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Saturn Outlook Transmission Problems

699 messages,  Last post on Jun 09, 2013 at 5:52 PM

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What is this discussion about? Saturn Outlook, Transmission, SUV

    

Messages Page 35 of 71

#335 of 699 Re: 2007 Saturn Outlook Transmission Issues [nojustice13] by redleg83

Jun 04, 2012 (9:42 am)

Replying to: nojustice13 (Jun 04, 2012 5:43 am)
2007 Saturn Outlook - $42000 new. Bottomline: Good looking to look at -- very, very badly engineered vehicle. Cabin water saturated several times due to missing drain hose in sunroof – dealer repaired, carpet pulled due to mold, A/C de-molded (still smells); power steering unit failed; transmission gear (3rd) failed; brake master cylinder failed; Heavy Duty Brakes (option for towing) rotors required turning at 25k, just replaced at 60k; steering rack failed; three weeks ago-both the moon roof and sun roof seals failed (water poured into car). We were directed by dealer to change oil every 1500 miles to prevent timing belt from breaking; the power-train synch is horrendous with the vehicle experiencing acceleration delays to the point that we feel unsafe merging or passing in traffic; and finally, believe or A/C is beginning to fail (system is losing ability to cool)...even after religiously having the system serviced on time....oh yeah...tried to replace a headlight bulb the other day....requires one remove the front tires in order to cut an access panel through the wheel wells...other option is to remove the front end fascia –nothing like a great design.

#336 of 699 Re: 2007 Saturn Outlook Transmission Issues [redleg83] by gmcustsvc

Jun 04, 2012 (12:49 pm)

Replying to: redleg83 (Jun 04, 2012 9:42 am)
redleg83,
 Thank you for taking the time to post your concerns. Have you spoke with GM Customer Assistance? Can you please email me with your VIN, dealer of choice, and current mileage? I look forward to hearing from you.
Christina
GM Customer Service
SocialMediaGM.com

#337 of 699 Re: 2007 Saturn Outlook Transmission Issues [gmcustsvc] by sharonell84

Jun 05, 2012 (6:04 am)

Replying to: gmcustsvc (Jun 04, 2012 12:49 pm)
Christina, I spoke to Christine in Customer Service on 6/4/2012. file # is 71-1073646388 and my vin # is 5GZEV13757J157841. The GM Service person I spoke w/ in Danvers, MA Herb Chambers said I had a broken wave plate. Also said this was a known problem w/ these vehicles. Therefore, even though I am 4 days out of my warranty, they will pay for the repair. Great for me, but I am concerned this was a safety issue. If this is a known problem to GM why wouldn't they have a recall. I was on the highway w/ my children when this problem occurred. Vehicle would not come out of 1st gear. Also it sounds as if the cracked steering column I just had replaced at a cost of about $800 is another common problem these vehicles have had. Another safety concern, as this caused me to lose my power steering. Will I ever recoup that money. Where do I send my bill???

#338 of 699 Re: 2007 Saturn Outlook Transmission Issues [sharonell84] by gmcustsvcsarah

Jun 06, 2012 (6:29 am)

Replying to: sharonell84 (Jun 05, 2012 6:04 am)
Good morning sharonell84,
 
I see that your current agent is scheduled to contact your dealership today; I will add your post here to your case and notify your agent that you have been in touch.
 
All the best,
Sarah
GM Customer Service

#339 of 699 2007 Saturn Outlook issues by ellimac

Jun 21, 2012 (2:16 pm)

Well, bad as it may be, it's nice to know I am not the only one experiencing all these problems. My Outlook never did shift correctly, I was told that was the way they were built as well. However, just before my warranty ran out, it wouldn't shift out of first and I got stranded. The dealership fixed it. BUT, since then, it shifts horribly slow (as others have noted, hesitates, clunky shifting etc) , to the point of being dangerous . I called GM and filed a complaint, brought it to the dealer, who was upset that I went over their heads. Couldn't get through to them that the issue was shifting, they kept trying to clear the check engine light that came on after they had in the shop. I brought it in twice, same thing. No resolution and they got kind of nasty with me, saying I caused their dealership problems because I called GM. This was in the fall of 2011. The check engine light is still on, my warranty has expired, and the shifting issue, as well as the leaky roof, has gotten worse. I don't want to go to a dealer because it seems that I take it home with more issues than when I brought it in. I loved this car, but now I am afraid it's not reliable.

#340 of 699 Re: 2007 Saturn Outlook issues [ellimac] by gmcustsvcsarah

Jun 21, 2012 (4:42 pm)

Replying to: ellimac (Jun 21, 2012 2:16 pm)
ellimac,
I'm sorry that you have had such a negative experience. I understand that you no longer wish to work with a dealership, and I just wanted to express my apologies. If we can ever be of assistance, please don't hesitate to contact us at socialmediagm.com
 
Regards,
Sarah
GM Customer Service

#341 of 699 Re: 2007 Saturn Outlook issues [gmcustsvcsarah] by ellimac

Jun 22, 2012 (5:14 am)

Replying to: gmcustsvcsarah (Jun 21, 2012 4:42 pm)
sarah,
while my dealership experience was negative I am more than willing to work with a dealership to correct these problems. I will say that the dealership service dept where I bought my Saturn was wonderful, unfortunately they are no longer a GM dealership. My comments concerned a dealership that I went to after Saturn went out of business. Since it is the only one near me I have to work with them.

#342 of 699 Re: 2007 Saturn Outlook issues [ellimac] by nojustice13

Jun 22, 2012 (6:30 am)

Replying to: ellimac (Jun 22, 2012 5:14 am)
Ellimac,
Im deffinately one of those people that continue to have problems with my transmission...like everyone else it really started just before warranty ran out. Took it too dealership & they cleared check engine code, after makine me pay $100 diagnostic, then said i needed another "flush". I had just had one a year earlier during normal maintenance. Called GM Customer Services & was told in order for them to even consider assisting in future that i had to not only use a GM dealer, but also had to do what they recommended...so another $300...well now 10K mile & 2 diagnostics later, my tranny sounds like its about to explode under my vehicle, but hey no lights are coming on...i wonder if they just disconnected it last time...Unfortunately like alot of people today, i cant afford to go out and get a new vehicle & this was the first brand new vehicle i ever owned & i still love it, but my experience with GM has been HORRIBLE. Oh & to shed light on why your dealer is probably mad is because apparently once a car has passed its warranty, they have to agree to "eat" some of the cost of the repair because they aren't reimbursed by GM. That i got from an actual GM Customer Service Agent...so makes since why dealer isn't being more helpful.

#343 of 699 Re: 2007 Saturn Outlook issues [ellimac] by gmcustsvcsarah

Jun 22, 2012 (4:26 pm)

Replying to: ellimac (Jun 22, 2012 5:14 am)
ellimac,
 
I am unsure if you have used it before, but if you visit http://www.gm.com/vehicles/dealerLocator.html you can try to locate other Saturn-friendly dealerships in your area. I hope it's helpful for you!
 
Best,
Sarah
GM Customer Service

#344 of 699 2007 Outlook Transmission Out - 1 month out of Warranty! by brianc936

Jun 24, 2012 (4:16 pm)

Replying to: gmcustsvcsarah (Jun 22, 2012 4:26 pm)
Same issues as others. My transmission went out this weekend, shop tells me they need to rebuild for $2800. One month out of warranty! No more GM's for me!

Messages Page 35 of 71

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