The best way to find out what is in the new update is to go to the Toyota dealership, ask if you can try out a car that has the new update and enter a few addresses. If you have already bought from that dealership, and you talk to the person you dealt with, the should be able to arrange it. By the way, here is the website for you to report what missing in your area to Navteq. Navteq Website End Quote |
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Replying to: south4 (Jan 27, 2008 5:29 pm) 2. Does the icon show the vehicle in the correct location? 3. When inputting an address have you selected the correct Search Area. For example, I live in California so it must be set to US2. This can be changed by touching the map icon after pressing the DEST button. 4. When inputting an address input the numerical address first. Then touch STREET and input the base name only... no prefix or suffix. For example, North Main Street should be inputted as MAIN. Touch list at the bottom to find the Main that matches the address you are seeking. Lastly, select the appropriate city. If you input the incorrect city it wont find the address.
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Replying to: navguy1 (Feb 11, 2008 12:59 pm) I did mark home by moving the pointer to where our street should be. Turn by turn is useable now, so until I get someone to cough up with an update disc, this is as good as it's gonna get. Too bad it doesn't have a "learn" function. Whereby you could actually 'teach" the system locations. I have reported the "missing street" to Navteq, and got an email back from them advising they will post the change. It just is not possible to know when. Other posts I have read say it could be up to 2 years or so before it happens. Regards, Robert 
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| Is there a fuse or something I can remove to shut down my navigation system? I dont want it to send a GPS signal anymore | |
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I have not purchased a Prius yet... although I was planning on getting a Package #6 version as my wife is a Realtor. From what I have been reading 7.1 seems to be the highest number I have seen mentioned. If Toyota only buys the updates from Navteq every two years that would make it more difficult for anyone living in an area that is either not covered or is changing rapidly (at least like Las Vegas was a year ago before the crash). Is $400 the "normal" charge for this update disc or is the price negotiable?
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Replying to: hihostevo (Apr 22, 2008 4:26 pm) I actually saved $3,000 by paying cash for it. |
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I have a question for you Nav experts  Is there a way to set the defaults so that it will automatically allow the freeways to be used for navigation.... the system seems to default to NOT using the freeways and I have to go in and change that each time I set up a destination. Strangely enough when I was leaving Reno for Las Vegas Quick 1 tried to route me back to HWY 5 in Northern California, down to Los Angeles and then up to Las Vegas rather than the MUCH SHORTER route though Fallon and down Hwy 95??? I felt this was really strange!! |
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