Last post on Apr 06, 2012 at 8:08 PM
You are in the Chrysler Town & Country/Dodge Grand Caravan
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Chrysler Town and Country, Steering, Van
#27 of 111 T & C Power Steering Rack Failure
Apr 12, 2008 (5:55 am)
I have a 2005 Town and Country with the same problem. My van has 50,000 miles. Now that the warranty is off, I use a mechanic that is more reasonable than the large dealer where I bought the van. He said I should contact Chrysler because this should not happen at 50,000 miles and I searched Google and found all of you on my first hit! I will contact Chrysler but I don't think it will do any good. It is amazing there has been no recall.
#28 of 111 Re: T & C Power Steering Rack Failure [sk4]
Apr 16, 2008 (12:25 pm)
Just having tires replaced and asked the shop to check the noise....and was told that I needed to spend $1400 to replace the steering rack ...tech showed me the leak and everything...I cant believe how many folks are having this problem. I have just over 70,000 miles and when I was still under warrenty asked dealership about the noise that I now know is the steering... and was told it was nothing.....now I am not under warrenty....hoping for a recall....
Apr 16, 2008 (5:57 pm)
At 1400 bucks they should give you the tires, balance and fill with Nitrogen then pain the car. Between 800 - 900 should be tops unless there is damage to other parts. This is a mess that Chrysler - Dodge - Jeep must get in line and help those out who have this failed problem. This item is a joke.
#30 of 111 Re: Wowie [jrsatt]
Apr 18, 2008 (9:19 am)
Yesterday I was informed that my grinding whine was due to the rack and pinion failure. $800+ repair. I also researched and see that it's a BIG PROBLEM which the dealers are disavowing. If you have this problem, please make a complaint with www.nhtsa.gov, who can count complaints and force Chrysler into a recall. Also call Chrysler and make your complaint (800) 992-1997. If you have it repaired, save your receipt for reimbursement should there actually be a recall.
I also have to replace the brakes every 15K miles, and my mechanic informed me today that the a/c clutch has disintegrated, making the vehicle (in yet another way) unsafe. Now I also need a new a/c compressor. Ridiculous for a vehicle with 53,000 miles and not even paid off yet!
#31 of 111 Re: $800 to fix steering rack problem on Town/Country 2005 [bfesen]
Apr 21, 2008 (1:04 pm)
Recalls are normally only done for things that are directly safety related. What Chrysler should do (and they have done this in the past with similar issues) is admit there was a defect with a significant number of these steering racks, and issue an extended warantee for that part - including retroactive payments for anyone who already had to pay for the replacement.
BTW - aftermarket replacements are available for these steering racks, and you can have them replaced for under $500 at a local repair shop. (of course, then you will have a harder time getting your money back if Chrysler does extend the warantee)
#32 of 111 2005 T&C Touring Problems
May 01, 2008 (7:22 am)
This is definitely an eye-opening forum. I purchased my new 2005 T&C Touring in 7/05 and it has been repair after repair ever since. It now has almost 42K miles and I also take maintenance seriously and take it for all regular service.
For over a year, the right back sliding door "periodically" wouldn't open - no rhyme or reason to when it happened, just wouldn't open by pressing the button in front or on the door and we would need topen it manually. Of course it never happened when I took it in, so they couldn't fix what they couldn't see.
However, the biggest problem was about 3 months ago when I heard a "clicking" as it was coming to a "rolling stop" (not while I was pressing the brakes). My regular maintenance guy finally told me it was the transmission and to take it to Chrysler for warranty service (he said at that time he thought it may be a recall item which Chrysler of course denied). After waiting 6 hours for what was promised as a 2 hour job, I was told there was metal flakes in the transmission and they fixed it. I drove it away with paying only the $100 deductible only to find a new problem -- there was squealing. I took it back the next morning, and this time also told them about the problem with the sliding door. They told me that both belts had to be replaced and that the door was just "gummed up". After they replaced the belts and told me they fixed the door, they told me the water pump also needed to be replace. After 2 days of work and another $200+, I got my car back. My warranty and extended warranty covered most of the work (one belt WAS NOT covered).
Now 3 months later I hear the clicking again and when I turn the steering wheel there is a grinding noise. There is also some noise on what I believe is the brakes (which by the way were also replaced in 2007). I still have the same problem with the back sliding door periodically choosing not to open AND the right passenger window now periodially has the same problem. This seems to me it must be an electrical problem?
Originally I thought that maybe I just got a "lemon", but after reading all this, I'm positive it is the van. I'm taking it to my mechanic to take a look to see if it is the rack. After the last set of problems, I've been looking for a new car and like others will NEVER buy another Chrysler/Dodge again. Although I owe more on my car than it is currently worth, I figure the cost for future repairs will far exceed that amount, so I'll probably bite the bullet on this one and cut my losses.
I'd love to know if anyone out there has experienced the "clicking" problem as I didn't see anything in this forum specifically relating to that. And if anyone has had the problem with the doors and windows not working occasionaly.
#33 of 111 Power Steering Rack
May 01, 2008 (7:54 am)
I just took my car in to have the power steering rack looked at. I had already read the comments on this website so I was prepared to push the issue with Chrysler and the dealership. I have 66K miles on my van so the dealership said replacing the part would not be covered. However, I told them that I knew this was a wide spread problem and that I wanted them to call Chrysler directly and get approval to cover this repair. After calling Chrysler the dealership said that the actual part which cost $425 would be covered by Chrysler but the labor cost of $200 would not. So although I wasn't fully satisfied I guess something is better than nothing. If I had not asked them to call Chrysler and told them I was already aware of this problem they would have made me pay the entire amount. They also told me there was a problem with my water pump, so I had to pay a $100 deductible to get that fixed as well. Obviously the water pump and power steering rack needs to be recalled.
#34 of 111 Re: Power Steering Rack [akmcc]
May 01, 2008 (8:59 am)
This is also very interesting. While my van was in a private shop and diagnosed the problem, I called two dealerships with which I have dealt as well as Chrysler and all disavowed any knowledge of the problem and denied that they would cover repair/replacement. We had to bite the bullet and pay the $800 repair. I learned from the mechanic that the rack/pinion mechanism was redesigned by Chrysler for this model year- if there was no problem, why would a redesign be needed? I also took the opportunity to complain about the need for front brakes every 15K miles, and the fact that the a/c compressor had to be replaced due to the clutch disintegrating. While the van was in the shop, the mechanic called and advised that they discovered that the water pump was leaking. Unfortunately sounds like a theme song. Wonder what will go next.
#35 of 111 Re: Power Steering Rack [akmcc]
Jun 03, 2008 (5:59 am)
Hi, Just wanted to know how you got them to cover this item. We are having the same problem and were told Chrysler would never cover this because its not under recall. I called Chrysler themselves but was transferred multiple times to India where they seemed to be trained to say We are very sorry, there is no recall, we cannot cover anything, I will put you on hold. For over an hour I dealt with powerless people. Any words of wisdom would be very helpful.
Thanks much. Mom of almost 5
#36 of 111 Re: Power Steering Rack [vc0799]
Jun 03, 2008 (9:43 am)
We did not get Chrysler to cover the repair. We had to eat it. I am keeping my receipt in the hope that eventually there will be a recall.