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Saturn Outlook Transmission Problems

689 messages,  Last post on May 16, 2013 at 11:39 AM

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What is this discussion about? Saturn Outlook, Transmission, SUV

    

Messages Page 9 of 70

#73 of 689 More problems by wolf2947

Mar 24, 2011 (8:59 am)

Our 2007 Saturn Outlook has had more than its fair share of problems.
First, the same problem with acceleration hesitation that started this thread. I mentioned my concerns to the sales dept., who told me that it would go away as the computer adjusted to my driving style, and that there were software upgrades that would take care of it. I should've known better than to trust the salesman.
 
Second, power steering failure after driving through several inches of water. It happened as I turned from one road to another, and as the vehicle didn't turn as expected, I had trouble wrestling it into the right lane, and almost had a head-on with oncoming traffic in the left lane. The dealer adjusted the flaps that are supposed to protect the power steering belts. The dealer assured me this will prevent a reoccurrence, but that doesn't reduce my anxiety about it happening again.
 
Third, I took the car in for an oil change, and without consulting me GM service tore down the engine and transmission. Imagine my surprise when I went back at the end of the day to pick up my car. After promising to have it back in three days, when I went to pick it up, it wasn't ready. I got it back in eight days. I'm now going to a different GM dealer 20 miles farther away.
 
Four, about a month after I got the car back the water pump failed (at 42k) while we (my wife and me and our two large dogs) were about 2 hours from home. GM covered all the repairs, but it was extremely inconvenient and I would have preferred it didn't happen in the first place.
 
Five, we had to stop driving the vehicle, nicknamed "The Stenchmobile," because mildew smell is overwhelming. We took it to our new service department, who found a leak at the rear hatch drained into the insulation below the cargo compartment. Waiting for parts. Estimated cost of repair is $800.
 
I have a Chevy pickup (2004), and drive another (2007) for work. Both have been great. Wish I could say the same for the Saturn Outlook. I feel like I really got taken when I bought it.

#74 of 689 Re: Outlook Issues [outlook_sucks] by ppp123

Mar 24, 2011 (10:04 am)

Replying to: outlook_sucks (Mar 24, 2011 7:13 am)
outlook sucks,
 
Have you checked your state's lemon law? I've been through most, if not more, of the same problems you have. You may want to make some phone calls.
 
As far as your driver's seat, we had a similar problem during the first year of ownership. It needs a new seat base. However, the problem has recently returned.
 
After being in the shop for almost the entire month of February, we are still having various problems as the check engine light comes on and off. What's interesting is that it only happens on weekends when the shop is closed and the light turns off by Monday morning. My wife took the vehicle in this past Wednesday and they checked the computer's memory. Apparently it's the transmission again. They can't do anything with it unless the light is on. I guess I (or my wife) have to wait to get stranded again.
 
For some reason, I don't think this latest recall is going to solve any of these problems.

#75 of 689 Re: Recall? [mruffini] by outlook_sucks

Mar 25, 2011 (3:53 am)

Replying to: mruffini (Mar 24, 2011 8:19 am)
I received a letter in the mail 2 days ago. Call your local service center and ask them about it. Maybe you can bring it in and get it done without the letter. When I dropped it off, they never asked to see the letter.

#77 of 689 Re: Outlook Issues [outlook_sucks] by gmcustsvc

Mar 25, 2011 (6:54 am)

Replying to: outlook_sucks (Mar 24, 2011 7:13 am)
I am currently assisting Christina on the forum. Have you spoken to your local dealership regarding these recent concerns? I would recommend contacting your local dealership. They should be able to assist you further. I can also look into this further. In order to do so I will need your VIN as well as your name, address, and phone number sent to me by email. Thank you in advance.
 
Tricia, GM Customer Service.

#78 of 689 Re: Outlook Issues [gmcustsvc] by outlook_sucks

Mar 25, 2011 (9:26 am)

Replying to: gmcustsvc (Mar 25, 2011 6:54 am)
I have not contacted my local dealer with these issue, only because I truly doubt they will be able to provide me with what I want. If GM itself could not service my needs what makes you think that a local dealer can. We have legitimant concerns with vehicles that your company should stand by and replace, but you only offer vouchers for 1k-2k off a new vehicle or a shitty service plan for oil changes. How about you replace my car with one that does not have the issues I/we are all dealing with, if you truly stand behind the product you sell.
 
If you are willing to help me please respond with a valid GM phone number and extension. I will not post any of that information on the web for all to see.

#79 of 689 Saturn Transmission failure - Detroit by fboyer

Apr 03, 2011 (7:40 am)

My wife is a first time car buyer, and GM said they took care of women first time buyers. Her transmission failed this weekend, and we are waiting for the diagnosis. my guess is GM will not pay to replace her transmission, even though it is a 2003 ion with under 125,000 miles, which is included in the class action lawsuit from 2008. Our VIN number wasn't specifically included in the lawsuit. We are planning on contacting FOX 2 problem solvers, and want any other Detroit are Saturn owners to post here. Bad publicity from a number of detroit area saturn owners might be something GM would want to avoid.

#80 of 689 Re: Transmission Problems ~ Saturn Outlook 2007 [myshakti] by mobaybaby

Apr 13, 2011 (2:08 pm)

Replying to: myshakti (Nov 24, 2007 11:25 am)
I am having this same exact problem with my 2009 Outlook. I thought this was a problem they had fixed! We have had it into the shop twice now and they cannot replicate the problem. When we get the car up to 55-65 MPH it goes into the Hurky Jerky. Shifting back and forth like it can't figure out which gear it needs to be in and OMG just forget about using the cruise control, you'll lose your fillings!
Anyone anywhere have any ideas on a fix for this???

#81 of 689 Re: Recall? [mruffini] by mobaybaby

Apr 13, 2011 (2:42 pm)

Replying to: mruffini (Mar 24, 2011 8:19 am)
We were not notified of this recall either but the service dept told us about it when we took our 2009 Outlook in for a problem with it running just awful when we are on the hwy at between 55-65 mph. It does this jerky thing and forget about using the cruise control, talk about whip lash.
 
I wonder why recall notices didn't go out on the timing chain issue

#82 of 689 Re: Recall? [mobaybaby] by gmcustsvc

Apr 14, 2011 (1:30 pm)

Replying to: mobaybaby (Apr 13, 2011 2:42 pm)
mobaybaby,
I apologize you did not have information about the recall. If you would like to provide me with your complete contact information and VIN I would be happy to update your information in our systems.
Christina
GM Customer Service

Messages Page 9 of 70

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