- #34 of 53
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Re: Transmission problem [richwood]
by shillelagh
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Feb 19, 2009 (5:36 pm)
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Replying to: richwood (Feb 19, 2009 12:26 pm)
Look in your packet of booklets you received w/your Saturn. Find the "Consumer Guide to the State Lemon Law". Read the instructions regarding "Notification of Defect". Read it very carefully and abide by all the requirements. Take your vehicle into the dealership every week to repair the "defect" and it is called a defect under your warranty. After 3 attempts to repair the defect fails to your satisfaction, send a "Notification of Defect" letter to Saturn. Send Registered mail w/return receipt requested. By Law, they have 10 days to respond after they receive the letter at their office. Give them one more chance to fix the defect after their response to your letter. If they still do not repair the defect to your satisfaction, then you send them the "Motor Vehicle Defect Notification" form which is included in the Consumer Guide booklet. Send it registered mail with receipt requested. Call your local Better Business Bureau (BBB) and notify them of your actions. Ask them for assistance to arbitrate for either a replacement vehicle or total purchase refund. The BBB's assistance is free. It took approximately 45 days from the BBB's notification to a total purchase refund for my 08' Outlook. Good Luck and don't backdown or take the dealer or saturn's word for anything. Keep the BBB notified of everything.
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- #35 of 53
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Transmission Problem
by ski7304
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Feb 22, 2009 (9:20 am)
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I had the computer module update done on trans on 2/6/09, 2 wks after purchasing car. Still not shifting correctly. I contacted Saturn Customer Service and they contacted the dealer. I was offered an exchange however there are very few Outlooks out there to choose from. Seems that dealers aren't ordering as many b/c of the economic crisis. Anyway, I'm bringing it in tomorrow to give them one more chance to "fix" it..then I'll see about an exchange. Thanks shillelagh for the advice, might have to go that route.
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- #36 of 53
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Re: Transmission problem [shillelagh]
by mick09
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May 06, 2009 (2:19 pm)
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Replying to: shillelagh (Feb 19, 2009 5:36 pm)
Hello, I have an 08 outlook with the same tranny problems, will try your suggestion tormorrow.
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- #37 of 53
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Re: 2008 Outlook Transmission [ski7304]
by davidlamphere
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May 27, 2009 (8:13 am)
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Replying to: ski7304 (Feb 01, 2009 12:02 pm)
THERE IS A FIX FOR THE OUTLOOK AND ACADIA SLUGGISH TRANSMISSIONS. The dealers have access to it via a bulletin but are not being encouraged to implement it because it reduces the mileage a couple mpg and if it is factory recommended it conflicts with the advertised EPA mileage rating. However if you insist that they install the fix software they will and they did for us and the car drives perfectly. Love it now. The fix was recommended on this blog some time ago. Tell the dealer to install the software from bulletin #08-07-30-022A to reprogram the transmission control module, The bulletin is dated August 1, 2008 and is document ID 2177083. Don't let the dealer talk you out of it. If you don't like it they can always put the old software back but I know you will like it.
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- #38 of 53
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Re: Transmission Problem [ski7304]
by richwood
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Jun 18, 2009 (11:22 am)
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Replying to: ski7304 (Feb 22, 2009 9:20 am)
I wish you luck,I've had the same problem with my 2008 since it was new.The dealer kept telling me theres nothing wrong as there's no codes given.I wrote Saturn who assigned someone to look into it and they informed me, no one else was having the problems and they agreed with the dealer.I informed them they should read the forums and they would see there is a problem with the Outllook.I would never buy a GM product again.
Rich Wood
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- #39 of 53
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Re: 2007 Outlook Problems [myshakti]
by mruffini
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Jun 21, 2009 (7:59 am)
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Replying to: myshakti (Jan 18, 2009 2:07 pm)
Just an update. There was a recall for the sun roof on most of the 2007 Saturn Outlooks, something to do with a drainage plug. We took it in to have the recall fixed and about 2 months later, after a rain storm, we backed out of the driveway and could hear water in the dashboard area, moving around. The passenger side, front floor was soaked. We brought it to Saturn and they replaced the same part, claiming that the recall replacement had issues. We had to bring it back a few weeks later to have it ionized because it smelled moldy. It's now back in the shop because the rear sunroof is leaking, this time causing water to drip from the lights over the 3rd row of seats. We are now without the car again as it's being fixed. This is the 3rd time for the same problem, and we were told to expect a call about a buy-back..anyone know how that works?
Thx.
Mike
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- #40 of 53
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Re: 2007 Outlook Problems [mruffini]
by mruffini
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Jun 25, 2009 (12:42 pm)
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Replying to: mruffini (Jun 21, 2009 7:59 am)
Well, I heard back from my GM representative. They basically told me that I am out of luck for purchasing a 2007 Saturn Outlook. They refuse to buy the vehicle back. The person I spoke to was rude and would not give me his supervisor's phone number. Their customer service at GM sucks, but then again, I wouldn't expect them to stand behind their vehicles, with all of the financial problems they have. It's too bad that we are bailing them out, they are not worth the investment. The only thing they would offer me was an extended warranty, but I already purchased one for 7 years, 100k miles. I have no faith that my car will *EVER* see 50k before it's in a junk lot. Moral of the story, don't by a GM/Saturn
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- #41 of 53
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Re: 2008 Outlook Transmission [davidlamphere]
by kmanzi
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Jul 06, 2009 (7:43 pm)
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Replying to: davidlamphere (May 27, 2009 8:13 am)
I wanted to THANK YOU for posting this message on the boards. For over a year, I have been beating the crap out of my Outlook and have been in some dangerous situations when my car downshifts at 75MPH to pass someone or merging on to another highway and almost being rear ended. The delayed response, hesitation in acceleration and the feeling like I am constantly towing a trailer has now been solved. I had my car in 2 times this past year and Saturn assured me I have the "latest" software. But today I went armed with your bulletin number and document id number. What a difference! I actually think I love the car now.... I couldn't enjoy it before - that issue bothered me too much. Now I feel like I am driving a normal car. Thanks for taking the time to post this for everyone to read. I will try to spread the word so more folks can learn about it! They certainly are not promoting it.... not to mention, it is costing them money to fix this. With GM the way it is today, I highly doubt they would have a recall. I bet they are only fixing it when asked. THanks - I owe it to you!
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- #42 of 53
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TIMING CHAIN PROBLEM for SATURN OUTLOOK under 25000 miles
by donotbuysaturn
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Aug 04, 2009 (9:52 am)
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We currently own a 2007 saturn outlook with under 25000 miles. We were driving on the Parkway in NJ and our 2007 saturn outlook began to say "service stabilitrak" on the dashboard and "traction control off". We did not pay much attention to it since it said service...(we thought it would not be something immediate). The car did sound funny but we continued driving. Then it said "engine power down" and it would not allow us to drive faster than 40 mph on the parkway. We drove on the shoulder (SUPER DANGEROUS!!) until we finally got home. The next morning I had to tow the car to the closest dealership which is far away because the closest dealership closed down. They told me it has a timing chain stretch and has to be ordered and then fixed.
I will not have the car for at least 5 days and have to get a loaner from but have to pay $5 a day (its not about the five dollars its about the principle!) and they said nothing could be done about the $5 because of some gov't homeland security blah blah blah.
We feel cheated by saturn. We still owe 3 years on the car. What will the next three years be like? We are very unhappy. We bought American for a reason, wrong idea.
DO NOT BUY SATURN.
Is there something legal we can do? Saturn cars are as expensive as the competitors, they should stand behind their products.
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- #43 of 53
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Re: TIMING CHAIN PROBLEM for SATURN OUTLOOK under 25000 miles [donotbuysaturn]
by LASHAWN
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Aug 05, 2009 (1:12 pm)
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Replying to: donotbuysaturn (Aug 04, 2009 9:52 am)
Sounds to me like their standing behind their product by taking of the repairs under warranty. Now, I can't understand why their charging you money for a loaner car when your warranty will pay for a rental. I work at a Saturn dealer as a service consultant and we have loaner cars we lend out to customers and we don't charge them for it. What would you say if your car had been a Toyota or Honda and the same thing happened? Would you tell someone not to buy those also? You have to remember it's a car that's was made by man and like all things in this world made by man, it's gonna break down, that's what warranties are for. In your case, that dealer should not charge you for a loaner, should have put you in a rental.
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