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Chrysler Town & Country power steering problems

64 messages,  Last post on Nov 25, 2009 at 11:49 AM

You are in the Chrysler Town & Country/Dodge Grand Caravan Forum. Your Host is Karens

What is this discussion about? Chrysler Town and Country, Steering, Van


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#21 of 64
Re: Early failure of Rack seals [scottyg2] by bjss
Mar 07, 2008 (9:39 am)
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Replying to: scottyg2 (Feb 29, 2008 12:24 pm)

Hi - I'm having the same symptoms with my '05 T&C (whinning noise when start up, occasional noises when making turns..). I took it in to the dealer to diagnose (has 35K on it). The Technician called me back, said it was the steering rack and they had the part (surprisingly) and would replace (take a couple of days). Two days later, I called to check on it, the Service Mgr tells me that the Tech had my Van confused with another (same color) and mine does not have this issue ("all OK"). I really like the Service Mgr, however, given the situation, I asked him to double check the situation (check power steering pump fluids, leaks, etc..) to be sure. Also, I did buy an extended warranty - he says it will cover the steering rack if it should fail. Should I be concerned?
#22 of 64
Re: Early failure of Rack seals [bjss] by jeweeks
Mar 12, 2008 (9:36 am)
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Replying to: bjss (Mar 07, 2008 9:39 am)

THIS IS COVERED UNDER THE 36K warranty!! DON'T PAY A CENT!! It's covered. I'm going through the same thing and I have 44,000 miles. They want a hundred dollar deductible and Chrysler is coivering it. Also, the powertrain is covered up to 70K miles....Check it out. you're getting ripped off!!
#23 of 64
Re: Early failure of Rack seals [jeweeks] by bjss
Mar 14, 2008 (10:21 am)
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Replying to: jeweeks (Mar 12, 2008 9:36 am)

Thx - they checked out the car again came back with same conclusion. Had the car for 1 week now and no problems...but, I had the dealer owner give me a written note and signature that they would cover beyond 36K (up to my 85K extended warranty) if the rack should fail. They will also cover the $100 deductible.
#24 of 64
2005 Town & Country Power Steering problem by connieb2
Mar 15, 2008 (12:51 pm)
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I took my 2005 Town&Country into the dealer on March 12 for a recall on the windshield washer motor. I also had been hearing the whinning noise in the front of my van, so asked them to check it out while I was there. I too had to have power steering box, gear-rack and pinion replaced. I have just under 45K on my van. I am glad that I had purchased the extended warranty, I had to pay a $200 deductiable, for the front end alignment and power steering fluid for a total of $267. Had I not had extended warranty it would had come to a total of $ll78.
  I was told that this has been a problem and to hang on to my invoice for a possiable recall.
  Does anyone know were we can go to make a complaint to Chrystler about this HUGH PROBLEM!!!!!!!
#25 of 64
2006 T&C Gear Rack by jrsatt
Mar 18, 2008 (6:52 pm)
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Odd that I find this message postings today since all day my van was in the shop receiving a new rack at 46+K miles. My symptoms were the same as stated by others, whine on start-up and ending after the unit warmed up. I also had purchased an extended warranty and paid a hundred plus 7% sales tax. I have always been a driver who takes care of his vehicle properly. Just wondering if a recall is made in the future if possibly Chrysler would pay my deductible costs as this certainly is a defective manufactured major component and one on the safety side of driving.
#26 of 64
$800 to fix steering rack problem on Town/Country 2005 by bfesen
Mar 19, 2008 (5:37 am)
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I have just had to pay our Chrysler service department $800 to fix a problem that after reading all these postings should be a recall by Chrysler. We had to have the steering rack replaced and it played out exactly as previous postings stated. My only questions is WHERE IS THE RECALL????
#27 of 64
T & C Power Steering Rack Failure by sk4
Apr 12, 2008 (4:55 am)
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I have a 2005 Town and Country with the same problem. My van has 50,000 miles. Now that the warranty is off, I use a mechanic that is more reasonable than the large dealer where I bought the van. He said I should contact Chrysler because this should not happen at 50,000 miles and I searched Google and found all of you on my first hit! I will contact Chrysler but I don't think it will do any good. It is amazing there has been no recall.
#28 of 64
Re: T & C Power Steering Rack Failure [sk4] by eppes
Apr 16, 2008 (11:25 am)
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Replying to: sk4 (Apr 12, 2008 4:55 am)

Just having tires replaced and asked the shop to check the noise....and was told that I needed to spend $1400 to replace the steering rack ...tech showed me the leak and everything...I cant believe how many folks are having this problem. I have just over 70,000 miles and when I was still under warrenty asked dealership about the noise that I now know is the steering... and was told it was nothing.....now I am not under warrenty....hoping for a recall....
#29 of 64
Wowie by jrsatt
Apr 16, 2008 (4:57 pm)
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At 1400 bucks they should give you the tires, balance and fill with Nitrogen then pain the car. Between 800 - 900 should be tops unless there is damage to other parts. This is a mess that Chrysler - Dodge - Jeep must get in line and help those out who have this failed problem. This item is a joke.
#30 of 64
Re: Wowie [jrsatt] by grimley
Apr 18, 2008 (8:19 am)
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Replying to: jrsatt (Apr 16, 2008 4:57 pm)

Yesterday I was informed that my grinding whine was due to the rack and pinion failure. $800+ repair. I also researched and see that it's a BIG PROBLEM which the dealers are disavowing. If you have this problem, please make a complaint with www.nhtsa.gov, who can count complaints and force Chrysler into a recall. Also call Chrysler and make your complaint (800) 992-1997. If you have it repaired, save your receipt for reimbursement should there actually be a recall.
I also have to replace the brakes every 15K miles, and my mechanic informed me today that the a/c clutch has disintegrated, making the vehicle (in yet another way) unsafe. Now I also need a new a/c compressor. Ridiculous for a vehicle with 53,000 miles and not even paid off yet!

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