Last post on May 16, 2013 at 11:39 AM
You are in the Saturn Outlook
What is this discussion about?
Saturn Outlook, Transmission, SUV
Apr 17, 2012 (1:34 pm)
I bought my Outlook in March of 2008, with 14,000 miles on it. It has been in the shop for numerous things like leaks (no sunroof, but from the rails on top), multiple headlight issues, etc. Last May I got a letter saying the Sensor for the timing chain needed to be fixed to prevent premature wearing of the timing chain. I made an appointment, and, on the way to the appointment the next week my car died. Would not start. (132000 miles at this point) The dealership towed me in. Timing Chain had wore - i had too many miles..etc.. My point was if I had gotten the letter when the recall first came out - over a year prior - maybe this could have been prevented...but Saturn owners were one of the last ones to recieve the letter and becuase i drive alot i had alot more miles on mine. Eventually it was decided through GM, the dealership and myself that the damage was bad enough at that point that the engine had to be replaced. So - a new engine was installed in late June 2011. Now, driving home last week my car started not wanting to shift or accellerate, 45 minutes after leaving a busy freeway system on the way home. After pulling into Walmart parking lot, we then realize we no longer have reverse and cannot go over 15 mph. We are over an hour away from home at this point with two kids. We finally get the car home and the dealership picks it up the next day and tows it in. In the meantime, I discover a bullitin that had come out mid june regarding the wave plate - And now - I just found out that is what is wrong with the car and now i Need a NEW TRANSMISSION I havent even paid the car off yet and it has a new motor and now needs this! Im beyond frustrated! I don't even know what to do at this point...Any help or suggestions?
#310 of 689 Re: Transmission [momof2innc]
Apr 17, 2012 (6:13 pm)
Thank you for taking the time to post your concerns. If you would like to email us with your contact information, VIN, and your dealer of choice, we would be happy to look into this further for you (SocialMediaGM.com). What has the dealer said regarding your concerns? I look forward to your email.
GM Customer Service
#311 of 689 Re: Transmission out 2007 Saturn Outlook [ommama]
Apr 19, 2012 (8:08 am)
I want to take back the above statement. This is the SECOND time in under 9 months that our transmission has went out after having our transmission re-built end of July 2011. You should not have to worry about your car failing so damn much. I have no trust or faith in this car or GM as a whole at the moment. We are out of our warranty (103K), the service manager said they would cover it still. BUT it is not worth the stress to have to deal with it.
And our sun roof leaks too. We have headlight issues. This thing is a money pit.
#312 of 689 Re: Transmission out 2007 Saturn Outlook [ommama]
Apr 21, 2012 (7:00 am)
I'm glad to hear that your dealership is working with you on getting the transmission taken care of, though I certainly understand your frustration that this has happened not even a year after the initial rebuild. Please keep us posted on your progress, and if there's anything we can do let us know.
GM Customer Service
#313 of 689 Transmission failed today
Apr 21, 2012 (10:21 pm)
I bought my 07 Outlook on 070707, and have really loved it and have few problems but something really bad happened to my transmission today without warning. We were about 50 miles or so into a 75 mile trip to my daughter's house when the RPM started revving up from a normal 2 RPM to 3-5 RPM's even though we were only going about 45mph and stopping at a few red lights. It was like we were gunning it but were not. We turned the cruise completely off, proceeded onward another approx 10-15 miles without incident and then suddenly it did it again, revving RPM's, lost acceleration and we managed to get it over into a fast food driveway and it would not go but in reverse. Engine was running ok, no warning lights were on, power steering was working, but no drive. Called ONSTAR, while waiting, the transmission light finally came on and we were towed to the dealer nearby in Rockwall TX. The Service Dept was closed by the time we got there so I wont have a diagnosis until Monday. This is Saturday.
My warranty runs out in 78 days. I have less than 54,000 miles on it.
Do I press hard for a new transmission?
Also, I think the leaking sunroof and roof leak issues should be a recall. That has been my only problem with this Outlook, except for a water pump going out a couple of years ago, but have had numerous issues with leaks since I bought it new. Was covered under warranty until last time, both sides front floorboard flooded. Cost alot to get fixed. Then now it is dripping at my backup sensor mid roof and a dealer sees water stain but cant find leak.
Apr 25, 2012 (8:18 am)
busharon07 - I had a leak also - not from the sunroof - after 3 times of replacing windshield they discovered the roof rack was installed incorrectly and this was causing leaks into the overhead - make sure they clean it...mold can grow.
I am still working with the dealership on the transmission issue...right now I am having no luck getting any help, apparantly the bulletins regarding this problem dont matter. Still working different avenues, so hopefully this can be addressed!
If you still have warranty on your car, please make sure they check the wave clutch plate position!!!
#316 of 689 Re: followup [momof2innc]
May 03, 2012 (8:19 pm)
Thanks for the advise about the wave plate. I told the dealership to check it, that we knew it was a known problem-made me sound like I knew something!
I finally got my Outlook back on May 2 (broke down on April 21).
This is the diagnosis & fix. I had no forward or reverse at breakdown. The dealer found fluid burnt & could see metal in the fluid. Removed & dissassembled transmission 3,5,R wave plate had fractured causing 3,5,R piston to overstrike breaking snap ring, damanging the housing bearing clutch plates & damaging case cover & case cover pistons & reaction sun gear. They completely dissassembled clean & recondition transmission replacing all seals & friction plates & damaged components. dissassemble & recondition valve body. reassembled-flush cooler & lines. reinstalled update computer program. While in there, they also found my steering rack leaking( I had noticed a noise while turning recently & thought I had a problem, so I agreed to have that fixed while torn down) I also had a 4 wheel alignment done. So thankfully the transmission was still in warranty (got 63 days left!) but the steering & alignment & labor cost me close to $1000. With all that though, it's got a great sharp smooth turn & is running like new. Cross my fingers it's fixed.
#317 of 689 About to give up on GM
May 09, 2012 (8:44 am)
Reading all of this I can't believe my eyes. I have had one problem after another with my 2009 Saturn Outlook starting very shortly after I bought it. Its been in the shop several times regarding head light failure (melting wiring) but after paying for this out of pocket twice it was finally recalled and I was reimburssed. But that not the kicker, it been in for service numerous times to try to figure out why the check engine light is on. After numberous parts were changed out and it was never fixed I gave up, got tired of fighting, and just let the engine light be on. A couple of months later I received another recall notice regarding timing chain software. I had this work completed and it's been ok for almost a year and I began loosing power going up hills and when trying to pull out swiftly. I almost caused a 10 car pile up one day with my kids in the car. Took it to the shop and I was told I need to change my oil which was ridiculous because I had just had a recent change. After I informed them of this I was called back and told that when the car was brought in for the last recall for the timing chain that it looks like the software "didnt completely download." What!?!?!?! Oh, I almost forgot, about a month ago the vehicle completely stalled on me in the middle of a busy downtown roadway blocking all traffic. That day I had to have it towed and FINALLY figured out that it had some kind of bad wiring harness that we replaced. What next? I'm seriously considering foreign after many loyall years of being a GM owner and even with the same dealership
#318 of 689 Re: About to give up on GM [elliott2431]
May 09, 2012 (10:25 am)
I'm sorry that you've been through so many different repairs with your Saturn. It looks as though your dealership was able to resolve the issue behind the check engine light - how has your Outlook been running since this most recent repair? Do you have any further concerns with your Outlook that we could look into with you?
Please let us know if we can be of any assistance,
GM Customer Service