Last post on Oct 17, 2008 at 11:12 AM
You are in the Chevrolet Silverado & GMC Sierra
What is this discussion about?
Chevrolet Silverado 1500, Car Warranties, Truck
#2 of 14 Re: paid for warranty twice! [silverbullet9]
by KCRam@Edmunds HOST
Dec 13, 2007 (8:21 pm)
It depends on what you actually purchased. The factory 100,000 mile warranty is just for the powertrain (engine, transmission, transfer case, and such). If they sold you an extended warranty that covers additional items beyond the basic 3 year-36,000 mile warranty (like electrical/electronic equipment, dashboard, climate control), then you purchased coverage in addition to that factory powertrain warranty.
kcram - Pickups Host
Jul 13, 2008 (8:24 am)
I am in the military, stationed in Germany. I have tried to contact GM with a question about warranty coverage. They have not responded to multiple emails and voice mails.
My question is, will GM honor the 3 year/36,000 mile warranty overseas? I have a 2006 GMC 2500HD crewcab 4X4 with the 6.0 L engine. The exhaust manifold is leaking (cracked bolts) and I need to get the steering wheel TSB accomplished. There are several Chevrolet dealerships in my area, but they do not know the answer.
Any input would be appreciated.
#5 of 14 Re: Warranty overseas [2500hdsierra]
Jul 13, 2008 (9:56 am)
Is there a GM customer service number in the back of your owners manual?
#6 of 14 warranty
Jul 13, 2008 (11:12 am)
You might search GM web site for world wide dealers.
#7 of 14 Re: Warranty overseas [obyone]
Jul 13, 2008 (12:05 pm)
My truck is a US spec, purchased in the US, then shipped over. The number in the back of the manual is for the US service reps. They do not understand/comprehend the legalities and warranty differences with Germany. Bottom line...They were unable to give me an answer because they do not know. They did not try to investigate any further after our phone conversation.
#8 of 14 Re: warranty [tommy42]
Jul 13, 2008 (12:08 pm)
There are 3 factory Chevrolet/GMC dealers within 20 miles of me. I have been to all of them. They are unsure how to proceed with an American spec vehicle with warranty issues. They simply want me to pay for any work that is to be done on the truck (at $95 per hour labor, plus parts).
#9 of 14 warranty overseas
Jul 13, 2008 (4:05 pm)
Near some bases the some companies service GM vehicles since AAfes used to sell them a few years ago. Check with those service centers or AAFES and you may find a warranty agent to help you. When I purchased my GM car overseas a few years ago an agent called to start my warranty.
#11 of 14 Re: Warranty overseas [obyone]
Oct 16, 2008 (12:19 pm)
Was there any resolution on this? I have a GMC and am moving to Germany with it soon. I had the same question about getting it serviced at a Chevrolet dealer there.
Websites weren't any help.