Last post on Nov 19, 2013 at 8:04 AM
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Toyota Prius, Navigation System, Hatchback, Sedan
#4 of 66 Navigation System DOES NOT Recognize my home street address?
Feb 04, 2008 (12:59 pm)
My 2008 Prius Touring Factory Nav System CANNOT Recognize my home street address?
Our Dealership AND a Senior Toyota Field Tech both have tried to input my home street address, BUT my system WILL NOT Recognize it?
The subdivision is 15 years old, and the streets were all platted and mapped out at inception.
County Road Maps, and Even the Telephone Book Maps Both SHOW OUR STREET?
Toyota Customer Care Answer So Far Was:
"We have contacted the Navigation System Manufacturer and as soon as an update disc is available we will contact you"
According to the NAVTEQ web site that could take longer than 2 years before my address is actually shown?
Anyone Else Having This Kind Of A Disappointment and Problems With The
Factory Nav System?
#6 of 66 UPDATE FROM CUSTOMER CARE? ON PRIUS NAVIGATION SYSTEM PROBLEMS
Feb 05, 2008 (4:46 pm)
UPDATE AS OF 2/05/2008 FROM TOYOTA CUSTOMER CARE? NO, NOT REALLY!
A supervisor just contacted me today, and had the audacity to tell me "while it is unfortunate you are experiencing difficulties with your Factory Navigation System, (yeah like it doesn't know my home street address, so it can't give me turn by turn directions anywhere) Toyota WILL NOT Make Update Discs available to you FREE. Update discs are 'customer pay' items".
Well Know, So What Do You All Think of That, So much for Toyota Quality & Customer Care?
It is obvious to me that the money I paid for this Navigation System, WAS A COMPLETE WASTE, AS TOYOTA HAS NO INTENTION OF GIVING ME EVEN ONE LOUSY UPDATE DISC!
So if you are gonna get a Prius DON'T BOTHER GETTING THE NAVIGATION SYSTEM!
It is interesting to also note that while my wife was at Office Depot, she input our home street address into both a Tom Tom, and a Magellon Nav. System and both accepted the address and gave her turn by turn navigation to our home, with no problem at all.
Do yourselves a favor and Save Money, BUY THE AFTERMARKET NAVIGATION SYSTEMS!
I genuinely feel "just so violated" of being ripped off by Toyota!
So, as they say, and it surely rings true in this instance with Toyota,
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#7 of 66 POOR TREATMENT FROM TOYOTA CUSTOMER CARE?
Feb 08, 2008 (10:48 am)
Well actually NO I just do not believe Toyota Customer Care? Really Cares At All!
Here is a quote from a customer care? supervisor about my Continuing Input Problems with my 2008 Prius Touring Factory Navigation System 2/6/08
"Good Day Robert This is Juleesa Cabrera From Toyota Customer Care in Torrance calling.
We are well aware that you are experiencing continuous problems with your factory navigation system in as much as you cannot input your home street address.
Plus you are unable to access turn by turn navigation to or from destinations or back home.
Toyota does not presently, nor do we expect to have at any time soon, any solution to this.
You will need to PURCHASE update discs from the manufacturer when they come available.
Toyota WILL NOT Supply you with any update discs FREE as they are considered "customer pay items".
She goes on to say, "We have contacted the manufacturer and learned that because your home is located in a 'rural area' it is more as likely NOT mapped accurately this version. Again, as updated discs become available you will need to purchase them from Toyota."
Well I have news for you Toyota. This subdivision has been here for 15 years, the streets were all mapped and platted at the time of it's inception. County Road Maps as well as the Telephone Book Maps BOTH SHOW MY STREET. This is a
Brand New Toyota Factory Navigation System with the NEW 7.1 Navteq Disc.
This System Should Have NO PROBLEM WITH HOME ADDRESS INPUT!
So, according to Toyota Customer Care? If you are having difficulties and problems with your Factory Navigation System, well that's too bad for you. They Are Not Going To Help!
We paid for an expensive Navigation System that cannot even find home street addresses, nor give you turn by turn navigation to and from ANYWHERE?
I believe if we would all band together, contact Toyota Corporate 1-800-331-4331 and send written complaints to them at the; Toyota Customer Care Dept WC 10 19001 South Western Avenue, Torrance,CA. 90501. direct your complaints to both the Supervisor of Customer Care, Ms. Lorraine Smelcer, and Toyota USA President Mr. Jim Lentz then also send written complaints to; www.Consumeraffairs.com as well as sending an email to; hotlineconsumer-action.org to DEMAND Toyota Resolve These Factory Navigation Systems Input Problems.
Just so all you folks out there know, 70 other people that I found so far, are complaining about continuing Problems and Difficulties with Toyota Factory Navigation Systems. Want to take a look? Just 2 websites are:
http://www.greenhybrid.com/discuss/f...ory-nav-15220/ after you read those 6 pages of complaints, go to
http://priuschat.com/forums/audio-el...tml#post556155 for 6 more!
We all paid BIG to have these Navigation Systems and they sure should work properly!
As a Sidenote about this; My wife was at Office Depot and input our home address into a cheap Tom Tom, and a Magellon Aftermarket Navigation System. Both systems accepted input of our home address and gave my wife exact turn by turn navigation directly back to our home. Moral of this stroy obviously is; Save Your Money and Buy Aftermarket Nav. Systems.
If one cannot utilize the system input of home street address, you are also unable to utilize turn by turn navigation features. Those are two of the most important reasons I paid dearly for to have the Factory Navigation System.
This Navigation System is veritibly USELESS in it's present state. Toyota Needs To Hear This From All With Complaints!
My question back to Toyota is; Why am I being penalized for YOUR SYSTEMS PROBLEMS and INACCURACIES?
If the information on these discs is NOT ACCURATE, Toyota Needs to Find A Better Disc Manufacturer.
Either I get update discs FREE or I want a refund on the Faulty Nav. System, as it cannot resolve these problems by itself!
#8 of 66 Re: POOR TREATMENT FROM TOYOTA CUSTOMER CARE? [mypineprius]
Feb 08, 2008 (11:17 am)
Sorry you having such problems with your NAV system, particularly that it does not recognize your home address. I would also find that frustrating. Instead of contacting Toyota, I would see if I could work with the salesperson you got the car from to see if they will provide you with a free update when it comes available.
However, your other statement that the NAV system will not "give you turn by turn navigation to and from ANYWHERE?" does not seem correct unless the NAV system is completely broken (in which case, should be under warranty). That is, the NAV system does not need your home address to give you turn-by-turn directions to anywhere (except your home). The system uses GPS to locate your car and gives turn by turn based on the location of your car, not your home address.
Secondly, there is a simple solution to your problem. All you have to do is park your car in your driveway and use the NAV systems "mark this location" function. You can then use the memory of that location to find your house in the future from another location. Another option: you do not have to enter a specific address. You could just enter your street name (I'm assuming the system can find this) and mark this as your home.
I have been using Toyota's NAV system for over one year (using both 6.1 and 7.1)and I find that it works great! I am very happy with the system. It has a much nicer display than Honda, Garmin or Tom Tom and you don't have to worry about people breaking in to steal like you do with the portables.
Anyway, I do understand your frustration, and would try to work with the dealer on this to get a free copy or just use the alternatie approaches I described above.
#9 of 66 I appreciate the tips.
Feb 08, 2008 (12:10 pm)
Thanks for your reponse "rockville". Actually that's what I meant was it cannot give us the turn by turn back to our home. We have moved the pointer to our exact location while parked in the driveway. Marked it as "home" and now can use turn by turn to other locations. Apparantly if you don't have home set you can't use that?
We get turn by turn back to our general area, BUT navigation stops at the beginning of our subdivision. The we get the dreaded message" turn by turn navigation is NOT available in this area, please use line of sight to your destination".
I will take your suggestion of going to the dealer/salesman about the problem.
They may just give me an update disc if I become enough of a pain in the a..
#10 of 66 Re: I appreciate the tips. [mypineprius]
Feb 08, 2008 (12:26 pm)
Below is some info I lifted off another Prius Chat Forum that might be useful to you (maybe even help you vent some frustration!). It won't help with the 7.1 version, but if you submit your info now, it may be available for future releases:
To be honest, Toyota puts the DVD together using maps provided by Navteq. My road was built in 1998, and my house was in the wrong place, the street has been completely wrong for 9 years. I thought over the years they would correct it. I came to find out that Navteq does try to correct new places each year, and try to update new roads, business, etc, but they rely a lot on users sending them information or showing that the information they have is incorrect. After finding out about their website, I submitted in April 06 the problems in my area and they corrected in their new map updates. Navteq updates their maps, then offers them to each company.
Should Toyota explain what has been updated on their disk? Yes!! Somewhere they should have in writing what has been updated. They should also lower their price for the update. But because we bought the Navigation system, we are stuck. We have no choice, either pay for the update or stay with what we have. I saw on the history channel how Mapping companies actually get their information, and it is not a perfect science. The best way to find out what is in the new update is to go to the Toyota dealership, ask if you can try out a car that has the new update and enter a few addresses. If you have already bought from that dealership, and you talk to the person you dealt with, the should be able to arrange it.
By the way, here is the website for you to report what missing in your area to Navteq.
#11 of 66 Re: Prius Navigation [south4]
Feb 11, 2008 (12:59 pm)
1. Does the GPS icon appear at the top left hand corner of the map display?
2. Does the icon show the vehicle in the correct location?
3. When inputting an address have you selected the correct Search Area. For example, I live in California so it must be set to US2. This can be changed by touching the map icon after pressing the DEST button.
4. When inputting an address input the numerical address first. Then touch STREET and input the base name only... no prefix or suffix. For example, North Main Street should be inputted as MAIN. Touch list at the bottom to find the Main that matches the address you are seeking. Lastly, select the appropriate city. If you input the incorrect city it wont find the address.
#12 of 66 Re: Prius Navigation [navguy1]
Feb 11, 2008 (1:28 pm)
Thanks to you all for the info. I will try to input the street again, using your tips.
I did mark home by moving the pointer to where our street should be.
Turn by turn is useable now, so until I get someone to cough up with an update disc, this is as good as it's gonna get. Too bad it doesn't have a "learn" function.
Whereby you could actually 'teach" the system locations.
I have reported the "missing street" to Navteq, and got an email back from them advising they will post the change. It just is not possible to know when.
Other posts I have read say it could be up to 2 years or so before it happens.
#13 of 66 Prius Navigation
Apr 19, 2008 (9:25 am)
Is there a fuse or something I can remove to shut down my navigation system? I dont want it to send a GPS signal anymore