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Chevy Silverado and GMC Sierra Warranty Questions

14 messages,  Last post on Oct 17, 2008 at 12:12 PM

You are in the Chevrolet Silverado & GMC Sierra Forum.

What is this discussion about? Chevrolet Silverado 1500, Car Warranties, Truck

Messages Page 2 of 2

#5 of 14 Re: Warranty overseas [2500hdsierra] by obyone

Jul 13, 2008 (10:56 am)

Replying to: 2500hdsierra (Jul 13, 2008 9:24 am)
Is there a GM customer service number in the back of your owners manual?

#6 of 14 warranty by tommy42

Jul 13, 2008 (12:12 pm)

You might search GM web site for world wide dealers.

#7 of 14 Re: Warranty overseas [obyone] by 2500hdsierra

Jul 13, 2008 (1:05 pm)

Replying to: obyone (Jul 13, 2008 10:56 am)
My truck is a US spec, purchased in the US, then shipped over. The number in the back of the manual is for the US service reps. They do not understand/comprehend the legalities and warranty differences with Germany. Bottom line...They were unable to give me an answer because they do not know. They did not try to investigate any further after our phone conversation.

#8 of 14 Re: warranty [tommy42] by 2500hdsierra

Jul 13, 2008 (1:08 pm)

Replying to: tommy42 (Jul 13, 2008 12:12 pm)
There are 3 factory Chevrolet/GMC dealers within 20 miles of me. I have been to all of them. They are unsure how to proceed with an American spec vehicle with warranty issues. They simply want me to pay for any work that is to be done on the truck (at $95 per hour labor, plus parts).

#9 of 14 warranty overseas by cxvargas

Jul 13, 2008 (5:05 pm)

Near some bases the some companies service GM vehicles since AAfes used to sell them a few years ago. Check with those service centers or AAFES and you may find a warranty agent to help you. When I purchased my GM car overseas a few years ago an agent called to start my warranty.

#10 of 14 Re: Warranty overseas [2500hdsierra] by obyone

Jul 13, 2008 (6:51 pm)

Replying to: 2500hdsierra (Jul 13, 2008 1:05 pm)
How's about this number for the customer center in Germany?
 
http://www.chevrolet.de/kontakt/kontakt-adressinformation.html
 
Have you tried the dealership that you purchased the truck at? They may have more success with GM customer support.

#11 of 14 Re: Warranty overseas [obyone] by hammersix

Oct 16, 2008 (1:19 pm)

Replying to: obyone (Jul 13, 2008 6:51 pm)
Was there any resolution on this? I have a GMC and am moving to Germany with it soon. I had the same question about getting it serviced at a Chevrolet dealer there.
 
Websites weren't any help.

#12 of 14 Re: Warranty overseas [hammersix] by obyone

Oct 16, 2008 (1:55 pm)

Replying to: hammersix (Oct 16, 2008 1:19 pm)
Got no reply from the initial poster. I'd call GM customer support and hopefully they will have an answer for you.

#13 of 14 Re: Warranty overseas [obyone] by 2500hdsierra

Oct 16, 2008 (2:07 pm)

Replying to: obyone (Oct 16, 2008 1:55 pm)
GM Germany will not help you. They only cover European spec vehicles. Additionally, most dealers do not have the right tools or manuals to work on US spec trucks. Bottom line...GM USA will not cover work or parts on US spec vehicles in Europe, GM Europe will not cover work or parts on US spec vehicles and most dealerships do not know how to work on US spec trucks. Therefore, you will pay for all work and parts for any GM vehicle in Europe whether you have a US warranty or not.

#14 of 14 Re: Warranty overseas [2500hdsierra] by hammersix

Oct 17, 2008 (12:12 pm)

Replying to: 2500hdsierra (Oct 16, 2008 2:07 pm)
Thanks for the response. Looks like I am going to have to sell my brand new Yukon before I move then. the reason I bought a new car was so I did not have to deal with repair costs. So much for that.

Messages Page 2 of 2

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