Last post on May 16, 2013 at 11:39 AM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#283 of 689 Saturn Outlook headaches
Mar 15, 2012 (1:18 pm)
I noticed GM reps reply on here.So i would like to voice my aggrevations with GM!I purchased late 2007 a tahoe in which we kept and drove aprox 65k miles and after some electrical problems and horrible gas mileage and other problems we decided to trade.We found a 2008 saturn outlook wife loved it.The vehicle had aprox 29k on it when we purchased it, i felt this vehicle had been out a couple of years maybe the bugs were worked out seeing there was plenty in the tahoe. WRONG we have 72000 on it and its still under warranty but come on in 40k miles it been to the shop 5 times 2 times for headlights (THE SECOND TIME GM had issued the recall) air bags 2 times and how wonderful my sick wife and 4 year old coming home from doctor last night transmission goes out.She is only an hour and 15 mins away. Thanks to mother in laws toyota she had a ride home and saturn picked the car up and took to dealer which is close to where she was over an hour from where we live!Myself i just had major back surgery and at this point was pretty upset seeing i couldnt do much about the situation and this is our family car!Called the dealer this morning he said my transmission guy isnt here today but we will look at it as soon as possible.Mean while we are lucky enough to have family that loaned us a car so she could come home.The dealer did say he drove the car at the dealership and it seemed ok i bet the wrecker driver wished it would have drove so he didnt have to winch it on the rollback.Long story short one headache to another and hey my GM family wonder why my daily driver is a tacoma 230k no breakdowns just regular maint. I left GM because of dealers and quality the idea that i have to buy GM.Maybe the dealers and bean counters didnt suffer enough thru the bad years or before gov. bailout to put customerservice quality and the people who made them who they WERE first.
#284 of 689 Re: Saturn Outlook headaches [saturnreject]
Mar 16, 2012 (5:27 am)
Good morning saturnreject,
After reading your post, I can understand why you are dissatisfied. Not only have you encountered concerns with your Saturn, but they came at a time when there were some medical situations going on (I hope you're recovering well from your recent surgery).
If you would like to open a Service Request with us, which would allow us to interact with your dealership on the progress of the repair, please send us an email at one of the addresses in the bio section of my Edmunds profile (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and approximate mileage, and the name of your dealership).
All the best,
GM Customer Service
#285 of 689 Re: Saturn Outlook headaches [gmcustsvcsarah]
Mar 16, 2012 (9:35 pm)
Sarah thanks for responding it is being handled by cust. service and dealer states we will fix the car this is the issue i spend my hard earned money for my family to have reliable transportation in the amount of more than what alot of people in our area make in a year and we tend to keep our vehicles for many years. Pay them off and enjoy a few years before we are stuck with another rediculous price on another yes this vehicle will be repaired but if i cant trust it to be dependable the first 4 years how can i expect it tobe in tthe next 10 to give to one of my kids to beat around in.My first car was built the year i was born a 74 camaro then when i was old enough to drive it was givin to me and bingo learn to drive and work on and appreciate my car. These cars will never make it that long and as long as the attitude well we will fix it, the goal (IS NOT TO HAVE TO FIX IT),your service bays will stay packed and the customer losses will rise evenmore.It is sad my grandfather who passed away a few years ago was a plant manager for gm thru the late 70s and my father has retired from gm but the ethic of if you are gonna do something do the best you can and your goal shouldnt be comparing yourself to others your goal is to set the bar or maybe to many people that work for GM know dont love the cars they make and strive to be the best its just another job.Real vehicles arent made for profits they are crafted out of love for cars profits just tend to follow!
#286 of 689 Re: Saturn Outlook headaches [saturnreject]
Mar 19, 2012 (5:51 am)
I certainly understand your point and have documented it in our databases. If you would please post an update once your vehicle is repaired, that would be great!
All the best,
GM Customer Service
#287 of 689 Re: Transmission Issues / Stabilitrak / Check Engine [busiestmom]
Mar 19, 2012 (1:06 pm)
Hi Busiest Mom! I too am a busy Mom w/ 5 kids. Anyway, we purchased a 2007 Saturn Outlook this past fall. I am having the exact same problem. I had it in the shop two weeks ago to replace the Input Speed Sensor only to have it break down on me once again this week. They are now telling me I will likely have to replace my transmission. During a diagnostic test they found that I need to replace the 3-5 Reverse Clutch Plate. I am not a technician, but what I found alarming is that this is a common problem for several GM Models. (2008-2009 Buick Enclave, 2008-2009 Chevrolet Equinox, Malibu, 2009 Chevrolet traverse, 2007-2009 GMC Acadia, 2007-2009 Pontiac G6, 2008-2009 Pontiac torrent, 2007-2009 Saturn Aura, Outlook, and the 2008-2009 Saturn Vue). Unfortunately for us the 5year 100,000 mi power train warrantee expired LAST month. I am hoping and praying that GM and the dealership I am working with will help us on this because it is very likely that this was already a problem when we purchased the vehicle 6months ago. I had even brought it into them a couple of weeks after we purchased it because we noticed a very strong burning smell. The report I have that is stamped with the GM Authentic Technical Service Information states that "This condition may be caused by a broken 35R clutch wave plate allowing the apply piston to over-stroke, causing the piston to leak and causing loss of apply. This normally will not occur before approximately 20,000mi." This makes me wonder if the burning smell that hasn't gone away is related to the piston leak. We purchased the car through a GM authorized dealer and we had it towed to the same dealership in hopes that they can get this fixed and honor the warrantee. They are telling us that it could cost us close to $5,000 to rebuild or replace the transmission. It is difficult when you put your trust in a brand and have something this major happen. Our repair two weeks ago ran about $600 and now we are facing this. I hope you were able to get your issue resolved!
#288 of 689 Re: Transmission Issues / Stabilitrak / Check Engine [kmp420]
Mar 20, 2012 (8:05 am)
I apologize for your frustrations and concerns. Have you spoke with GM Customer Assistance? Can you please email me directly with your VIN, current mileage, and involved dealer? I look forward to hearing from you further.
GM Customer Service
#289 of 689 Re: Transmission Issues / Stabilitrak / Check Engine [gmcustsvc]
Mar 21, 2012 (3:26 pm)
How do I email you directly? I didn't see an email. I have all the information you requested.
#290 of 689 Re: Transmission Issues / Stabilitrak / Check Engine [gmcustsvc]
Mar 21, 2012 (3:37 pm)
I found out today that the transmission had a catastrophic failure and that they will need to put in a remanufactured (not rebuilt) transmission. We purchased this vehicle 6months ago from the dealership we are working with. I was hoping to reply to you directly via email, but I am not quite sure how to do this. I have not spoken with GM Customer Assistance.
Thank you for your time!
#291 of 689 Hesitation problems
Mar 21, 2012 (5:43 pm)
I have had my saturn outlook into the dealer multiple times for a hesitation that they say they cant find. While leaving chicago airport monday afternoon it skipped and stuttered in heavy traffic twice in a less than safe neighborhood with my wife and 2 kids onboard. i have had it with this thing known by some as an SUV, but known by me as a POS... its been headlights, sunroof leaks, hesitation, strange tire wear... and a dealer service department that needs to be educated. funny how one of the sales people call everytime its in for work and asks "have you ever driven a Armada or a Pathfinder?" Wow how great for the dealer, they peddled dozens of these lemons to customers and now they can try and sell them a Nissan because their Saturns have multiple engineering and design defects... Hmmm my wife doesnt want a car payment so we should keep it, but i dont want a worthless POS that the dealer has me over a barrel on.
Durango? Explorer? what to do? Might be the first time i have driven a non GM since i drove a Jeep in college which coincidently had 213,000 miles got better gas mileage and the soft top didnt leak as bad as the Saturn sunroof.
#292 of 689 Re: Hesitation problems [scargo69]
Mar 21, 2012 (7:06 pm)
I was having the same hesitation in my Saturn Outlook. It had a funny shifting feeling when changing speeds. Anyway, the codes for mine that came up that you might want to check into are P0776 and P0842. We drove ours directly to a service station because it wouldn't accelerate. To make this short...we ended up having a catastrophic transmission failure. I hope this isn't what is happening to your Outlook, but I did find out that this isn't uncommon and is caused by a broken 3-5 Reverse Clutch Plate. If it is an internal transmission problem it would be covered under your 5yr-100,000 mi power train warrantee. I really don't want to alarm you, but had we had this information we would not be facing a $5,000 repair since our warrantee expired in Feb. Good Luck to you!