Last post on Dec 04, 2013 at 5:54 PM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#595 of 810 08 Outlook, Transmission Fix caused Excess Fuel Consumption of 8-14 MPG
Jan 31, 2013 (6:03 pm)
I've decided to pick up where I left off in the fall and maybe get somewhere this time. The time I spent on this issue was really adding up and I needed a break. I decided to go ahead sue GM through Small Claims Court, or hire an attorney to try and get a return on my incredible fuel expense in excess of $5500.
I will post a copy of my original post here - and I'm looking for guidance on how to proceed. Hyundai recently lost a similar case in court and had to pay out...but I havent researched the details.
I created a spreadsheet with every single fix or maintenance performed on my 2008 Outlook, with mileage, date, service notes and grouped by category to I can quickly see the repeat issues that arise. I tracked my fuel consumption for 8 months accurately, I was going broke filling the tank up 2x a week.
The following list is in date order of everything that has been replaced in my car, most covered under warranty or recall, but extensive: Sensor Camshaft, Cylinder Head Gasket,Dead Battery, Windshield Wiper Motor, Transmission Software Update (after multiple complaints),Airbag Wire Harness, Power Steering Rack & Gear, Front Pads and Rotors (1st time), Gasket for Intake Manifold, Gasket for Rear Valve Cover, Right Front Strut, Both Strut Mounts, Engine Mounts,Front Pads and Rotors (2nd time), Left Front Stabilizer Link, Front Pads and Rotors (3rd Time), Headlight Harness, Airbag Connector Kit, Engine Front Cover Crank Seal, Timing Cover Seal, Broken Bolts in Cylinder Head & Valve Cover, Exhaust Stud Broken Bolts, Power Steering Pump, Hose & Clamp.
I have accurately documented the fuel economy, resulting in the finding out I get an estimated average of 11.85 MPG combined City/HWY AFTER the Transmission Software and Calibration Update was made in 2009 (orig.released on May 2008). For tracking data, I used a 6 month period from January - June 2012. (For those who don't know, the original transmission software had a hesitation when accelerating (providing a flat spot b/w 35-50 mpg). GM will not advertise this update, you must ask for it and be firm. However, the negative impact will be the fuel economy, which obviously GM did not research properly.
A GM (outsourced company) service rep... told me that the software is an "option" and I should be glad to hear they offer that "option", and my sales person should have review all of my options such as engine size, etc. It is a trade off between performance and fuel economy and if I wanted performance I should have bough a sports car. I responded, and quickly corrected him to say, no this is not an option, it is a manufacturers defect and I want it fixed. Here are the results of my findings...believe me, this took time to pull it all together, but it is accurate: Average MPG is 11.85 Combined City/Hwy from Jan - June 2012
Lowest MPG Recorded was 8.90, Highest MPG Recorded was 14.80
Total Miles from Jan - June 2012 is 6330 miles, using 587 gallons at $2170.
Total Cost of Excess Fuel Consumption Since Software Update in 2009: $5069.00
I contacted the National Highway Safety Admin, Better Business Bureau, and next steps are CT Attorney General, Possible EPA and perhaps small claims court for the $5000 refunded to me from gas. GM was no help - they went around in circles leading me on week after week month after month. Our tax dollars bail them out, and they are still rude and incompetent. The Saturn Customer Service number doesnt even bring you to a GM operated customer service department. GM Outsources that first level of calls...all you need to do is look on Linked in to confirm it. It was an outsourced service rep that was rude and told me the transmission issue was an "option". Could we find an attorney that could represent all of us - with the goal of having GM reimburse us for our hard earned money that was unecessarily lost on their product? We did bail them out with our tax money...and they still choose to steamroll consumers.
#596 of 810 Re: Transmission gone..3 mo out of power train warranty of course! [heatherd3c04]
Jan 31, 2013 (6:13 pm)
I've also hoped for a class action lawsuit. GM wasted weeks of my life and cost me thousands of dollars. I had a transmission issue too, and the"fix" was to update the software...which had a dramatic loss in fuel economy. This is another topic documented well...I just dont know which angle to take with small claims court...a faulty transmission - with safety concerns for not accelerating fast enough....or the software update for the faulty transmission - costing over $5500 excess in fuel expenses...I want that money back - I had to make $6500 to spend $5500 on gas.
GM sucks...we bail them out and look how they repay the favor.
My problems with them are too long to list, from rude customer service, blatant lies and incompetence...it consumed my life for months. Thats why I decided to take a break from it.
#597 of 810 Re: saturn outlook traction control message [cocupid]
Feb 01, 2013 (1:48 am)
my husband is/was playing phone tag all day with customer service- but so far we went with:
REPLACE THROTTLE BODY (FOUND FAILURE TO
THROTTLE BODY) $445.16
we will not know the true total till we go in later today- the dealership had LOTS of other recommendations that were suggestions but not needed- including their warning that we needed new tires (and they supplied us with a quote of course) even though we got new tires in September. He was not sure how that recomendation was still on our file from 1 year ago when we went in for an oil change...but of course they were "nice" enough to add that into the suggested total.
#598 of 810 Re: Surprise - you need a new transmission [outlookdriver]
Feb 01, 2013 (11:58 am)
Thanks for that info outlookdriver. I already contacted the NHTSA via email a couple of days ago, which is posted on their website and will be following that up with a letter to their Washington, DC location. I urge EVERYONE including owners of GMC Acadia's and the like with this issue to do the same! Individually we aren't heard nearly as loud as a force of many!
#599 of 810 Re: 08 transmission problem [frs929]
Feb 01, 2013 (12:01 pm)
You're right - they won't do anything. Just received a call from GM customer service (haha).
#600 of 810 Re: saturn outlook traction control message [outlook2008]
Feb 01, 2013 (12:18 pm)
I received a call from the GM dealership (1/30/13) with a secondary option - to rebuild the transmission $2800 on my dime. Got a call later in the afternoon from a new GM CS Rep saying they were checking into things. Received another call (1/31/13) from said GM CS Rep saying that he and the dealership had been playing phone tag and that he would call as soon as my vehicle situation had been discussed but that I probably won't hear back from him until Monday (2/5/13). The call from the GM CS rep came earleir than expected - today actually. I was hoping for good news - didn't happen. No assistance from GM - is their answer on the matter. I will be looking into small claims action as suggested by previous posts and if anyone is interested in starting a class action suit - add me to the list. This defect issue is not only with the Outlook but several of the other GMC vehicles as well, after viewing posts in some of the other vehicle forums - like the Acadia (just for an example). This issue with the defective transmissions is a FATAL accident waiting to happen. And GM knows it!
#602 of 810 Saturn trans problem
Feb 11, 2013 (10:25 am)
I'm really disappointed to have a transmission fail at 70,000 miles inmy 2009 Outlook. I first took it to a local trans shop and they diagnosed wave plate failure but advised me the repair should be under warranty so we flatbedded car to lung hammer Gmc in Waterford, MI, where it's been since noon feb.8th. They tell me 3 more hours before they have a "diagnosis". Hopefully GM does right by me as I bought this car to help out U.S. auto industry and wanted a vehicle made in my home state. 3 prior vehicles wre Hondas and of course I was very happy with their products. I will keep posting my outcome with this car, hoping to be able to say something good about Gen Motors products.
#603 of 810 Re: Saturn trans problem [moundhouse]
Feb 11, 2013 (12:21 pm)
Glad you'll be keeping us posted, moundhouse! Let us know if we can check into anything further for you in the meantime - we can be reached via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#604 of 810 Re: saturn outlook traction control message [outlook2008]
Feb 11, 2013 (12:43 pm)
How did your situation finally turn out and what all ened up needing to be fixed on your Outlook?