Last post on Nov 21, 2008 at 7:03 PM
You are in the Ford Edge
What is this discussion about?
#3 of 12 Dealer Cant reproduce that issue
Feb 17, 2008 (8:50 pm)
Trust Me I have had many issues with a new 07 car That excuse means (we dont want to fix your car) especially while it is under warranty, keep takeing it in and reporting the same problem , try different dealerships also. look at the lemon laws
#4 of 12 Re: Loud front end CLUNK in my 07 Edge [chrisfrancis]
May 15, 2008 (2:54 pm)
I have a FWD 2007 Edge. Left wheel clunked when it dropped onto a depressed manhole cover. Sometimes over speed bumps. First time, dealer couldn't replicate it. Recently, on a small pothole on the dealer's lot, it was loud and clear and the tech specified a replacement strut. Not only did it not cure it, but it could be louder! Also happening on right side on the same pothole. Dealer drove service guy's '08 over the pothole and replicated the problem. Dealer conclusion: Ford policy is that if something happens on more than one vehicle, it's a "normal operating characteristic". All other front-end components check out good. I've responded that if it's normal, then Ford must have engineered the Edge to make that noise. If it's normal, many customers must experience this and, thinking it's a problem, must have asked for a solution. If so, there's a large database about this complaint. If there is, then Ford is either working on a solution or has chosen to ignore customers. On the other hand, if it's not happening on a large scale but is only an occasional aberration, then it can't be "normal". I've asked for access to a Ford tech. Neither the dealer nor I could find any Technical Service Bulletins on this issue. It looks like this is a long-term exercise in escalation, up to and including government bodies.
#5 of 12 Re: Loud front end CLUNK in my 07 Edge [cmarcus]
May 16, 2008 (5:49 am)
All that because it clunks when you hit a pothole?
Sounds normal to me.
#6 of 12 Re: Loud front end CLUNK in my 07 Edge [akirby]
May 18, 2008 (1:40 pm)
No, no, not the usual thumping sounds, but a distinctly different tone of clunk. And the pothole on the dealer lot was driven over very slowly, not "hit". You'd swear it was a loose tie rod or stabilizer bar joint.
#7 of 12 Re: Loud front end CLUNK in my 07 Edge [chrisfrancis]
Jun 06, 2008 (2:46 pm)
Just returned from my Ford dealer. The tech placed "chassis ears" - microphones - in the suspect area (left strut). They've narrowed the noise down to the top of the strut tower. Of course, with the strut in place, they couldn't see into it. But they've speculated that the strut mount may be faulty. On that possibility, they've ordered a new mount. But until they get the strut out and can see what's wrong, they're not 100% certain it's a mount problem. Could be a weld that's come apart. Lean on your dealer. My dealer is a paragon among car dealers. I've stayed with them through three Windstars and now the Edge.
#8 of 12 Re: Loud front end CLUNK in my 07 Edge [chrisfrancis]
Jun 24, 2008 (8:55 am)
Dealer has replaced front strut, strut mount and stabilizer bar link. The left front still clunks over road depressions. Tech's chassis ears picked up loudest noise at top of strut tower, leading to mount replacement. Tech and I believe problem has to lie in connection between sprung mass of the vehicle and unsprung suspension. It unloads as wheel drops into depression, loads on the upside. I speculate that something attached at the base of the strut tower (A arm? Stabilizer bar bushing?) could be source of noise that then travels up the strut tower and is amplified in the "dome" at the top. I've asked dealer to look into this. Tech reports that several other Edges checked over the same pothole in dealer driveway have made the same clunk.
#9 of 12 Re: Loud front end CLUNK in my 07 Edge [chrisfrancis]
Jul 26, 2008 (5:26 pm)
This is truly bizarre! I rented an Edge from Enterprise this week and LOVED the car, but almost had a heart attack when I heard the "clunk" for the first time. I thought that something was displaced or had dropped from the transmission or supports. It sounded like it came from under the car on the driver's side. I was 150 miles from my home city & the car was only 6 weeks old, according to the paperwork -- thus the 'nerves.' It happened when I was exiting a lot & (I think) on level ground. But it definitely happened again when I left the gas station that night and went over a small lip on the concrete.
#10 of 12 Re: Loud front end CLUNK in my 07 Edge [chrisfrancis]
Sep 04, 2008 (12:54 pm)
Yes, I have the same problem and the noise comes from the left front wheel. I get the clunk noise going over a small depression/hole in the pavement and on certain speed bumps. I took it to the dealer and they said that it was normal. We took one of their rental Edges for a ride and it made the same clunk sound. The service manager said that just because both of the Edges made the same sound doesn't mean that the clunk noise is acceptable, but they haven't done anything either. I bought the car in April 2007 and had a different clunk noise in the front end and here is a list of what was done.
July 07 replaced lower control arm, still had the clunk noise
Jul 07 replaced left front axle, still had clunk noise
Jul 07 replaced right front axle, still had clunk noise
Aug 07 dealership said that the struts were loose, tighten them up, still had clunk noise.
Aug 07 replaced both front struts, still had clunk noise
Sep 07 I crawled under car and found that the sway bar links were loose. they replaced them and the noise went away.
After 6 months of no noises, the current clunk noise started and the dealership said that it was normal. I don't know what to do.
#11 of 12 Re: Loud front end CLUNK in my 07 Edge [chrisfrancis]
Nov 16, 2008 (4:59 pm)
My '07 Edge is over a year old and my dealer still can't solve the mysterious front-end clunk problem. A Ford Dealer Manager (or whatever he's called) is supposed to visit the dealership and check out one of the dealer employee's '08 that makes the same noise. So far he hasn't turned up. Cut backs. Visits are few and far between. Meanwhile, I add to a long paper trail to use just in case things get nasty. It doesn't affect the car's operation...YET!...but if Ford thinks it's "normal" and nobody has a fix, who knows what the long-term implications may be.
#12 of 12 The latest on the mysterious front-end clunk
Nov 21, 2008 (7:03 pm)
My '07 Edge and I (FWD) went out with a Ford Dealer Operations Manager yesterday to investigate the clunk that occurs when either front wheel drops into the right kind of depression (e.g., a recessed manhole cover or certain potholes). The noise occurred in my vehicle and in an '08 that belongs to one of the dealer personnel driven immediately thereafter over the same pothole. There is no apparent cure for the problem. Ford hasn't dealt with it. It does not affect vehicle performance or safety as far as I can determine. It appears to be a design fault - what Ford calls "normal". My dealer says that it happened when every Edge was driven over a specific pothole in the dealer's driveway on the way to a service bay. So, folks, we appear to be stuck with the noise. The bean counters obviously have decided that the situation is not serious enough to warrant the cost of solving it. I suggest keeping a paper trail between you and the dealer so that you have an argument if there is a failure of some kind when your Edge is out of warranty. Also make sure you and/or the dealer monitors Ford Technical Service Bulletins and whatever else Ford uses to update dealers about service issues. A cure may turn up one day.