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Vans & Minivans Chrysler Town & Country/Dodge Grand Caravan Chrysler Town & Country power steering problems
64 messages, Last post on Nov 25, 2009 at 11:49 AM
You are in the Chrysler Town & Country/Dodge Grand Caravan Forum. Your Host is Karens
i did take my van back to the dealership. luckily our dealership is a small locally owned place and the owner was there. i spoke with him and told him my concerns about fire hazard and craziness of asking me to drive my family on a 10 hour road trip with a defective van. after some time of the owner being gone "looking for service records" he came back and informed me he had a loaner for me to use. he told me there are over 13000 of these so called steering rack units on back order and from what he said the dealerships are trying to get chrysler to recall these things. I advise if anyone is in the same situation and your vehicle is still under warranty, refuse to leave the dealership with a defective vehicle. demand a loaner and chrysler will be forced to pay for it for as long as it takes yours to be fixed. if everyone would do this, chrysler would take care of it asap because it would cost them!!
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Replying to: dckydoo (Feb 11, 2008 1:36 pm) 
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I just found out that our 2005 TC needs a steering rack replacement also. I don't know much about cars, but was very surprised at how many people are having this problem. It would be nice if there was a recall. This repair is going to cost around $600 and they said it would take about 2 weeks to get the parts. We also had to have our water pump replaced. At least this part was covered under warranty. We just bought the van in May of 2007 and it only has 29,500 miles. Just out of curiosity, does anybody know how a part gets recalled from Chrysler?
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Replying to: cgaskin (Feb 20, 2008 7:33 am) The service guy at the dealership advised us to save our receipt for our steering rack replacement. He has heard that Chrysler may be recalling this part. Apparently, this is a huge problem. I have my fingers crossed, would like my $600 back! |
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Replying to: cgaskin (Feb 20, 2008 7:33 am)
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Replying to: maryh3 (Feb 20, 2008 6:41 pm)
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Replying to: cgaskin (Feb 20, 2008 7:02 pm) When my T&C had about 38,000 on it my daughter pushed coins into the tape player and shorted it out. I complained to Chrysler about the broken tape player it saying it was only slightly out of warranty and that they should honor it ( I didn't tell the exactly HOW the tape player came to be broken). They did - they popped the old one out and popped in another no questions asked. Your dealer should go to bat for you of he desires your business again.
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Replying to: maryh3 (Feb 21, 2008 7:59 am)
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Replying to: orionpirate8 (Feb 09, 2008 10:06 am) The good new is that so far, this is the only problem and I mean only problem, we've ever had with the vehicle. Great van so far.
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Replying to: cgaskin (Feb 21, 2008 7:41 am) |
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