Last post on Dec 04, 2013 at 7:31 PM
You are in the Saturn Outlook
What is this discussion about?
Saturn Outlook, Transmission, SUV
#568 of 811 Re: 2007 Saturn outlook 2x transmission failure [gmcustsvc]
Jan 16, 2013 (8:41 pm)
Took 8 days to tell me still do not have answer. I repaired on my own. I use my car for work, drive 1200 miles a week. I loss more money waiting on decision. I told my customer service rep what I had to do, she informed me that GM wold no longer help since I did not repair at gm dealer. You have loss a customer, who owned 4 gm vehicles, and I will be going back to Toyota. My local Toyota dealer offers lifetime drivetrain warranty. I won't have to deal with this again. Your delay tactics worked, you frustrated me into my own decision. My sons will not buy GM now as well. Your tier service decision making is a joke. Someone in charge needs to make a decision, not make your customers stew! The whole process has left me disgusted. I purchased 4 GM cars within last 10 years, over $120,000 in purchases, and you loss me over a $4000 RETAIL repair. Probably a $2000 cost. I would have shared some of that if it was ever offered. Good luck to GM, I don't know if you'll make it treating consumers like you did me. I have filed complaint with NHTSB as well. Your transmissions should be recalled!
#569 of 811 Re: 08 transmission problem [donmcc]
Jan 17, 2013 (7:11 am)
Keep us posted on whether or not you wanted to work with the dealership on this, donmcc. We're available to follow up on any appointments if you want - email us at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#570 of 811 Re: 2007 Outlook Tranny issues [johnson683]
Jan 17, 2013 (7:16 am)
Thank you for taking the time to post your experience, johnson683! Wishing you many happy miles ahead, and if you should ever like for us to contact Craig Smith Auto Group to say thanks, contact us at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN, and the story so we know what we're saying thanks for).
Sarah, GM Customer Service
#571 of 811 Re: 08 transmission problem [gmcustsvc]
Jan 23, 2013 (8:38 am)
Thank you Sarah. I am going to work with the dealership and have made arrangements to drop off my vehicle this afternoon to Priority Chevrolet in Chesapeake, VA. I will email you the details as you requested.
#572 of 811 Re: Help all Outlook owners [outlookdriver]
Jan 23, 2013 (10:36 am)
I called and filed out a form, I did my part to help get this recalled. Even the garage I had mine fixed at said they have been seeing more and more of these.
#573 of 811 Re: 2007 Outlook Tranny issues [johnson683]
Jan 23, 2013 (2:52 pm)
Our 07 transmission went out in July 2012. Ours too was only two months past the 5 yr warranty. I called GM and they confirmed my car was out of warranty and made no offer to look it and maybe pay some of the cost. I had to foot the whole bill to the tune of $3700. GM still sucks in my book and just bought a new car recently and it wasnt a GM
#574 of 811 Re: 2007 Outlook Transmission trouble [tierney60]
Jan 23, 2013 (2:57 pm)
#575 of 811 2008 Saturn Outlook - possible transmission issue
Jan 28, 2013 (3:06 pm)
We are experiencing problems with our 2008 Outlook that we purchased in August'12. The vehicle has 47k on it. Having had Ford cars primarily in the past that we never had any troubles with I was surprised when the engine light came on Friday afternoon literally in my driveway. No warnings of any kind prior that nothing. So there it sat, because shifting it into reverse or drive got you nothing. So this morning I contacted GM and received a claim number, followed by a phone call to a towing company and then to the local GMC dealership to let them know it's on the way. I'm awaiting diagnostics test and the like, so I will post again when I here from Ed Bozart Chevy.
#577 of 811 Surprise - you need a new transmission
Jan 29, 2013 (12:13 pm)
Received a call yesterday late afternoon with the news that we needed a new transmission. Ed Bozart hadn't completed the estimate yet at the time (never a good sign) and they would call with the cost. I missed the called later in the evening - I'd had enough & talking about this issue was making me madder by the minute.
How can you claim to do such rigorous testing on your vehicles and then have a transmission go out OVERNIGHT 47K without any warning whatsoever. Lucky for GM that the transmission failed when it did - in my driveway, because 5 minutes prior to that I would have been on a major highway & I shutter to think of the possiblities.
Anyway, this morning I returned the call the the dealership and was informed that the cost would be $3,822 but they were offering a 10% discount and I could get a $200 Visa rebate from GM - like I'd won a prize or something. I will be checking around today with transmission shops, etc. for better pricing.
A call to a friend of mine at Channel 9 here in Denver for an investigate report might also be in order. It would seem to me that GM has a problem with their transmissions just based on the many posts here - perhaps a recall is in order - right??
Let me end by saying my husband wasn't thrilled about getting this car since he has always been a Ford guy. We currently have 3 Ford vehicles that have required only normal maintenance oil changes & the like, new tires, etc. & have definitely never had to replace a transmission on a vehicle. My husband currently has 120k on an 2005 - F150, my daughter's 95 Mustang has 86K & I had 169K on my 99 Expedition (that was broadsided & totaled this summer, forcing me to purchase another car). I was the one who said let's give a GMC car a try, it's American made too. So much for that - Shame on me. This is so wrong to have to replace this transmission at this point & pay for it entirely to boot!! I'm a pretty easy going person but right now my dander is up!