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Loud front end CLUNK in my 07 Ford Edge

12 messages,  Last post on Nov 21, 2008 at 7:03 PM

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#9 of 12 Re: Loud front end CLUNK in my 07 Edge [chrisfrancis] by squeakie42

Jul 26, 2008 (5:26 pm)

Replying to: chrisfrancis (Dec 15, 2007 5:21 pm)
This is truly bizarre! I rented an Edge from Enterprise this week and LOVED the car, but almost had a heart attack when I heard the "clunk" for the first time. I thought that something was displaced or had dropped from the transmission or supports. It sounded like it came from under the car on the driver's side. I was 150 miles from my home city & the car was only 6 weeks old, according to the paperwork -- thus the 'nerves.' It happened when I was exiting a lot & (I think) on level ground. But it definitely happened again when I left the gas station that night and went over a small lip on the concrete.

#10 of 12 Re: Loud front end CLUNK in my 07 Edge [chrisfrancis] by dannyoh

Sep 04, 2008 (12:54 pm)

Replying to: chrisfrancis (Dec 15, 2007 5:21 pm)
Yes, I have the same problem and the noise comes from the left front wheel. I get the clunk noise going over a small depression/hole in the pavement and on certain speed bumps. I took it to the dealer and they said that it was normal. We took one of their rental Edges for a ride and it made the same clunk sound. The service manager said that just because both of the Edges made the same sound doesn't mean that the clunk noise is acceptable, but they haven't done anything either. I bought the car in April 2007 and had a different clunk noise in the front end and here is a list of what was done.
July 07 replaced lower control arm, still had the clunk noise
Jul 07 replaced left front axle, still had clunk noise
Jul 07 replaced right front axle, still had clunk noise
Aug 07 dealership said that the struts were loose, tighten them up, still had clunk noise.
Aug 07 replaced both front struts, still had clunk noise
Sep 07 I crawled under car and found that the sway bar links were loose. they replaced them and the noise went away.
 
After 6 months of no noises, the current clunk noise started and the dealership said that it was normal. I don't know what to do.

#11 of 12 Re: Loud front end CLUNK in my 07 Edge [chrisfrancis] by cmarcus

Nov 16, 2008 (4:59 pm)

Replying to: chrisfrancis (Dec 15, 2007 5:21 pm)
My '07 Edge is over a year old and my dealer still can't solve the mysterious front-end clunk problem. A Ford Dealer Manager (or whatever he's called) is supposed to visit the dealership and check out one of the dealer employee's '08 that makes the same noise. So far he hasn't turned up. Cut backs. Visits are few and far between. Meanwhile, I add to a long paper trail to use just in case things get nasty. It doesn't affect the car's operation...YET!...but if Ford thinks it's "normal" and nobody has a fix, who knows what the long-term implications may be.
Cubby Marcus

#12 of 12 The latest on the mysterious front-end clunk by cmarcus

Nov 21, 2008 (7:03 pm)

My '07 Edge and I (FWD) went out with a Ford Dealer Operations Manager yesterday to investigate the clunk that occurs when either front wheel drops into the right kind of depression (e.g., a recessed manhole cover or certain potholes). The noise occurred in my vehicle and in an '08 that belongs to one of the dealer personnel driven immediately thereafter over the same pothole. There is no apparent cure for the problem. Ford hasn't dealt with it. It does not affect vehicle performance or safety as far as I can determine. It appears to be a design fault - what Ford calls "normal". My dealer says that it happened when every Edge was driven over a specific pothole in the dealer's driveway on the way to a service bay. So, folks, we appear to be stuck with the noise. The bean counters obviously have decided that the situation is not serious enough to warrant the cost of solving it. I suggest keeping a paper trail between you and the dealer so that you have an argument if there is a failure of some kind when your Edge is out of warranty. Also make sure you and/or the dealer monitors Ford Technical Service Bulletins and whatever else Ford uses to update dealers about service issues. A cure may turn up one day.
 
Cubby Marcus

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