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Dodge Sprinter, Dodge Sprinter Cargo
#6 of 43 Dodge threatens voiding Sprinter warranty if Resonator Eliminator installed
Jun 21, 2008 (1:45 pm)
My 2006 Dodge Sprinter 3500 / 2007 Winnebago View has suffered its 2nd turbo resonator failure with ~2,200 miles between the 1st and 2nd failures. The first failure was shortly after I bought the vehicle last summer. The resonator was replaced with the manufacturer's part Rev AB. That part failed last Saturday on the Interstate. Same exact symptoms and same exact corrective action: Replace the Resonator under warranty.
However, the Service Director at Cherokee Chrystler Dodge Jeep in Canton, GA has informed me that my Sprinter warranty is voided if I install the Resonator Eliminator from link title. He claims I must use the Dodge part no matter how many times it fails and if I use any other part, including specifically the Resonator Eliminator, they will considered that act an unauthorized repair and Dodge will VOID THE WARRANTY for the entire vehicle. When I asked for this warranty cancellation policy in writing, the request was refused. He then told me that he could no longer talk to me about the issue due to the potential for litigation. Here is his email:
From: Cherokee CDJ Service Director
Sent: Friday, June 20, 2008 09:28
Subject: RE: Sprinter 3500 Turbo Resonator Failures
I cannot answer for other dealers or Chrysler Corporation. I can only relay information Iím given. As much as I would like to assist you I will not be able to relay information to you in the future. I will be happy to help in any way that conforms to the warranty or with maintenance needs you may have. As I told you on the phone I donít have the power to cancel your warranty that can only be done by the manufacture.
When provided with a list of other Dodge dealers installing the Resonator Eliminator without having any problem with the warranty, he told me he did not have any control over what other dealers did but that they were all in violation of their dealer agreements with Dodge and wrong. When I complained that this position was unreasonable, he just gave me the number for Chrysler in Detroit and basically told me to go away.
He sent the following email:
From: Cherokee CDJ Service Director
Sent: Thursday, June 19, 2008 11:16
Subject: RE: Sprinter 3500 Turbo Resonator Failures
The phone number for Chrysler 1-800-992-1997.
In response, I have taken the following preliminary steps:
1. I have filed a complaint with Winnebago's Director of Customer Relations. He has informed that they have had previous conversations with Dodge / MB on this very issue but that the manufacturer denies that there is any problem. He said he would raise the issue again but was not very positive that Mercedez Benz would be responsive.
2. I have filed a complaint with the National Highway Safety Admininistration at link title.
I would encourage all that have experienced this problem to do the same to make sure there is maximum visability on this problem. Go the NHTSA-ODI website and file a complaint on the vehicle. Select Trucks and Buses and the Sprinter 3500 comes up. It only takes a few minutes. You need your VIN Number and the date(s) of incidents. DO IT! Only if the these safety and reliability issues are reported will Dodge and Mercedez Benz become motivated to actually fix the problem. Here is the complete link inside NHTSA-ODI again: link title
#7 of 43 Re: low boost problem [tdub70]
Jun 30, 2008 (12:04 pm)
My Sprinter had the same problem, The cause was a cracked resonator.
Jul 02, 2008 (4:08 pm)
I purchased a new 2005 /2500 sprinter and was very happy the first year and then the problems started, first it started to stall when I stopped at a light, and when I made a right turn, had serviced, told me they couldn't duplicate the problem, never happened again. then had loss of power and they replaced the Turbo charger, then I couldn't start it and ''start error'' appeared, had to have towed to dealer and they had to replace the skreem Module and reprogram both keys. Now I left for vacation June 29, 2008 and have a loss of power again, can't go over 55mph, which is good for saving diesal fuel but not for wanting to get to my vacation place. This sprinter has only 17,000 miles on it.
Jul 10, 2008 (11:47 am)
Up date on my van, after sitting for appox. two days, started up and ran fine. Drove home july 5, 2008 and the van ran great. Took van to dealer and they had to replace the ERG VALVE and Reset the system, still under warranty.
#10 of 43 low boost code do to resonator problem
Jul 29, 2008 (5:57 pm)
Just had my first repair on my 06 sprinter with 32k on it.
On my way from fl. to oh. in ga. it went in to limp mode 3 times within a 100 miles before the check engine light came on.
I Went to Bill Butler Dodge in Warner Robbins, Ga.
They Could not have been better.
I was in and out in 1 1/2 hrs with a new resonator installed.
They said that they have replaced a few of them.
Is that 2 or 200, he would'nt say.
I know i was very pleased with thier service on my sprinter.
#11 of 43 Re: low boost code do to resonator problem [fyngrynd]
Nov 16, 2008 (9:08 am)
My turbo resonator failed on July 26, 2008 (2006 Sprinter with 7300 miles) en route to ONT from NJ on a Sunday afternoon. Flemington NJ Dodge dealership was useless as was Chrysler 800#. Thankfully, Kingston ONT dealership was terrific, identified the problem quickly, fit me into their schedule on Mon am and made a same-day repair under warranty.
I post my story so others will be better informed and perhaps can pressure Dodge for better service and better trained techs.
#12 of 43 Sprinter Resonator
Apr 22, 2009 (5:37 am)
My Sprinter has 24,000 miles on it. We live in FL and it seems everytime we go on a trip it's another resonator. My unit is a 2006 Navion with a 2005 Sprinter chassis and we are on the fourth resonator. Our first was done 6 weeks after purchase, the second one was 10 months later, the third one was 11 months later and the fourth one was this week (April 2009). Probably the only reason that it was a longer period this time, our rig was at a dealership, as we decided with the price of fuel and the problems with the resonator, we would sell it. It was at the dealership from July '08-March '09. This is our first "shake down" trip since picking it up. We were not even an hour from home on I-95 when our resonator failed again. Now we are not sure if we should keep this unit or try and unload it? So far all the dealers have been great, no out of pocket cost. Not sure if this part is covered for 100,000 mi. It sure can be dangerous if you are passing another vehicle or a semi is behind you and the power fails in the unit.
#13 of 43 Re: Dodge threatens voiding Sprinter warranty if Resonator Eliminator installed [etroup]
Jun 04, 2009 (12:42 pm)
Sorry I did not see your post sooner. Cherokee Chrysler Dodge Jeep in Canton, GA , if they are still in business after the BK is 100% wrong on the warranty issue. If they continue to voice such garbage I will have my attorney contact them. The aluminum turbo resonator eliminator is not only approved for installation, it is being recommended by Dodge Sprinter service reps all across the Country. Further, the Magnuson warranty act would specifically MAKE them honor your warranty, since this part does not change the operation, or function of any system on the vehicle. The POS plastic resonator is nothing more than a poorly engineered plastic "muffler" for turbo noise and serves no other function other than placing you in limp home whan it breaks. If you wish to install the aluminum part and have any more warranty voiding threats from them, please contact me at riordanco dot com and I will be happy to have them warned by Dodge to quit passing out false information. I will also be happy to supply you with a list of Dodge dealers who will tell you that the factory representative has told the Sprinter service reps to replace the plastic one with the aluminum one, UNDER WARRANTY after complaints by customers of multiple failures on the road. Best regards, Jim Riordan
#14 of 43 Re: Sprinter Resonator [ecoombs]
Jun 04, 2009 (12:59 pm)
Sorry to hear about your resonator failures. The Sprinter is a really great vehicle overall. Suggest you simply replace the Plastic one with the aluminum lifetime part and it won't happen again. Also suggest all 2.7 liter folks check their "Air mass temperature sender" located in the turbo hose on the drivers side top of the engine. It can be carefully removed by pinching the two little prongs together and gently pulling it out of the fitting on the hose. If the tip of the sensor is blue in color you are good to go . . if not, have dodge replace it. It is only about a $25 dollar part but the earlier (pre-bluetip) ones will put you in limp home mode if they get oil on them, which (sigh) they are destined to sooner or later. Best regards, Jim Riordan
#15 of 43 Re: low boost code do to resonator problem [fyngrynd]
Jun 16, 2009 (3:45 pm)
I have a 2006 Sprinter 2500 passenger van and lost power while attempting to pass a slow moving 18 wheeler. I first suspected a dirty fuel filter but after doing some research, I am quite certain it is the turbo resonator. I have 24,800 miles on my van and want to know if this part is covered under warranty. Thanks.