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Loud front end CLUNK in my 07 Ford Edge

12 messages,  Last post on Nov 21, 2008 at 7:03 PM

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Messages Page 2 of 2

#11 of 12 Re: Loud front end CLUNK in my 07 Edge [chrisfrancis] by cmarcus

Nov 16, 2008 (4:59 pm)

Replying to: chrisfrancis (Dec 15, 2007 5:21 pm)
My '07 Edge is over a year old and my dealer still can't solve the mysterious front-end clunk problem. A Ford Dealer Manager (or whatever he's called) is supposed to visit the dealership and check out one of the dealer employee's '08 that makes the same noise. So far he hasn't turned up. Cut backs. Visits are few and far between. Meanwhile, I add to a long paper trail to use just in case things get nasty. It doesn't affect the car's operation...YET!...but if Ford thinks it's "normal" and nobody has a fix, who knows what the long-term implications may be.
Cubby Marcus

#12 of 12 The latest on the mysterious front-end clunk by cmarcus

Nov 21, 2008 (7:03 pm)

My '07 Edge and I (FWD) went out with a Ford Dealer Operations Manager yesterday to investigate the clunk that occurs when either front wheel drops into the right kind of depression (e.g., a recessed manhole cover or certain potholes). The noise occurred in my vehicle and in an '08 that belongs to one of the dealer personnel driven immediately thereafter over the same pothole. There is no apparent cure for the problem. Ford hasn't dealt with it. It does not affect vehicle performance or safety as far as I can determine. It appears to be a design fault - what Ford calls "normal". My dealer says that it happened when every Edge was driven over a specific pothole in the dealer's driveway on the way to a service bay. So, folks, we appear to be stuck with the noise. The bean counters obviously have decided that the situation is not serious enough to warrant the cost of solving it. I suggest keeping a paper trail between you and the dealer so that you have an argument if there is a failure of some kind when your Edge is out of warranty. Also make sure you and/or the dealer monitors Ford Technical Service Bulletins and whatever else Ford uses to update dealers about service issues. A cure may turn up one day.
 
Cubby Marcus

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