Last post on Dec 07, 2013 at 6:57 PM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#452 of 817 Re: Saturn Transmission failure - Detroit [gmcustsvcsarah]
Oct 24, 2012 (5:31 pm)
I recently found this:
I just found a bulletin on this issue that sounds exactly like your problem, the trans issue is related to an internal clutch wave plate that breaks. The repair is to take the trans out and apart for repair.
While I realize that this is not good news, it at least verifies that the issue is not computer related so you at least know what you are paying for is indeed necessary.
here is the bulletin info...
Bulletin No.: 09-07-30-012A
Date: January 12, 2010
Subject: No Reverse, 3rd or 5th, Check Engine Light Illuminated, DTC P0776 (Replace 3-5 Reverse Clutch Plate (Waved)
2008-2009 Buick Enclave
2008-2009 Chevrolet Equinox, Malibu
2009 Chevrolet Traverse
2007-2009 GMC Acadia
2007-2009 Pontiac G6
2008-2009 Pontiac Torrent
2007-2009 Saturn AURA, OUTLOOK
2008-2009 Saturn VUE
All Equipped with 6T70/75 6-Speed Automatic Transmission (RPOs MH2, MH4, MH6 or MY9)
This bulletin is being revised to update the information. Please discard Corporate Bulletin Number 09-07-30-012 (Section 07 - Transmission/Transaxle).
Some customers may comment about an SES light and/or no reverse and may also comment on a slip / flare or harsh shifts in drive range 3rd and/or 5th gear. Upon investigation, the technician may find DTC P0776 (Clutch Pressure Control (PC) Solenoid 2 - Stuck Off) set. Any one of the following codes may set independent of each other as a result of this wave plate breaking: P0777, P2723, P0717, P0716, P2715, P2714.
This condition may be caused by a broken 35R clutch wave plate allowing the apply piston to over-stroke, causing the piston to leak and causing loss of apply. This normally will not occur before approximately 32,000 km (20,000 mi). Debris generated by the condition can affect the operation of the speed sensors and other clutches.
It is recommended that a new plate be installed any time the transmission is disassembled for any reason.
The Control Solenoid (w/body and TCM) Valve Assembly should not be washed in a parts cleaner.
Read more: 60 mph, engine reved momentarily then dropped..slowed..20 mph - JustAnswer http://www.justanswer.com/saturn/4d6be-60-mph-engine-reved-momentarily-dropped-s- lowed-20-mph.html#ixzz2AGnWfWbV
#453 of 817 Timing Chain/ Cam Shafts
Oct 29, 2012 (10:22 am)
I have an 07 outlook that I love. The bad thing is, we have had nothing but issues with this car. I have 103,000 miles on it so obviously my warrenty is up. I got a letter about 6 months ago saying there is an issue with the timing chain and because of how many people were affected by this they were extending the warrenty to 120,000. Well starting about 5 days ago I have started to have issues with my car. It is sputtering when I drive, the check engine light is on, it is leaking oil, and keeps spurting out white smoke from my exhaust. When I googled what the signs of a timing chain going I got all these same issues are signs. I had it in a GM garage today and of course they say the computer is giving them codes that do not state it's the timing chain. They are saying the issue the computer is telling them is related to my cam shafts but to know for sure they have to take apart my engine. This is about a 6 hour job. So labor on 6 hours just to find out what the issue is??? Seriously? And of course the cam shaft is not related to the letter I received and the great part of it all is that my warrenty is up seeing I am at 103,000 miles!! I also have a loan on this vehicle and with it the way it is and seeing outlooks are no longer even made, I can't get even to pay the loan off to even look into buying a new car. I am screwed all the way around!!!! The service manager told me he will call GM to find out if they will work out some type of deal with me but honestly, he doesn't think they will. I will NEVER buy a GM vehicle again and I have told all my friends and family not to either.
#454 of 817 Re: Timing Chain/ Cam Shafts [hlcole1]
Oct 30, 2012 (7:28 am)
If you wanted for us to into the progress on this for you, please email us your name, contact information, and the last 8 digits of your VIN, as well as a brief summary of the situation, to socialmediagm.com
Sarah, GM Customer Service
Oct 31, 2012 (1:08 pm)
Just bought a retooled transmission from a local Chevy dealership; my 2008 Saturn was only out of warrenty by 5000 miles. Tried to get in touch with someone who might be able to give me at least some kind of rebate on this expensive repair. Left messages at GM but have received no call backs. I would hope since this is only 4 years old i might receive help with expenses. I have been extremely careful with this car and had it serviced as advised. Is there anything I can do?
#456 of 817 Re: TRANSMISSION [challenger7]
Oct 31, 2012 (2:23 pm)
I have a 07 Saturn Outlook that had 87000 miles when the transmission failed. It was 2 mo past the 5 yr part of the warranty. Paid $3700 to get it fixed. GM wouldnt do anything for me. Thats their way of doing business. To forget the customer once they sell you a car. Good luck.
#457 of 817 Re: TRANSMISSION [challenger7]
Oct 31, 2012 (8:20 pm)
My transmission went at 83,000 miles and my car wasn't even 4 years old and was also 5 mo out of warranty!!! They did nothing for me as well! The water pump was going to when they got in there to replace the transmission! Pretty sad they don't back their product and a car shouldn't need those kind of repairs before its even paid for! I'm ready to dump it. Ill never buy GM again!!
#458 of 817 Re: TRANSMISSION [challenger7]
Nov 01, 2012 (5:38 am)
Good morning challenger7,
We're sorry that you're having a difficult time getting in touch with us; if you would please send us either your Service Request number (71-***********) or the last 8 digits of your VIN via email at socialmediagm.com, we can check into what's happening on our end. If you would also please send us your phone number and provide the best time to call, we can pass this on to your agent.
GM Customer Service
#459 of 817 Re: TRANSMISSION [chico53968]
Nov 01, 2012 (2:56 pm)
Our Outlook had the water pump, brake booster, master cyl,plugs and transmission replaced before 87000. Our warranty was 2 months past the 5yrs and GM did nothing for us either. We bought a new car recently and you know it wasnt a GM product. Never again
#460 of 817 Re: Timing Chain/ Cam Shafts [gmcustsvc]
Nov 01, 2012 (5:38 pm)
Hi Sarah. Below is the email I just sent to the email address you gave. I obmitted my contact information in this reply but it is in the email I sent. Please let me know what you find and if you need any further information from me.
I have an 07 Saturn Outlook that I have owned for 4 years. It currently has 103,800 miles on it. I have had it in the shop for several warranty and recall issues. I also received a letter about 6 months ago from GM regarding issues with 07 outlook's timing chains and because of these issues, GM has extended my warranty to 120,000 on the timing chain.
Ever since I had this car we have experienced poor acceleration (along with many other issues). We had it in to the Portsmouth NH Saturn dealership a few times for this issue and they said there was nothing they could find. About a year and a half ago it seemed to have been getting worse so we had Midway Buick/GM in Somersworth NH look at the acceleration issue when they were performing a recall issue (yet another recall on this vehicle). They also said they could not find anything wrong with the acceleration.
About a week ago, I was driving on the highway and my car started sputtering, almost like I had a flat tire. I pulled over to find the tires were fine and when I started again, the sputtering stopped, however, my car seemed to have been driving very rough. It also seems to be having a lot of white exhaust smoke coming out and my check engine light came on. Seeing I had the letter regarding the timing chain, I googled signs of the timing chain going and I read all the same signs I was experiencing were related to the timing chain.
I made an appointment this Monday and took it to Hilltop Chevrolet in Somersworth NH. They put it on the computer and said it is showing codes related to my Camshafts and NOT my timing chain. However, they said to know for sure they would have to perform about 5-6 hours worth of labor removing the engine just to find out what was wrong with it.
I asked the manager to call GM to see if this would be covered under the timing chain warranty letter I received and he said the two are not related but he would call GM to see if there is anything they would do. The manager called me today to tell me that he spoke to GM and was told they would help but they are not sure exactly how much they will pay because they need to find out how much the repairs will cost first. So basically I have to pay $600 in labor just to find out what's wrong with it and to find what amount GM will cover. And to replace the Camshafts I've been told means the cylinder heads have to be replaced wich is almost a $5000 job!!! But needless to say I have no choice to have them do the 6 hour labor job to diagnose the issue.
I am very frustrated at the fact that I have had almost everything imaginable replaced in this vehicle and 4 years later I am still having issues. I also googled the signs of the Camshafts going and to my surprise the biggest sign is poor acceleration! In my mind, this is an issue that has been ongoing since I bought the vehicle and no one was able to diagnose it but now I am paying the price. I feel because of the timing chain letter I have,the fact that I have taken this vehicle in three times before for acceleration issues, I am only 3800 over my warranty, and more importantly the fact that I have a vehicle that isn't even in production any longer, GM should fix these issue for free.
I have been very patient up until now with all the issues I've had with this vehicle. I don't feel asking GM to warranty an issue that never should have happened in the first place is too much to ask. Can you please let me know what you find out and if you need anymore information on my vehicle, please let me know.
#461 of 817 Re: Timing Chain/ Cam Shafts [hlcole1]
Nov 02, 2012 (6:16 am)
You should be hearing back from one of my co-workers via email; if you don't please let me know and we'll make sure that it came through for you.
GM Customer Service