Last post on May 16, 2013 at 11:39 AM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#387 of 689 Transmission Troubles
Sep 04, 2012 (8:00 am)
We have only owned our 2007 Saturn Outlook since Jan 2012. After reading all this I am thinking maybe we chose wrong vehicle. We love the size and feel of the Outlook, replaced our 1996 Suburban with 285,000 miles. Yesterday we had transmission trouble for the first time, reverse is studderly and strange rpm race from 1st to 2nd. Called the only Saturn approved dealership in 100 miles and they said 1-2 weeks before it can even be looked at, most likely 2. What are we supposed to do for a car? They said loaner only applied once they have confirmed powertrain failure- 1-2 weeks. That is crazy. Only other real issue is that the power liftgate wont stay up after opened, but only sometimes. Other times it works perfect.
#388 of 689 Re: Transmission Trouble w/2007 Saturn Outlook [montereymama]
Sep 04, 2012 (9:42 am)
We're sorry to see that you've had some transmission difficulties with your Outlook. If you have any questions about warranty coverage or would like for us to look into this further, please email us at socialmediagm.com with your name, contact information, and the last 8 digits of your VIN.
Sarah, GM Customer Service
#389 of 689 Re: Transmission Troubles [customsys]
Sep 04, 2012 (9:46 am)
We're sorry that there is such a delay to get your Outlook in to the dealership to have it looked at for the transmission concern you're experiencing. If you would like for us to check into this situation further, please send the following information to us at socialmediagm.com:your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership.
Sarah, GM Customer Service
#390 of 689 Re: Transmission Troubles [customsys]
Sep 04, 2012 (10:32 am)
over all i would never buy a Saturn....The liftgate problem is from your liftgate arms...replace them. I had same problem. go online and order a generic one dont order GM part....
Transmission --- broken wave plate....my is in shop now...prob about 1400.00
#391 of 689 Re: Transmission Trouble w/2007 Saturn Outlook [montereymama]
Sep 04, 2012 (3:46 pm)
Sounds exactly like what happened to me. GM is QUITE familiar with this issue. Others have had a broken "wave plate", but In mine, they replaced the Transmission TCM (transmission control module). Basically, it is both the electronic and hydraulic part of your automatic transmission that controls all shifting. ie, the computer tells the TCM to shift, and it actuates a valve that changes the gears. Anyway, they knew immediatley what was wrong. I had the extended GMAC warranty so it was covered. Good luck with yours....
#392 of 689 Re: oulook [fkaras]
Sep 11, 2012 (6:10 am)
I have a outlook 2007 and all it has given me are issues. I am a value customer for New Rochelle Chevy in NY. I brought a new 2009 Malibu with 4 miles on it. no issues. Then my family size changed so I went to that very same dealer I just paid over 26,000 in car for the malibu to trade and get my outlook. Not only did i not get Half the money down in my trade, but they gave me a lemon. THIS outlook has leaked from day one. They fixed it once and now want to charge me $250 just to tell me where the pour, YES pour of water from my roof is coming from. I replaced the front head lights seven times and received three tickets because when it was replaced, it blew right out again. To NOW get a recall about the wiring!!!! then the Transmission went in the car this year, They replaced it, but NOW not even 7 mons later, it's going again!!!!!! of course I'm out a warranty because I take my Handicap child to therapy four times a week 30 mills away from my house and I put too many miles on the car. The Dvd's they installed in the vehicles broke a week from getting the vehicle. I pushed the button to turn it off and the button went straight threw and fell in the Unit. All the buttons are broke. If it wasn't made to push, why install them? I have always gotten all my work done at the dealer. All oil changes, tire rotations, tune ups, etc... I hate my vehicle. At this point I PLEA PLEASE don't get a Saturn, or GM vehicle. They don't work with you. They take your money!!!!! I'm stuck with this vehicle that they can't fix or will charge you every time they fix the same item.. LIKE MY LEAKY, NO POURING inside till I have a puddle in my car and they act like they don't know where leak is coming from. a customer that will NEVER get another car from GM again!
#393 of 689 Re: oulook [bgin2love1]
Sep 11, 2012 (6:23 am)
Get rid of it ASAP! Outlook is junk! Ours stays in the shop! I will never buy another GM product!
Sep 12, 2012 (9:05 am)
We're sorry that you have had such a negative experience with your Outlook. If we can look into this further for you, please email us the following information at socialmediagm.com: your name and Edmunds username, your phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
#395 of 689 Re: oulook [br4509]
Sep 12, 2012 (3:58 pm)
Amen we have a 2007 and the transmission recently broke. Got it fixed by AAMCO. Now GM turned down my claim because I didnt go to the dealer. It had 87000 miles so within the mileage requirement. It was two months beyond the 5 yrs. I agree with you and say dont buy GM they dont stand behind their products.
#396 of 689 Re: Another '07 Outlook Transmission Issue [outlooknogood]
Sep 12, 2012 (4:05 pm)
Our 2007 Outlook transmisson broke this last July. It had 87000 miles on it and it was two months beyond the 5 yr requirement too. I didnt take it to the dealer because it was out of warranty. As an afterthought I filed a claim with GM for the cost. The turned it down because I didnt go to a dealer. I even offered to have them only pay half. They couldnt even do that. They sure dont stand behind their products. We bought a new car recently and you can bet it wasnt a GM. They said that they are not aware that the transmisson is a problem with this model. I said how could they not know. They just dont have to do anything since they got out money already. I am out of luck on the cost. I will be sure to tell everyone I know about the bad customer service GM provides.