Last post on Dec 04, 2013 at 7:31 PM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#536 of 811 2007 Saturn Outlook
Jan 04, 2013 (7:42 pm)
I bought a 2007 Outlook last February, I absolutely love the vehicle. That said I have had nothing but problems with it. Since February we have had to put all new rotors and brakes (wear and tear I know but shouldn't have to do all of them). We have had to have the passenger seat replaced cause the air bag sensor wasn't working, the heat doesn't work right, sometime the air wont work, won't blow in the back sometimes. Oh and I am sure much to your surprise the transmission left me stuck 1 hour from home, thank god I didn't have my 2 year old cause it was about 15 degrees outside. I am so frustrated with this vehicle. Mine is doing the same as I have read on the forums, about 40 mph it runs about 4-5,000 rpms and won't shift. Today it felt like it fell out of gear revved up really high and then shifted. I don't even know what to do I don't have 3500 to put in it, still owe 16,000 on it cause I have owned it less then a year and like everyone else I am about 5-6 months outside of my 5 year warranty on the vehicle. This is crazy if this is a known issue why has it not been recalled?
#537 of 811 Re: 2007 Saturn Outlook [hagenb]
Jan 04, 2013 (7:50 pm)
It hasn't been recalled since they don't make the Outlook anymore. That and they got your money. I have been round and round with GM to no avail . I even offered to pay half and they declined
#538 of 811 Re: 2008 SATURN OUTLOOK TRANS FAILURE [chico53968]
Jan 05, 2013 (8:55 pm)
This is my story exactly with my 2008 outlook. In the course of 3 months I had to replace the water pump, power steering pump and the fuel pump. They covered the water pump, but the other two cost me $1500. A year later I had to have the entire ac system replaced (they quoted $2000 because it is "so difficult to do in the Outlook"...they did not think of that when they built the car. When I was at the dealership and I said that the Outlook is a poor quality product if all of these things go wrong in a car that was only 3 years old. I was told (this is a quote) "it must have been build on a Friday", are you kidding me, the robots know to do a bad job on Fridays, they are smart. I will never buy another GM product (and this was my 5th Saturn...I am a loyal customer...or should I say I was).
#539 of 811 GM Crappy Service
Jan 05, 2013 (9:23 pm)
That's why they had to be bailed out lol
#540 of 811 Re: 2008 SATURN OUTLOOK TRANS FAILURE [kevans23]
Jan 06, 2013 (4:18 am)
I purchased my 2007 Outlook new in August of 2007. It currently has a little over 55,000 miles on it and I just had to have the water pump replaced (warranty out 4 months ago) costing me $467.00 at the dealership. I don't drive the vehicle much as it's my wife's vehicle. On the way back from the dealership I noticed a vibration in the steering only after the vehicle shifts into overdrive. Has anyone experienced this problem? Hopefully, I don't a major transmission issue but I have had the same shifting problems mentioned by numerous folks in the previous posts. I too was told that there was nothing that could be done for the shifting issue so I've lived with it. I really like the vehicle but it appears that I'm just BEGINNING to experience some of the known common problems with this vehicle. It's really sad that after paying over $33,000 for this American Made vehicle that one can't get over 55,000 miles out of it before having to start dumping more money into it. I'm going to have the dealer look at again tomorrow and if they tell me that it's going to be a costly transmission repair or replacement the Outlook is gone and it will be the absolute last GM product that will ever be in my driveway.
#541 of 811 Help all Outlook owners
Jan 06, 2013 (5:25 am)
Yep, you have the "Over-warrantee Bug". That is how our Outlook transmission behaved a few months before major melt down. We were told that we would have to have it flushed on the next visit and perhaps get the computer checked. Turned out to be a bad 3,5,R wave plate that broke up and fouled-up the rest of the transmission. Be sure to take it to a qualified dealership otherwise you will not get reimbursed when it is recalled.
I have been in contact with the NHTSA to be sure that they recognise that the problem is more widesread than just the Outlook, that it also occurs in the Acadia, Traverse, Enclave, and many other GM vehicles. This transmission was a design collaboration between Ford and GM, but the independently manufactured Ford version has not experienced the wave plate disintergration issues.
Please file a complaint with the NHTSA to help facilitate a recall for all of us.
There are three methods you can use to contact the NHTSA if you suspect a safety-related defect in your vehicle. You can take any (or all) of the following actions:
Call the U.S. Department of Transportation's Vehicle Safety Hotline: (888) 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
#542 of 811 Re: Help all Outlook owners [outlookdriver]
Jan 06, 2013 (6:59 am)
I already filed a complaint against GM and the Outlook
#543 of 811 Re: 2007 Saturn Outlook [hagenb]
Jan 07, 2013 (8:45 am)
Have you made any progress on this since your last post? I realize it's been a few days and wanted to check in to see if you had a plan of attack or not. While I can't provide any technical insights, we're available to check for recalls or work with you through the process of getting this looked at by a dealership.
Sarah, GM Customer Service
#544 of 811 Re: 2007 Saturn Outlook [gmcustsvc]
Jan 07, 2013 (8:58 am)
We are still in limbo with this. From everything I am reading it looks like this is a major problem that something needs to be done about and I will do my part to get this recalled however what do you do in the mean time? I am way upside down in this vehicle because it is loosing a crazy amount of value and it appears the chance of this happening again are pretty good, not good for the owners great for GM. My biggest question is if I take it to an individual shop to have it repaired and they recall it 6 months from now can we still get reimbursed or does it have to be done by a GM dealer? We all know the dealerships are going to tattoo us with a hefty price tag.
#545 of 811 Re: 2008 SATURN OUTLOOK TRANS FAILURE [kevans23]
Jan 07, 2013 (10:46 am)
Is the situation with the AC system current or has this already been resolved? do you have any current concerns on your Saturn?
Sarah, GM Customer Service