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Sedans Saturn Aura Saturn Aura Electrical / Computer Problems?
14 messages, Last post on Aug 29, 2009 at 8:04 AM
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Replying to: saturn_comm (Dec 07, 2007 6:33 am) I do have a case number. 1-25669734. I was supposed to hear from the Saturn Area Manager yesterday (Thursday Dec 6) but didn't. I called again last night and was told that the area manager would call me today. Thanks for the offer of assistance...I would love to have this problem straightened out and get my car back. |
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Here's a quick update from the last few days: Dec 8 – Heard from the dealership in the afternoon. They “think” they have it narrowed down to one computer and they are now waiting for a tool to check connectors for that computer. This tool will be in the shop on Monday and I hope to hear something on Monday evening or Tuesday. Dec 10 – Heard from the dealership. They received the ‘tool’ and have determined that it is the PCM. They have ordered a new PCM for overnight delivery and will call when it arrives. Dec 11 - Call received from the dealership. They received the PCM but were asked to not install it yet and have me pick up my car without it being fixed because they haven't diagnosed the problem yet. The Service Manager has assured me that she is having the PCM installed regardless what the technical people say and my car should be ready this evening. I'm going to pick up my car now...keep your fingers crossed.
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Replying to: ericbrown (Dec 11, 2007 3:00 pm)
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Replying to: Sylvia (Dec 22, 2007 6:53 am) Going to be taking this back to the dealership after Christmas. |
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Just an FYI - The problem returned and the car is back in the shop. I'm waiting on a report back from the dealership tomorrow (Friday). Also - I'm filing the Texas Lemon Law complaint with the Texas Department of Transportation if this trip to the shop doesn't resolve the issue. |
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Replying to: ericbrown (Dec 06, 2007 7:51 pm) Thanks, Cindy
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Replying to: cindy28 (Jan 01, 2008 3:24 pm) My car has been in the shop for a week now with no response from the dealership. Saturn National Assistance has called me twice and both times have said that they can't get the dealer's service department on the line. My letter demanding Saturn fix this car within 30 days (as per the requirement of Texas Lemon Law) is being mailed today. |
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| i just want you to know it is not just your car that's having electrical problems. I have a 2005 relay that i bought new..after a year it started with the abs and traction control lights on and requiring service.. my dealership is wonderful, but they are at a lost for what to do it has been in for service over 7 times for this and for some of the service vists more than 2weeks they have had the vehicle..they have rewired my car 2 times and still no fix. i have had 2 case numbers.. i am currently waiting for my area manager to call today so we can discuss my options. i have 2 small children and didn't want the hasssle.. i have owned a total of 6 saturn previously and no problem..love them...i recently got stuck because the car wouldn't start stating it had no gas...thank god my father was with me. he pushed my car to level ground and the sensor realized there was gas and started. my kids were with me one is 10wks old.. if my father wasn't there i don't know what i would have done..i am curious to find out what has happened with your case and how you are making out. good luck | |
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Replying to: ericbrown (Dec 07, 2007 5:19 am) |
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My 2008 Saturn Aura XE has been having electrical problems ever since last month, when, at 14,000 miles, the transmission failed on the highway and we had to get an emergency tow to the dealer. After a week, they replaced our transmission completely, saying that it was very unusual for a transmission to fail after so few miles. My husband noticed that after getting the car back from the dealer, his driver's side power lock no longer worked, so he made a service appointment for this coming Monday. We had to cancel that appointment because last night during a rainstorm, while traveling out of our home state of New Jersey, the engine light came on along with a message: "Engine powering down." We were able to get the car to crawl to a nearby parking lot, and Saturn sent out an emergency tow, but our dealer (in Connecticut, where we were traveling -- we bought the car there and then had to move to NJ recently) isn't open until Monday. We had to leave the car at the dealer in CT and call someone to drive us back to New Jersey. (Saturn said we could only rent from Enterprise, but the closest open Enterprise at 6 p.m. on a Friday night --- in New York State -- had no car available. We loved the car until last month when the transmission stalled out on the highway and could have killed us. Now I'm tempted to go on an all-out assault on this company. Their lousy car has almost killed us twice. Besides that, we've had to incur travel expenses on a nearly new car that's still under warranty. The last Saturn my husband bought also died unexpectedly. The engine FELL OUT on I-95 at highway speed. I asked him why he'd want to buy another Saturn after that, and he felt it was a fluke. He said he loved the car until that happened. I feel like they should just refund our money at this point. We paid for the car in full, so they have all $23,000 and change already. I'm furious. |
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