Last post on Dec 11, 2013 at 8:22 AM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
Apr 22, 2013 (1:25 pm)
I have an 07 Outlook XR, just after buying it new in 07 got the "Traction control off" followed by the "Service Stabilitrak and Throttle control" message followed by Reducing power message. Went back to dealer, came back 4 days later okay saying they had to replace "transmission controller". Moved to different city just as Saturn was going out of business. In summer of 2009 without warning got the 4 same messages and the car just shut off while on fwy. Towed to designated dealer for repair. Waited 3 days, got it back saying "transmission fluid pump" was faulty, but car shut down on way home, incorrectly attached "something" dealer error. Towed back to dealer, waited 2 days, got it back fine. In July of 2012, started to get the same 4 messages messages again, went back to designated dealer, waited 4 days got it back saying they had to replace "gear save plate", got it back fine. In March of this year started to get the same 4 messages, called dealer to inquire on warranty from repair in July of 2012. Dealer said wasn't sure it was the same thing (like I don't know the problem since it's happened so many times before). Car completely quit today. Called Saturn, got a case # from Sheila. Had to pay $96 to have it towed to dealer (better get reimbursed). Also of note that 6 months after 2009 incident, the A/C started to blow warm, 5 trips to the dealer since, still not fixed. They fill it with Freon, it works for about 4 months, then blows warm. Dealer said they put infared dye in the system to try and trace a leak, only care about results. Car isn't running, isn't cool when it does run, and really frustrated right now. Wife and kids use car for everything, and I am very stressed about having this car leave them stranded. Any suggestions? I don't have the money for a big repair, and when the same thing keeps happening, shouldn't GM step up to the plate and really fix the issue? Bad enough that the Saturn went out of business.
#673 of 819 Re: Saturn help [thewhysman]
Apr 23, 2013 (4:15 am)
I have had the same problem with my 08 trans and A/C. Seems to be running okay now for a couple of months but worried about the A/C with summer coming on and long term what else will do wrong with the trans. Seriously considering getting rid of the GM junk while its still running. I do have 120k miles though and it has been reliable other than the trans and A/C issues. Feel your pain!
#674 of 819 A/C problem and struts
Apr 23, 2013 (5:21 am)
I feel your pain, my A/C has been to the dealer twice and they can't figure out what is wrong with it. Mine works sometimes and usually if I turn the car off if its blowing hot air then it will start working again when I restart the car. I just replaced my transmission in January after not even having the car for a year (it was 6 months out of warranty). After getting my car back from getting the transmission done my car rode very rough, like the shocks were shoot. I finally for financial reasons took it in to be looked at this past week and they said it needs 2 new struts. That bill will be almost $500. I am beyond frustrated with this vehicle, in just a year I have put way to much money into it and am paying $360 a month on it. This is the most I have ever spent on a vehicle and the most problems by far I have ever had with one. After fixing the transmission we tried to get rid of it and get something more reliable only to find out the value has dropped over $6000 in 1 year, are you kidding me and that didn't include the 3,000 we just spent to rebuild the transmission. This vehicle is an 07 with 74,000 miles on it this is ridiculous. I hope that everyone is reporting these problems to http://www-odi.nhtsa.dot.gov/contact.cfm so that maybe they will finally recall the transmission especially and we can get some of our money back on this. If you have an outlook and can get rid of it I would go to the dealer today, I am not impressed.
#675 of 819 Re: 2009 Outlook Transmission Concerns [cocupid]
Apr 23, 2013 (9:42 am)
Cocupid, thank you for your response.
Looks like we're gonna have to buy a transmission. My wife urged me to sell this car a few months ago, but I resisted b/c I was planning on having it paid for by the end of the year.
Took the Outlook to an independent transmission shop today and was told the converter is going out and that we probably should just park the car until we can get it fixed. Unsafe to drive.
We took to a dealership a few months ago (well before the warranty expired) b/c we were concerned about the transmission (c/e light was on as well). We were told by the dealership that we had nothing to worry about and they kindly cleared the codes. Would we be able to push this back on GM if we have the proper documentation that we tried to have this addressed before the 100K mile mark?
I am certainly looking forward to being done with this.
#676 of 819 Re: 2009 Outlook Transmission Concerns [jeremy03021836]
Apr 23, 2013 (10:54 am)
I have a 2008 Outlook XR lemon and GM is not helping (less than 2 months off warranty) the wave plate went, $3600 to rebuild. Was told by the Service Manager at Ledingham GM in Steinbach MB, Canada that he would see what he could do but was doubtful in his words " where does GM draw the line on goodwill, they say 5year warranty and you are past it" I have been a loyal GM and currently have a 2008 Sierra priors were Saturn ION, Pontiac Montana, Pontiac Firebird. This is going to change pretty quickly. My drivaway is going to adorn two not GM vehicles in the very near future. Unlike GM I am going to have to pay for my bailout.....
Apr 23, 2013 (11:19 am)
After all said and done with GM and Rally (5 times serviced to not fix problem), I arranged for my car 2008 Outlook to go to another dealership service center and they told me there is nothing left of my engine and $4500 just for parts for a new engine. Thanks GM and Rally. I will be sueing GM and Rally as my car was in warranty when this started. Sorry Rally couldn't seem to fix or diagnose properly what was wrong with my car the first five times I had to take it back to them. Now I am stuck with a $15,000 pile of steel.
#678 of 819 07 Outlook Transmission update
Apr 25, 2013 (10:33 am)
Our troubles continue. After taking Outlook to GM dealer on Easter weekend, we are now at the end of April and still no car back. Original quote had us having the transmission replaced at cost of $3500. GM then told dealership to tear transmission apart and find the problem, cost of $800 to us, if not something GM would cover. Turned out to be the 3-5 Wave Plate, which had a service bulletin issued on it, and I have a copy of that bulletin. GM agreed to pay all but $600-$700. That was on April 10. Part arrived dealership on April 15. Was told we would have the car back on April 19. On April 19 we get a call that they found something else wrong, a bearing I believe (they talked to my husband so I'm not sure) and the part would be in on Monday the 22nd and should be good to go. Got call late on the 22nd, found a problem with the valve. Order that part for delivery on 24th. Just got another call, more problems. Hoping for repair to be done tomorrow.
Our cost will remain at $600-$700.....GM is paying for everything else! We don't have to pay for the tear down of the transmission, or the other problems. Basically if they would have just replaced the transmission to start with we would have our car back by now, but our cost might have been higher. However, the dealership has been very kind and helpful. It is good they are taking their time and getting it right. As hard as it has been, patience is the best way to deal with GM on this. They move slowly. I am hopeful we will get our car back soon and it will be completely repaired.
The problem we are running into is that our other car is a Honda Accord and we have to take our sons to a baseball tournament 4 hours away this weekend, along with a teammate. Think about baseball equipment, luggage for the weekend and 5 people going 4 hours each way in an Accord.
#679 of 819 Saturn Outlook Power Steering Pump
Apr 25, 2013 (7:51 pm)
Here i go again back to the dealership,power steering pump that was replaced back in Jan 2012 is failing AGAIN! Dealership wants to look to see if that is the actual problem or maybe there is something else going on.....yeah want more of my money for GM's screw up on the truck....This is ridiculous again, GM needs to stand behind there products as myself and others should not have to go thru these problems with less then 75k on these trucks and that is a stretch too....Needless to say that I just had this truck in the shop for some other issues back in late part of Nov early Dec.....I didn't even bother to post into this forum and it seems GM does not and will not stand behind their product...so many complaints and problems with this truck all under 100k at least and GM doesn't seem to think this is a problem? But I'm sure once something awful happens then they will want to step up to the plate......Appt on Monday to drop off the truck and have a technician take their time and look at it with a fine tooth comb....can you say "cha-ching"...will keep you posted on this...
#680 of 819 Re: Saturn Outlook Power Steering Pump [lookie11]
Apr 27, 2013 (9:08 am)
I can certainly understand your frustration and would like to look into this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmediagm.com "attn Crystal" in the subject line. Look forward to hearing from you.
Crystal L-GM Customer Care
#681 of 819 Re: Saturn Outlook Power Steering Pump [lookie11]
Apr 27, 2013 (9:38 am)
I feel your pain. I had so many problem with my 2008 Outlook and GM wouldn't stand behind this product. It's a faulty product and they know it! I finally bit the bullet and traded in my GM for a Volvo. I just couldn't sell it to anyone knowing all the problems it had and also for potential problems in the future, which I know would happen again. I'm so relieved to be done with it and I will NEVER buy a GM product again! I hope it all works out for you. Good luck guys!