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Transmission Problems Saturn Outlook

53 messages,  Last post on Aug 19, 2009 at 6:29 AM

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#51 of 53 Re: please help - sending forms to BBB tomorrow [mkos1] by mruffini Aug 17, 2009 (7:28 am)
Replying to: mkos1 (Aug 16, 2009 9:55 am) You could always try to call the corporate office of Saturn and open a case file on the problems.   Saturn Customer Relations Center (for Saturn owners): 1-800-553-6000   Depending on the severity of the problems and how persistent you are, they may do something for you. I have to warn you though, it's a very frustrating process. They will open a case, refer it to a "regional manager" who will call you to discuss it. After you tell them you want a re-purchase, they will call the dealer who services the vehicle to confirm the issues, and then they will escalate it to someone else (they won't give a name, title, or phone number for this person--I suspect that they just put the case on hold for 24 hours and then call you back and tell you no). After 24 hours, they call you back and tell you that they will offer you an extended warrantee on the car, but nothing else. We were persistent and got them to cut a check for 1 month's worth of payments (since that is how many working days the car has been in the shop for the same problem). Our problems escalated after 15k miles and over 1 year, so the local lemon laws didn't apply....best of luck... Replies to this message: myshakti (Aug 17, 2009 4:03 pm)
#52 of 53 Re: please help - sending forms to BBB tomorrow [mruffini] by myshakti Aug 17, 2009 (4:03 pm)
Replying to: mruffini (Aug 17, 2009 7:28 am) Hi,   I am usually persistent but I do not have any more energy to put into this issue. I just hope that others have better luck. My biggest concern is that someday it will shift incorrectly therefore causing an accident and/or harm. I used to have faith in GM/Saturn vehicles.   Peace,   Tracy
#53 of 53 Update and Thank you by mkos1 Aug 19, 2009 (6:29 am)
I just wanted to thank all of you for your advice! I did contact Corporate Saturn initially and they did exactly as you said (extended warranty-we said no, then car payment-we said no). So yes, we are now onto the BBB... I struggled with whether or not to ask for repurchase or replacement. Final decision was to choose repurchase because the brakes are now crunching I will let you know what happens.... hopefully I will have the strength to see this through... The car is now at service, working on brakes, A/C and checking to see if they installed that program upgrade for the hesitation problem.....

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