Last post on Dec 07, 2013 at 6:57 PM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#756 of 817 Transmission Failure, very disappointing.
Sep 03, 2013 (12:06 pm)
I bought a 2007 outlook a year ago that had 80,000 miles on it. I bought it because I loved the Saturn Reputation of being a sound and reliable vehicle. I have friends that have been driving Saturn for many years and love their vehicles. Low maintenance and very dependable. I got this for my wife and she loved it. Saturday we were on a leisurely drive and all of a sudden the rpms went up and the car wouldn't shift out of 1st gear. I checked all the fluids and they were at the proper levels. The car was driven with a lot of TLC as we can't afford to purchase new vehicles every year. The car now sits in my driveway, does not go in reverse and the dealership won't do anything to help. I now have 100,720 miles on it. Checking the forums here really makes me question the quality of the transmission. Seeing how many people had trouble with their transmissions?!?!?! Why was there not a recall on these? Now I have to find some way to come up with $3000 to have this replaced/repaired??? I used to love GM, my family all bought GM vehicles and my ex's family all used to work for GM.
#757 of 817 Re: Transmission Failure, very disappointing. [kasnvader]
Sep 03, 2013 (12:17 pm)
I had the same thing happen to my 2008 a few months back. Sad to say but you might find a cheaper fix somewhere other than your dealer. They do good reliable work, but the costs are high. Private mechanics can do just as good. Good luck! feel your pain!
#758 of 817 Re: Outlook transmission problems [gmcustsvc]
Sep 05, 2013 (9:03 am)
Not sure if you are still with GM but if someone could get back to me I would greatly appreciate it. My father in law has a 2009 Saturn Outlook XR that the transmission has completely failed on him. He has had this thing in the dealership more often than not and has maintained this car meticulously. He has made sure to take it in whenever it is showing signs of problems, does the oil changes and other regular maintenance to it as it should be done. He is now in a bad situation where the transmission is out and has to try to find the funds to replace it. I have seen multiple issues with this car through other owners and sites stating similar problems to his. I have also seen the recalls that have come about as well. He needs some sort of rectification for what he has had to go through with the dealership and with this vehicle. Please get back to me with a possible solution!
#759 of 817 Re: Outlook transmission problems [seah1018]
Sep 05, 2013 (6:37 pm)
I am very sorry to hear that your father is experiencing problems with his Saturn transmission. I would definitely like to look more into his situation and try to help. Could you please send me your father's full name, contact information, VIN, mileage, and primary dealership? I can be reached through email at socialmediagm.com [attn Amber]. Please also site that we spoke here as well. I look forward to working with you.
GM Customer Care
#760 of 817 Another Transmission Problem - why so many?
Sep 06, 2013 (7:02 am)
My 2009 Saturn Outlooks transmission just went (so the dealer says), dealer is telling me that it is going to cost between $3400 and $2900 to fix. I had a 100,000 mile warranty on the car, I now have 101234 miles. Unlike others I am not going to trash GM or Saturn I am only looking for something fair.
So what if anything can GM do to help, does the 100,000 mile warranty stop at 100k, or is there leeway?
#761 of 817 Re: Officially over it! [gmcustsvc]
Sep 06, 2013 (7:13 am)
Luckily my cousin is an auto mechanic so instead of paying $1450 to replace my torque converter at the dealership I only had to pay $890. Considering I had recently saved $1k for a vacation for my family it came out of that fund. So no vacation for my family this year, I guess it'll have to wait til next year.
#762 of 817 Re: Another Transmission Problem - why so many? [jimboc1963]
Sep 06, 2013 (7:28 am)
Speaking from a failed transmission on my 07 Saturn GM will do nothing. That's their customer service policy
#763 of 817 Re: Officially over it! [claytw05]
Sep 06, 2013 (6:43 pm)
I understand your decision to have your cousin repair your vehicle instead. I'm sorry that this repair affected your family travels this season. If there's anything else we can help with in the future, please don't hesitate to reach out.
GM Customer Care
#764 of 817 Re: Outlook transmission problems [gmcustsvc]
Sep 09, 2013 (8:16 am)
Good morning Amber,
I passed on the information to my father in law. Either he or I will be emailing you the information requested. Thank you for your quick response to my inquiry. I am hopeful that this situation can be resolved sufficiently for both parties. Have a wonderful day.
#765 of 817 Re: Transmission and torque converter problems [marqman]
Sep 11, 2013 (7:00 am)
I had the same issues you had with your transmission and I got the same response from GM, which was, "We are sorry you are having trouble with your car." But, they won't fix the transmission problem with their cars. Even the Aamco manager I spoke with said he has serviced many of these cars and it's always the same problem. It's a defective part (the 3-5-R thing) but GM won't issue a recall. I also will never buy another GM car and I've been telling everyone I know to stay away from GM. In the Whole Foods parking lot I parked next to an Acadia (same car as the Outlook) and as the driver was getting into her car I asked her if she had trouble with her transmission. She rolled her eyes and said to not get her started. So, it's a KNOWN PROBLEM that GM will not address. I, too, wish they had been allowed to go bankrupt! Tax dollars saved them and now they won't do right by the tax payers.