Ask the Car People.SM


Toyota Highlander Dealer Problems

5 messages,  Last post on Apr 13, 2010 at 5:45 PM

You are in the Toyota Highlander Forum.

What is this discussion about? Toyota, Car Warranties

Messages Page 2 of 2

#4 of 5 Interesting to know what will be by hlander

Mar 11, 2008 (6:30 pm)

I would like to know how Toyota will handle about this case. My last Toyota Dealer Service gave me unsatisfied service with 02 4 Runner Brake too. When I press on brake paddle on down hill the vehicle shake a little bit. I called them and the said I have to resurface and this and that. They said it was because of Front Brake. Then 9 months later, it's shaken again with same feeling, I called again and after they inspected the answer was because of Rare Brake. Then I have to pay for it. The whole vehicle was shaken in same movement and same feeling but the answer came out different. I complained to Service Manager but they said this and that, bla bla bla but not satisfy me at all.

#5 of 5 about recall by hlander

Apr 13, 2010 (5:45 pm)

Dear all,
 
Last month(45 days ago), I log into the Toyotaownersonline.com and found out that my Highlander Hybrid 2008 has recall for safety issue concerned with Pedal and Floor mat. Then I called my Dealer (Rohrich Toyota) they declined that they never know of that kind of recall L90. They asked me that I got the letter from Toyota and I said no and explained that I found out online. They advised me to wait until I got the official mail from Toyota. And last 10 days ago, on Friday, I got the official recall from Toyota and I called them on Monday and they said no to me. They answer that they have no remedy for that issue.
 
I was so upset and called Toyota Sale for USA and the guy from information dept: told me that L90 is already up and it show in their system and I could file complaint about my dealer. Then I asked him to transfer me to customer care dept: and they took all the data. Next day my dealer call me and set up the appointment within a few days and now it's already fixed.
 
The point is: why the dealer treat their customer like that. ???????
 
They keep on saying me "no" all the time until I called and file a complaint.
 
After I filed a complaint, they call me next day and fixed my car right away. It's not right what I think.

Messages Page 2 of 2

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement