Last post on Dec 04, 2013 at 7:31 PM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#567 of 811 Re: 2007 Outlook Tranny issues [gmcustsvc]
Jan 16, 2013 (1:47 pm)
I just wanted to add a positive experience to this post.
On 01/04/2013 my 2007 Saturn Outlook XE AWD had the 3-5-R wave plate failure while cruising the highway. Truck was 2 months past the warranty with 77200 miles. I called Saturn to see if there was any possibility of having this fixed by GM even though the warranty was out. The Saturn rep instructed me to have the truck diagnosed at a GM dealership of my choice, and they would decide if they could help covering the cost.
I chose to take my Saturn to Craig Smith Auto Group in Galion Ohio. They diagnosed the problem and confirmed that it was the 3-5-R wave plate.
The service rep and manager said that they would need to talk to the district rep to see what could be done. I have to say that I was not all that optimistic.
After a short while the service manager called back to say that GM was willing to help, they offered to remove and rebuild the transmission for only a $200 deductible. I couldn't believe it.
I agreed to have them fix it, and just got it back today.
Total cost of just over $300 after deductible, diagnostic fee, and taxes.
Truck now shifts as it did before the failure and I couldn't be happier!
I have always owned GM products and this whole experience has confirmed the reason why.
A big thanks GM, and an especially big thanks to Craig Smith Auto Group!
#568 of 811 Re: 2007 Saturn outlook 2x transmission failure [gmcustsvc]
Jan 16, 2013 (8:41 pm)
Took 8 days to tell me still do not have answer. I repaired on my own. I use my car for work, drive 1200 miles a week. I loss more money waiting on decision. I told my customer service rep what I had to do, she informed me that GM wold no longer help since I did not repair at gm dealer. You have loss a customer, who owned 4 gm vehicles, and I will be going back to Toyota. My local Toyota dealer offers lifetime drivetrain warranty. I won't have to deal with this again. Your delay tactics worked, you frustrated me into my own decision. My sons will not buy GM now as well. Your tier service decision making is a joke. Someone in charge needs to make a decision, not make your customers stew! The whole process has left me disgusted. I purchased 4 GM cars within last 10 years, over $120,000 in purchases, and you loss me over a $4000 RETAIL repair. Probably a $2000 cost. I would have shared some of that if it was ever offered. Good luck to GM, I don't know if you'll make it treating consumers like you did me. I have filed complaint with NHTSB as well. Your transmissions should be recalled!
#569 of 811 Re: 08 transmission problem [donmcc]
Jan 17, 2013 (7:11 am)
Keep us posted on whether or not you wanted to work with the dealership on this, donmcc. We're available to follow up on any appointments if you want - email us at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#570 of 811 Re: 2007 Outlook Tranny issues [johnson683]
Jan 17, 2013 (7:16 am)
Thank you for taking the time to post your experience, johnson683! Wishing you many happy miles ahead, and if you should ever like for us to contact Craig Smith Auto Group to say thanks, contact us at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN, and the story so we know what we're saying thanks for).
Sarah, GM Customer Service
#571 of 811 Re: 08 transmission problem [gmcustsvc]
Jan 23, 2013 (8:38 am)
Thank you Sarah. I am going to work with the dealership and have made arrangements to drop off my vehicle this afternoon to Priority Chevrolet in Chesapeake, VA. I will email you the details as you requested.
#572 of 811 Re: Help all Outlook owners [outlookdriver]
Jan 23, 2013 (10:36 am)
I called and filed out a form, I did my part to help get this recalled. Even the garage I had mine fixed at said they have been seeing more and more of these.
#573 of 811 Re: 2007 Outlook Tranny issues [johnson683]
Jan 23, 2013 (2:52 pm)
Our 07 transmission went out in July 2012. Ours too was only two months past the 5 yr warranty. I called GM and they confirmed my car was out of warranty and made no offer to look it and maybe pay some of the cost. I had to foot the whole bill to the tune of $3700. GM still sucks in my book and just bought a new car recently and it wasnt a GM
#574 of 811 Re: 2007 Outlook Transmission trouble [tierney60]
Jan 23, 2013 (2:57 pm)
#575 of 811 2008 Saturn Outlook - possible transmission issue
Jan 28, 2013 (3:06 pm)
We are experiencing problems with our 2008 Outlook that we purchased in August'12. The vehicle has 47k on it. Having had Ford cars primarily in the past that we never had any troubles with I was surprised when the engine light came on Friday afternoon literally in my driveway. No warnings of any kind prior that nothing. So there it sat, because shifting it into reverse or drive got you nothing. So this morning I contacted GM and received a claim number, followed by a phone call to a towing company and then to the local GMC dealership to let them know it's on the way. I'm awaiting diagnostics test and the like, so I will post again when I here from Ed Bozart Chevy.