Last post on Dec 04, 2013 at 7:31 PM
You are in the Saturn Outlook
What is this discussion about?
Saturn Outlook, Transmission, SUV
#337 of 811 Re: 2007 Saturn Outlook Transmission Issues [gmcustsvc]
Jun 05, 2012 (5:04 am)
Christina, I spoke to Christine in Customer Service on 6/4/2012. file # is 71-1073646388 and my vin # is 5GZEV13757J157841. The GM Service person I spoke w/ in Danvers, MA Herb Chambers said I had a broken wave plate. Also said this was a known problem w/ these vehicles. Therefore, even though I am 4 days out of my warranty, they will pay for the repair. Great for me, but I am concerned this was a safety issue. If this is a known problem to GM why wouldn't they have a recall. I was on the highway w/ my children when this problem occurred. Vehicle would not come out of 1st gear. Also it sounds as if the cracked steering column I just had replaced at a cost of about $800 is another common problem these vehicles have had. Another safety concern, as this caused me to lose my power steering. Will I ever recoup that money. Where do I send my bill???
#338 of 811 Re: 2007 Saturn Outlook Transmission Issues [sharonell84]
Jun 06, 2012 (5:29 am)
Good morning sharonell84,
I see that your current agent is scheduled to contact your dealership today; I will add your post here to your case and notify your agent that you have been in touch.
All the best,
GM Customer Service
#339 of 811 2007 Saturn Outlook issues
Jun 21, 2012 (1:16 pm)
Well, bad as it may be, it's nice to know I am not the only one experiencing all these problems. My Outlook never did shift correctly, I was told that was the way they were built as well. However, just before my warranty ran out, it wouldn't shift out of first and I got stranded. The dealership fixed it. BUT, since then, it shifts horribly slow (as others have noted, hesitates, clunky shifting etc) , to the point of being dangerous . I called GM and filed a complaint, brought it to the dealer, who was upset that I went over their heads. Couldn't get through to them that the issue was shifting, they kept trying to clear the check engine light that came on after they had in the shop. I brought it in twice, same thing. No resolution and they got kind of nasty with me, saying I caused their dealership problems because I called GM. This was in the fall of 2011. The check engine light is still on, my warranty has expired, and the shifting issue, as well as the leaky roof, has gotten worse. I don't want to go to a dealer because it seems that I take it home with more issues than when I brought it in. I loved this car, but now I am afraid it's not reliable.
#340 of 811 Re: 2007 Saturn Outlook issues [ellimac]
Jun 21, 2012 (3:42 pm)
I'm sorry that you have had such a negative experience. I understand that you no longer wish to work with a dealership, and I just wanted to express my apologies. If we can ever be of assistance, please don't hesitate to contact us at socialmediagm.com
GM Customer Service
#341 of 811 Re: 2007 Saturn Outlook issues [gmcustsvcsarah]
Jun 22, 2012 (4:14 am)
while my dealership experience was negative I am more than willing to work with a dealership to correct these problems. I will say that the dealership service dept where I bought my Saturn was wonderful, unfortunately they are no longer a GM dealership. My comments concerned a dealership that I went to after Saturn went out of business. Since it is the only one near me I have to work with them.
#342 of 811 Re: 2007 Saturn Outlook issues [ellimac]
Jun 22, 2012 (5:30 am)
Im deffinately one of those people that continue to have problems with my transmission...like everyone else it really started just before warranty ran out. Took it too dealership & they cleared check engine code, after makine me pay $100 diagnostic, then said i needed another "flush". I had just had one a year earlier during normal maintenance. Called GM Customer Services & was told in order for them to even consider assisting in future that i had to not only use a GM dealer, but also had to do what they recommended...so another $300...well now 10K mile & 2 diagnostics later, my tranny sounds like its about to explode under my vehicle, but hey no lights are coming on...i wonder if they just disconnected it last time...Unfortunately like alot of people today, i cant afford to go out and get a new vehicle & this was the first brand new vehicle i ever owned & i still love it, but my experience with GM has been HORRIBLE. Oh & to shed light on why your dealer is probably mad is because apparently once a car has passed its warranty, they have to agree to "eat" some of the cost of the repair because they aren't reimbursed by GM. That i got from an actual GM Customer Service Agent...so makes since why dealer isn't being more helpful.
#343 of 811 Re: 2007 Saturn Outlook issues [ellimac]
Jun 22, 2012 (3:26 pm)
I am unsure if you have used it before, but if you visit http://www.gm.com/vehicles/dealerLocator.html you can try to locate other Saturn-friendly dealerships in your area. I hope it's helpful for you!
GM Customer Service
#344 of 811 2007 Outlook Transmission Out - 1 month out of Warranty!
Jun 24, 2012 (3:16 pm)
Same issues as others. My transmission went out this weekend, shop tells me they need to rebuild for $2800. One month out of warranty! No more GM's for me!
#345 of 811 Re: 2007 Outlook Transmission Out - 1 month out of Warranty! [brianc936]
Jun 25, 2012 (11:59 am)
Have you opened a Service Request with our Customer Assistance Center already on this issue? If we can get one started for you to look into this further with your dealership, please send us the following information at socialmediagm.com:
Your name and Edmunds username
Phone and address
The last 8 digits of your VIN and current mileage
The name of your involved dealership
GM Customer Service
#346 of 811 Re: Transmission Issues
Jun 25, 2012 (5:24 pm)
As i reviewed the previous posts from Saturn owners, I have come to a conclusion that Saturn outlook is not reliable and is at fault for this occurring problem. I have a Saturn Outlook 07, and my transmission just gave in over the weekend. The problem was, my small children were in the car with me on the freeway when the transmission broke down, fortunately we were able to stop at a safe place but as you can see, this is an extreme problem with safety issue AND lack of customer service. Apparently, my warranty just ran out last month therefore I have to replace a new transmission out of my own pocket and I just had the Saturn Outlook for two years. And the problem is, we don't have money put aside to FIX this car. The problem is Saturn has many many problems with the vehicle and they failed to follow up with the issues. I have owned the Saturn car for two years now and during the two years, I have taken the car into GM service at least 7 times. Like previous posts, our Saturn has many similar problems with others Saturn and I feel like Saturn is just about the brand and not about quality of their product. I am not pleased with how the car function. I am extremely disappointed in Saturn, as well as GM customer service. This is our first family car, as I thought it would be a safe family car that is why we purchased the car in the first place. This will be our first and last car from Saturn as well as any GM brand. I am very disappointed with our experience with Saturn.