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Saturn Outlook Transmission Problems

689 messages,  Last post on May 16, 2013 at 11:39 AM

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What is this discussion about? Saturn Outlook, Transmission, SUV

    

Messages Page 41 of 69

#400 of 689 Re: 2007 Saturn outlook transmission problems [eeej123] by gmcustsvcsarah

Sep 20, 2012 (5:31 am)

Replying to: eeej123 (Sep 19, 2012 4:12 pm)
Good morning eeej123,
We're sorry that the updates done by the first dealer did not resolve the transmission concerns you're having with your Outlook. If you would like for us to look into this further with you and your dealership(s), please send us an email with more information at socialmediagm.co (include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealerships).
Sarah, GM Customer Service

#401 of 689 Re: 2007 Saturn outlook transmission problems [gmcustsvcsarah] by chico53969

Sep 20, 2012 (3:30 pm)

Replying to: gmcustsvcsarah (Sep 20, 2012 5:31 am)
Hello-
I am having transmission issues as well. I took my car back to the dealer I bought it from which is now owned by Acura cause I trust them more than the GM dealer next door. I took my car in for transmission to GM in July and they supposedly did a diagnostic and only found a gasket leak...of course out of warranty by 4 mo. Then Monday I start feeling the transmission slip so I take it back to where I bought it and they can't get any codes off it so they refer me back to GM dealer I don't trust in case its a software issue. So then I leave and plan to return the next day to get robbed of another diagnostic fee from the GM dealer and the I break down in the middle of an intersection! So I have it towed back to where I bought it cause the transmission won't move or go into gear. Of course its out of warranty now as of March and has only 83,000 miles.....I can't believe these cars transmissions don't last for what you pay for them I have a year left to pay on this thing and now I'm dumping money into before it's even paid off. I am so disappointed in this product and the fact that obviously GM knows they have these issues with these transmissions yet they let the consumer pay out their pockets for a faulty transmission. I won't be buying GM again and that's all I've ever owned. They should back their products!!! It's out of warranty so what is the point taking it to a GM dealer especially if they are just gonna charge you for something that wasn't gonna last to begin with!

#402 of 689 Re: 2007 Saturn outlook transmission problems [chico53969] by gmcustsvcsarah

Sep 21, 2012 (7:04 am)

Replying to: chico53969 (Sep 20, 2012 3:30 pm)
Good morning chico53969,
We're sorry that you've encountered these transmission concerns with your Outlook this year; did you have the gasket work performed in July? Are you planning on working with your dealership or are you seeking alternative solutions at this time for your current transmission concerns? If you want for us to look into this further, please email us more details at socialmediagm.com, including your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
 
Sarah, GM Customer Service

#403 of 689 Re: 2007 Saturn outlook transmission problems [chico53969] by frs929

Sep 21, 2012 (7:23 am)

Replying to: chico53969 (Sep 20, 2012 3:30 pm)
Good luck with your problem Chico 53969.GM doesnt back anything out of warranty. I had a Saturn Outlook 07 that had the transmission replaced at 87000 miles and two months out of the 5 yr warranty. They were not interested in doing anything for me Eventhough it's a known problem

#404 of 689 Re: loss of power/chugging problems here too [gmcustsvcsarah] by timkandy

Sep 22, 2012 (10:02 am)

Replying to: gmcustsvcsarah (Aug 09, 2012 11:23 am)
Sarah I am having the same problem with my 09 Outlook, I have had it in for service 4 times now and it still is having this problem. Last year when we had the issue and the dealership didn't seem to be able to fix it GM stepped in and it finally was taken care of but here we are one year later and we are experiencing the same problem. The dealership found a service bulletin and fixed that issue but within 1 week the issue was back. I took the car in they hooked up the computer but it would not throw a code but you could feel the chugging/slipping/hesitation.
Can GM step in again and set up a case so that this issue can be resolved? I am on the edge of just getting rid of this vehicle since this issue cannot be resolved once and for all.
Thank you.

#405 of 689 Re: loss of power/chugging problems here too [timkandy] by gmcustsvcsarah

Sep 24, 2012 (7:24 am)

Replying to: timkandy (Sep 22, 2012 10:02 am)
Good morning timkandy,
 
We'd be happy to set up a Service Request for you to check into what's been going on with your Outlook; please email us more details at socialmediagm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and approximate mileage, and the name of your dealership).
 
Sarah, GM Customer Service

#406 of 689 Re: loss of power/chugging problems here too [gmcustsvcsarah] by timkandy

Sep 25, 2012 (7:20 am)

Replying to: gmcustsvcsarah (Sep 24, 2012 7:24 am)
Thanks Sarah. The Dealer called yesterday they had a round table discussion with their mechanics and finally called in one of their diesel mechanics and now believes it to be the "intake coil" . They will be replacing it to the tune of over $400.00. On 3/23/2011 they believed it to be the "ignition coil" and replaced that to the tune of $357.00. I am worried about what it will be next. After reading other complaints of this same problem I have to agree with the other folks on this site that this is a systematic problem and should be covered by GM.

#407 of 689 Re: loss of power/chugging problems here too [timkandy] by gmcustsvcsarah

Sep 25, 2012 (9:56 am)

Replying to: timkandy (Sep 25, 2012 7:20 am)
Thank you for the update, timkandy. We appreciate your patience in giving us a chance to continue looking into this for you and look forward to hearing from you via email (again, that's socialmediagm.com).
 
All the best,
Sarah
GM Customer Service

#408 of 689 Re: loss of power/chugging problems here too [gmcustsvcsarah] by timkandy

Sep 25, 2012 (10:06 am)

Replying to: gmcustsvcsarah (Sep 25, 2012 9:56 am)
Hi Sarah, I sent am email to you on the morning of the 22nd. I will send further updates there.
Thank you.

#409 of 689 gmcustplatt73 by gmcustplatt73

Sep 26, 2012 (5:42 pm)

I Just had my transmission rebuilt on9/21-24, I picked it up on the 24th. they said a clip in the transmission had broke. I have the half of the clip that broke. I have a Saturn Outlook 07 with 61000 miles. I paid $3000.00 to have it rebuilt. Now i don't know if I should keep it or
 get rid of it. I'm going to call GM & complain.
 
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Messages Page 41 of 69

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