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Transmission Problems Saturn Outlook

53 messages,  Last post on Aug 19, 2009 at 6:29 AM

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#48 of 53 Re: TIMING CHAIN PROBLEM for SATURN OUTLOOK under 25000 miles [mruffini] by LASHAWN Aug 07, 2009 (12:04 pm)
Replying to: mruffini (Aug 07, 2009 5:24 am) That may be, but are their any relating to a timing chain.
#49 of 53 please help - sending forms to BBB tomorrow by mkos1 Aug 16, 2009 (9:55 am)
as i was getting ready to send in my paperwork for my bbb auto line claim, i thought i'd check to see the prices of the 09 outlooks to determine if i wanted to request a replacement vehicle or repurchase for my 2008 outlook, somehow i wound up on this website and was shocked that so many people have been experiencing the same shifting problems i've been... although i've also experienced warning lights for service stabilitrac, service traction control and engine service... it's been in for repairs for these three things five times - the whole time i complained about the shifting but was told that it was the "nature of the beast" and have been living with it... as i am sending out my forms tomorrow can someone who has had success with a repurchase or replacement please advise me... should i include a copy of all the blogs?? what should i include besides what they ask me (which is sales agreement,vehicle reistration and work orders) thank you! Replies to this message: myshakti (Aug 16, 2009 12:13 pm) mruffini (Aug 17, 2009 7:28 am) myshakti (Aug 17, 2009 4:03 pm)
#50 of 53 Re: please help - sending forms to BBB tomorrow [mkos1] by myshakti Aug 16, 2009 (12:13 pm)
Replying to: mkos1 (Aug 16, 2009 9:55 am) Hi,   I was unsuccessful with my BBB claim. Reasons ...since the vehicle was not out of service for more than so many days and I kept driving it with the problem (what was I supposed to do?), that I didn't take it in enough times (only to hear, "There is nothing wrong with the vehicle, it is just how it runs in order to get the gas mileage GM claims it should get.) to fall under the lemon law and had gone over the number of miles allotted for a buy-back. I think I had 18,000 by the time I went before the BBB. It also didn't help that the BBB "judge" when test driving took us on a tour of the Oakland Hills where he used to live and not on roads where the issue is more prevelant. In the midst of this issue I did have a technician who rode with me and then drove my vehicle and said that there was definetly a problem but then was not allowed to talke to me about it anymore or give me documentation. As far as taking copies of this blog. I did do that only to be told that I could of created this information myself and there was no way to verify the "truth" of everyone if it were a real blog. I am now stuck with a vehicle that has dropped so much in worth that I cannot get a good deal on a trade-in or private party sell. I am not sure if you have blue-booked yours and seen the dramatic drop in worth but it is significant. I thought I was doing a good thing by buying a Saturn/GM vehicle but regret my decision to this day. I hope you have better luck.
#51 of 53 Re: please help - sending forms to BBB tomorrow [mkos1] by mruffini Aug 17, 2009 (7:28 am)
Replying to: mkos1 (Aug 16, 2009 9:55 am) You could always try to call the corporate office of Saturn and open a case file on the problems.   Saturn Customer Relations Center (for Saturn owners): 1-800-553-6000   Depending on the severity of the problems and how persistent you are, they may do something for you. I have to warn you though, it's a very frustrating process. They will open a case, refer it to a "regional manager" who will call you to discuss it. After you tell them you want a re-purchase, they will call the dealer who services the vehicle to confirm the issues, and then they will escalate it to someone else (they won't give a name, title, or phone number for this person--I suspect that they just put the case on hold for 24 hours and then call you back and tell you no). After 24 hours, they call you back and tell you that they will offer you an extended warrantee on the car, but nothing else. We were persistent and got them to cut a check for 1 month's worth of payments (since that is how many working days the car has been in the shop for the same problem). Our problems escalated after 15k miles and over 1 year, so the local lemon laws didn't apply....best of luck... Replies to this message: myshakti (Aug 17, 2009 4:03 pm)
#52 of 53 Re: please help - sending forms to BBB tomorrow [mruffini] by myshakti Aug 17, 2009 (4:03 pm)
Replying to: mruffini (Aug 17, 2009 7:28 am) Hi,   I am usually persistent but I do not have any more energy to put into this issue. I just hope that others have better luck. My biggest concern is that someday it will shift incorrectly therefore causing an accident and/or harm. I used to have faith in GM/Saturn vehicles.   Peace,   Tracy
#53 of 53 Update and Thank you by mkos1 Aug 19, 2009 (6:29 am)
I just wanted to thank all of you for your advice! I did contact Corporate Saturn initially and they did exactly as you said (extended warranty-we said no, then car payment-we said no). So yes, we are now onto the BBB... I struggled with whether or not to ask for repurchase or replacement. Final decision was to choose repurchase because the brakes are now crunching I will let you know what happens.... hopefully I will have the strength to see this through... The car is now at service, working on brakes, A/C and checking to see if they installed that program upgrade for the hesitation problem.....

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