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87 messages, Last post on Nov 28, 2009 at 4:56 AM
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Replying to: ateixeira (Nov 27, 2007 9:33 am)
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Replying to: batman47 (Nov 27, 2007 10:04 am) Perception lags behind reality. In automotive reliability, I'd say by about 5 years. Hyundai will have to build solid cars for at least 5 years before the public even begins to change their perception of what a Hyundai is. The 2004 Sonata was the most reliable car in CR's survey, ahead of all Lexus models by the way. Conversely, Toyota's new 6 speed transmission has given them problems but people refuse to believe it's true, and still rate Toyota at the top (Consumer Reports says they dropped to #3 behind Honda and Subaru). To be fair, Hyundai earned a bad rep with the Excel subcompact, and in this case people don't have short memories.
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Replying to: ateixeira (Nov 27, 2007 10:14 am) What was wrong with the Excel? My friend's dad bought 2 of them for $10k total with tax in college for him and his dad. 4speed manuals, am/fm radios, no A/C But for 100k, the cars ran without mechanical issues. -mike
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Replying to: paisan (Nov 27, 2007 4:48 pm) Back then they used a pretty basic Mitsubishi powertrain, so they may have been OK if you took care of them.
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Replying to: ateixeira (Nov 28, 2007 8:11 am)  -mike
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Replying to: paisan (Nov 28, 2007 5:23 pm) |
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Replying to: ateixeira (Nov 27, 2007 9:33 am) Whoa, I stand corrected! I didn't realize how fast Toyota had gone down hill... The weekly Click & Clack Car Talk column in yesterday's paper had a letter from the owner of a 3-year old Sienna with 28k miles. The writer said that within the span of a month both power sliding rear doors fell off and that Toyota customer service had acknoweledged that they were aware of the problem but that Toyota was refusing to pay for the repairs! Talk about a publicity nightmare. There's nothing quite like getting slammed in a nationally syndicated column  -Frank
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Replying to: p0926 (Nov 30, 2007 12:30 pm) There is a TSB on the doors where some welds can break on 04-06 models and separate partially, but they don't quite "fall off". I think that just sounds better for dramatic effect.  Also, Toyota recently announced they were going to cover the doors under a 7/100 warranty, with letters going out to all owners. I'm surprised that made yesterday's paper, it's probably from a radio show from a few weeks ago, prior to Toyota's announcement. I'm sure the Toyota PR machine is all over that one. 2007-2008 models have had no recalls at all so far and are not affected. 04-06 models are still the highest rated van for reliability according to CR. Like I said, though, people love to complain. I'm sure Click & Clack published that because doors falling off just sounds funny. 
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Replying to: p0926 (Nov 30, 2007 12:30 pm) http://www.jsonline.com/story/index.aspx?id=678203 Shame on Click & Clack for not mentioning this a month and a half later.
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Replying to: ateixeira (Nov 30, 2007 1:49 pm) Not the type of quality we've come to expect from Toyota. I guess this is just an example of why CR downgraded Toyota's reliability ratings  Toyota hasn't issued a factory recall for the Sienna door problem, perhaps because such notices generate a lot of negative publicity, said Joe Wiesenfelder with Cars.com That's true but there's a point where not issuing a recall for a widely known problem can generate even more negative publicity than had they just bitten the bullet and done the recall. Being proactive with a recall at least reassures the public that the company stands behind its products and isn't trying to dodge responsibility. -Frank
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