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#514 of 740 Customer service
Nov 27, 2012 (9:10 am)
Anyone have any experience - good or bad - with Hertz customer service? Need to choose rental company to stick with for a while...
Nov 27, 2012 (2:44 pm)
Got a letter in the mail from Sixt today, sent direct from Germany. I forgot they use this method as a way to give a receipt - seems expensive, but maybe not really. Listed no extra charges, so apparently I didn't damage the car.
Interesting thing about this letter is a pile of random info at the bottomr - everything from license plate number to mileage to emissions. One number is "BLP" which is "bruttolistenpreis in EUR", which is MSRP. For the A8, it was 100,700 Euros, roughly $130K. Not bad, as it cost about the same price as a "luxury" rental from an American carrier, and less than any of the "prestige" choices.
#516 of 740 Re: . [fintail]
by steve_ HOST
Nov 27, 2012 (3:12 pm)
I got one of those a couple of months after renting a car in Puerto Rico a while back. Took them a long time to figure out how much I owned them for the toll roads I guess.
#517 of 740 Re: Customer service [thorscar]
Nov 27, 2012 (7:38 pm)
Hertz tends to cost a bit more, but you generally don't get anything all beat up. Register for Gold status and you can go right to your car, plus that usually means you get the better vehicles. Avis cars don't seem as nice any more. Enterprise seems to vary a lot. At least that's my recent experiences.
#518 of 740 Re: . [fintail]
Nov 30, 2012 (2:37 pm)
We reserve Intermediate, but I'm part of the Emerald club and rent enough to be in the Executive selection, although I can't tell a huge difference between the two and as often as not I just pick what I want from the Emerald aisle.
Denver was pretty disappointing this week, they had a ton of Chrysler 200's, no thanks. I started to grab a base model Prius, but then switched to a 2013 Escape. Not a bad ride, but for the week I only averaged 19.9 mpg, I expected a little more from the Ecoboost in a 50/50 mix of city/highway driving and not driving aggressively. I want to like the new Fords but I've noticed most of the ones I rent have a rattle here or there, one Escape had a piece of weatherstripping loose on a rear window and the glove box in a Fusion was pretty flimsy.
I'm off to Pittsburgh next week, haven't been there in years so will see what their National fleet looks like.
I do agree with you on traveling personally, I pay more for a better car, it's definitely worth it.
#519 of 740 Re: . [jpp5862]
Dec 03, 2012 (9:09 pm)
I just rode in an Avis CX-7 driven by an out of town friend who is visiting. Pretty basic spec, seemed to have to work pretty hard to get moving. Or maybe I am just used to high torque vehicles with effortless acceleration.
Hotel parking lot was rental car fantasyland - Fusions, Sonatas, Camrys, Malibus, Altimas, 300C and Genesis, and many smaller things, small SUVs, the whole world of normal rentals.
#520 of 740 Re: . [fintail]
Dec 03, 2012 (9:38 pm)
probably the newer non-turbo model. That is not going to be fast.
#521 of 740 Re: . [stickguy]
Dec 04, 2012 (3:17 pm)
It really had to work (or sounded like it was working) to get moving - if I want to deal with that, I'll ride a motorcycle
#522 of 740 Re: . [fintail]
Dec 06, 2012 (2:00 pm)
I've had the CX-7 for rentals a couple of times, I wouldn't choose it again. Like you said it really struggled to get going, and overall was just blah.
I was in Pittsburgh this week, pretty slim selection. I ended up with a base Grand Cherokee, which was fine. When we turned it in there was a Dodge Dart in front of us in a powder blue color, while I like that you can get something besides white, black, beige or silver this blue was a little offensive.
Back to Denver next week, we'll see if they're still overrun with 200's.
#523 of 740 Re: . [jpp5862]
Dec 06, 2012 (2:34 pm)
Could be worse - I saw a rental Galant yesterday. Didn't know those were still around. It's like a new old car.
The color thing reminds me of a German annoyance - it seems 95% of rental cars are black. Every German rental car I have had has been black.