Last post on May 16, 2013 at 11:39 AM
You are in the Saturn Outlook
What is this discussion about?
Saturn Outlook, Transmission, SUV
#287 of 689 Re: Transmission Issues / Stabilitrak / Check Engine [busiestmom]
Mar 19, 2012 (1:06 pm)
Hi Busiest Mom! I too am a busy Mom w/ 5 kids. Anyway, we purchased a 2007 Saturn Outlook this past fall. I am having the exact same problem. I had it in the shop two weeks ago to replace the Input Speed Sensor only to have it break down on me once again this week. They are now telling me I will likely have to replace my transmission. During a diagnostic test they found that I need to replace the 3-5 Reverse Clutch Plate. I am not a technician, but what I found alarming is that this is a common problem for several GM Models. (2008-2009 Buick Enclave, 2008-2009 Chevrolet Equinox, Malibu, 2009 Chevrolet traverse, 2007-2009 GMC Acadia, 2007-2009 Pontiac G6, 2008-2009 Pontiac torrent, 2007-2009 Saturn Aura, Outlook, and the 2008-2009 Saturn Vue). Unfortunately for us the 5year 100,000 mi power train warrantee expired LAST month. I am hoping and praying that GM and the dealership I am working with will help us on this because it is very likely that this was already a problem when we purchased the vehicle 6months ago. I had even brought it into them a couple of weeks after we purchased it because we noticed a very strong burning smell. The report I have that is stamped with the GM Authentic Technical Service Information states that "This condition may be caused by a broken 35R clutch wave plate allowing the apply piston to over-stroke, causing the piston to leak and causing loss of apply. This normally will not occur before approximately 20,000mi." This makes me wonder if the burning smell that hasn't gone away is related to the piston leak. We purchased the car through a GM authorized dealer and we had it towed to the same dealership in hopes that they can get this fixed and honor the warrantee. They are telling us that it could cost us close to $5,000 to rebuild or replace the transmission. It is difficult when you put your trust in a brand and have something this major happen. Our repair two weeks ago ran about $600 and now we are facing this. I hope you were able to get your issue resolved!
#288 of 689 Re: Transmission Issues / Stabilitrak / Check Engine [kmp420]
Mar 20, 2012 (8:05 am)
I apologize for your frustrations and concerns. Have you spoke with GM Customer Assistance? Can you please email me directly with your VIN, current mileage, and involved dealer? I look forward to hearing from you further.
GM Customer Service
#289 of 689 Re: Transmission Issues / Stabilitrak / Check Engine [gmcustsvc]
Mar 21, 2012 (3:26 pm)
How do I email you directly? I didn't see an email. I have all the information you requested.
#290 of 689 Re: Transmission Issues / Stabilitrak / Check Engine [gmcustsvc]
Mar 21, 2012 (3:37 pm)
I found out today that the transmission had a catastrophic failure and that they will need to put in a remanufactured (not rebuilt) transmission. We purchased this vehicle 6months ago from the dealership we are working with. I was hoping to reply to you directly via email, but I am not quite sure how to do this. I have not spoken with GM Customer Assistance.
Thank you for your time!
#291 of 689 Hesitation problems
Mar 21, 2012 (5:43 pm)
I have had my saturn outlook into the dealer multiple times for a hesitation that they say they cant find. While leaving chicago airport monday afternoon it skipped and stuttered in heavy traffic twice in a less than safe neighborhood with my wife and 2 kids onboard. i have had it with this thing known by some as an SUV, but known by me as a POS... its been headlights, sunroof leaks, hesitation, strange tire wear... and a dealer service department that needs to be educated. funny how one of the sales people call everytime its in for work and asks "have you ever driven a Armada or a Pathfinder?" Wow how great for the dealer, they peddled dozens of these lemons to customers and now they can try and sell them a Nissan because their Saturns have multiple engineering and design defects... Hmmm my wife doesnt want a car payment so we should keep it, but i dont want a worthless POS that the dealer has me over a barrel on.
Durango? Explorer? what to do? Might be the first time i have driven a non GM since i drove a Jeep in college which coincidently had 213,000 miles got better gas mileage and the soft top didnt leak as bad as the Saturn sunroof.
#292 of 689 Re: Hesitation problems [scargo69]
Mar 21, 2012 (7:06 pm)
I was having the same hesitation in my Saturn Outlook. It had a funny shifting feeling when changing speeds. Anyway, the codes for mine that came up that you might want to check into are P0776 and P0842. We drove ours directly to a service station because it wouldn't accelerate. To make this short...we ended up having a catastrophic transmission failure. I hope this isn't what is happening to your Outlook, but I did find out that this isn't uncommon and is caused by a broken 3-5 Reverse Clutch Plate. If it is an internal transmission problem it would be covered under your 5yr-100,000 mi power train warrantee. I really don't want to alarm you, but had we had this information we would not be facing a $5,000 repair since our warrantee expired in Feb. Good Luck to you!
#293 of 689 Re: Transmission Fail [08outlook]
Mar 21, 2012 (7:41 pm)
We are going through this very same thing right now. I have the bulletin sitting in front of me. Unfortunately our 5yr or 100,000 mile warrantee expired last month. The 3-5R Clutch Plate Wave broke and our transmission had a catastrophic failure to the tune of $5,110.70. The dealership told me and I quote, "I am 99.9% certain GM will cover this." Guess what? Nope, he said they were going to cover a portion of it. I am sick to my stomach over this! We purchased the vehicle used 6 months ago and when I asked the dealer what the trade in value would be they quoted me $10,000 LESS than what we purchased it from them just 6 months ago. Damned if we do damned if we don't. I pretty much blew a gasket when the sales guy gave me the trade in value. What a joke! So basically, they want me to fix it for $5,000 + and would only give me $11,000 for it. Of course, I am not this stupid. I am hoping I can get the entire cost covered by GM. It is obvious by the bulletin that this was a problem that they are aware of. The scary scary thing about this is our 20yr old daughter was driving the car in a very dark and isolated area when it began breaking down on her. Seems to me this is a safety issue that very likely depending on the speed you are traveling and where you are traveling that this could result in death.
#294 of 689 Re: Hesitation problems [scargo69]
Mar 22, 2012 (6:24 am)
I've seen your posts on a few different threads, and will try to post in a few different areas to hopefully get in touch.
If you would like, we can look into recall or warranty information with the last 8 digits of your VIN, or can assist in working with a dealership to get any existing concerns diagnosed and resolved. Please send us an email at socialmediagm.com with more information (your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership).
GM Customer Service
#295 of 689 Re: Transmission Issues / Stabilitrak / Check Engine [kmp420]
Mar 22, 2012 (6:30 am)
Good morning KMP420,
You can email us at socialmediagm.com (please include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).
GM Customer Service
#296 of 689 Re: Saturn Outlook headaches [gmcustsvcsarah]
Mar 23, 2012 (8:29 am)
Sarah they fixed the trans and asked us to pick the car up on Wed 3/21/12 and how nice the rear hatch is caved in and dealer says it wasnt them and wrecker company says it wasnt them. SO I get to live another saga with the great company GM.I bet when it gets fixed and because i feel its unreliable and decide to trade it will bring even less thanx!