Last post on Apr 11, 2011 at 3:06 PM
You are in the Acura MDX
What is this discussion about?
Acura MDX, Mazda CX-9, Car Comparisons, SUV
#60 of 69 Re: Resale value is not everything [sedmund]
Aug 22, 2010 (6:17 pm)
we had almost finalized the deal on getting the 2010 CX9 but we walked out because we couldn't agree on the final price
What were you looking to pay and what was the dealers final price on the CX-9?
#61 of 69 Re: Resale value is not everything [aviboy97]
Aug 25, 2010 (6:39 pm)
Our offer was 37K (GT + Nav+Bose), the dealer offer was like 800 more but more importantly the dealer wanted me pay the subsequent month's lease on top of it. So we decided that if we are going to anyway pay the subsequent month's lease why do the deal at that time, as there was no incentive for us to do that, and so we left. But soon after that we test drove the MDX and almost right away got interested in it and ended up buying it.
#62 of 69 Re: Resale value is not everything [sedmund]
Aug 26, 2010 (12:21 am)
How is the service? I am not happy with my Mazda service, this is my first experience with Mazda.
#63 of 69 Re: Resale value is not everything [ozey]
Aug 27, 2010 (12:29 pm)
IMHO, service is heavily dealership-dependent.
I love my local Mazda service, much more so that I did my local Toyota, Honda or BMW dealers. Again, service quality is different from one to another.
#64 of 69 Re: Resale value is not everything [ozey]
Aug 27, 2010 (7:41 pm)
We weren't quite happy with the Mazda service department in either of the 2 dealerships we tried. In fact, on the CX9 the OEM tires were so bad and dangerous driving in snow, during the second winter we faced, that I actually started suspecting if the AWD on the CX9 was even working. When I contacted the service dept with this concern, they said it most probably the tires that they could check the system but if they don't find anything wrong with it they said they will have to charge me service charge(!) and they blamed it on Mazda saying that's what Mazda asks them to do - this was a car that had about 18K miles on it!
I have heard many people say that the after-sales service experience really depends on the specific dealership and not the manufacturer, nevertheless, of all the dealerships that I've faced (including Toyota, Honda, even BMW) so far, I would have to say Mazda service has been the least user-friendly IMO.
#65 of 69 Re: Resale value is not everything [sedmund]
Aug 27, 2010 (10:36 pm)
True. Bad tires. Same tires can be found on Highlanders and other brands.
If you had/ve a 2007 AWD. You should have the transfer case checked out.
A higher percentage (than normal) of them are defected. later models are great.
I have taken mine OE tires for several skiing trips. No problem.
Can't say anything on deep snow.
If you like, I can refer you to a thread in which Toyota COMPANY denied warranty on the NAVIGATION screen that developed a crack all by itself with on a few thousands of miles on it. Repeated attempts have failed. Several thousands of dollars to replace it. Now, that is bad service if you ask me....
#66 of 69 Re: Resale value is not everything [ceric]
Aug 30, 2010 (7:35 pm)
I'm sure anyone can point to such a thread about any manufacturer, but there's something called personal experience and for me that was pretty good with Toyota. About 12 years back we bought a Toyota - back in the times when the drivers were able to stop those darn things (sorry couldn't resist Camry which developed some vibration/shimmy at around 50-60 mph after about a year/12K miles. The dealer tried to address it by balancing and rotating the tires but couldn't really take care of this issue. I then called Toyota and complained and 2 days later I got a call from the dealer and they replaced my tires with brand new better/more expensive tires. I was thoroughly impressed with Toyota. May be things have changed with Toyota now, I don't know. But Compared to that how Mazda handled when I complained about the issue with CX9 was pretty unimpressive - especially considering the fact at that time both our cars were Mazda (we had the CX9 and the Mazda6 which we still own). Now was that so bad that I will never ever buy another Mazda again just based on that, I wouldn't go that far, but will that have an influence on me when I buy a car in the future, definitely yes.
#67 of 69 Re: Resale value is not everything [sedmund]
Aug 30, 2010 (8:29 pm)
I think your were comparing apple to orange. In your case with Toyota, you have a bad set of tires (couldn't be balanced). I am sure Toyota could press tire maker to replace them. In the case of Mazda, you simply do not like their performance on snow. As I said before, the problem is generic. There is no way to ask Mazda to replace tires whenever a customer complains about them. They have to look into the nature of complaints. Specific or generic. They made a bad choice of tire, IMHO. However, I don't think Mazda can afford to replace all tires on CX9s sold.
Same case of all the Prius. Google to see how many customers complain about the "dangeous" Goodyear Integrity. If you don't believe me, check priuschat.com.
I have been a member there since 2005. Those tires are absolutely the WORST and DANERGOUS on snow.
Did I see Toyota replacing them? No. Unless somehow I missed it.
#68 of 69 Re: Resale value is not everything [ceric]
Aug 31, 2010 (7:45 pm)
I do not "like" their performance on snow?! Please read my post again, it was utterly DANGEROUS to drive that thing on snow. I've been living in this region for 10 years now and we've had 4 different cars during that time including a minivan, and have driven a few other types of rental and friends' cars. I've NEVER driven something this unstable and dangerous on winter/snow conditions, I'm absolutely not exaggerating. You are conveniently making it appear like it was very easy for Toyota to address the issue. In fact, the way I look at it, for the nature of the problem I had with Toyota (a shimmy in the wheel) - they could have given any number of reasons for that and could have very easily avoided going to the extent of replacing the tires that were more than a year old.
And in case of Mazda I wanted them to at least check what's wrong with the vehicle and they said it "must" be the tires and if they had to check the vehicle they will have to "charge" for it - this on a car that's a little over a year old? Give me a break!
#69 of 69 Re: Resale value is not everything [sedmund]
Apr 11, 2011 (3:06 pm)
We had exactly the opposite experience with Toyota. We’ve own several Toyota’s and Lexus vehicles and always liked them. But our latest, the Sienna, had tires fair after less than 3 years with light driving (less than 20K miles total). We have no pattern of early failure with previous tires that would suggest the driver was responsible. So we had to pay for all new tires. We didn’t want to deal with it again soon so we got the tires the Toyota dealer said were the best. 2.5 years and 17 miles later, they said they had to be replaced again. We were incredulous this time. We complained all the way up to the manager that these were the tires they recommended and they agreed it must have been a “lemon” set (Bridgestone BTW) because the wear was not typical. They also acknowledged we had a perfect service record for having the tires rotated. But they said that tires have “no warranty” from mile one and they wouldn’t even give a discount on replacement tires. They also said that they didn’t stock any brand of tires they would warranty from the first mile. I complained up to Toyota and they said it was a local dealer issue since they sold and serviced the tires and would do nothing. Their integrity has gone way downhill in the last decade, with this being only one example of several for us.