Last post on May 16, 2013 at 11:39 AM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
Feb 14, 2012 (12:39 pm)
I have read most of these concerns on this website with this particular vehicle and I feel your pain people! I've dealt with it all...Service Stabilitrac, Service Traction Control, Service Engine Soon, Replacing the timing chain, Leaking steering rack, bad power steering pump, Washer fluid heater disconnected, headlight issues, radio issues, broken gas gauge...you name it. Not to mention I was treated poorly by a local Chevy garage at the beginning of these issues. They did not want to touch my Saturn. Which meant I had to have it worked on 45 minutes away at a more friendly Chevy garage. Many times the vehicle had to be towed in. That vehicle was so unsafe and GM was unable to provide me any real solution to fix it.
After countless visits to the garage and hundreds of dollars dropped into my 2007 Saturn Outlook, my relationship with it is finally over! Along with my life long love affair with the General Motors Product. I was able to safely drive away from the dealership last night in my new Honda Pilot!
Good luck guys!
Feb 14, 2012 (1:11 pm)
I'm sorry that, in the end, we weren't able to restore your confidence. I hope that your new vehicle serves you well!
GM Customer Service
#255 of 689 Re: Relief! [sjraff]
Feb 14, 2012 (3:57 pm)
I bought a new 2009 Outlook in 2009 and it did all the same issues........ what a lemon... i was also happy when i drove off the lot with a new Toyota 4 Runner. never to return for break downs again ...
#256 of 689 knocking noise/sound front end
Feb 16, 2012 (10:32 am)
i guess i spoke too soon about my truck all fixed.....here i go again back to the dealership (Monday, Feb. 20th) for basically the same problem i brought it in the last time....driverside front end knocking noise when slowly pulling in/backing out of my drive way, parking spot, etc......of course i'm out of warranty so this one is going t cost me....i just can't believe i'm going back to the dealership thought by them replacing the steering gear bushings - FWD and the power steering pump that the issue was resolved but i guess not....There is also the rattle noise back by the steering wheel as well.....UGH!
#257 of 689 Re: knocking noise/sound front end [lookie11]
Feb 16, 2012 (12:27 pm)
Thanks for the update, lookie11. As you're going back in for the same concern you were just at the dealership for, we would get a Service Request set up for you and then to your District Specialist. If you would like to get this done, please send us an email at the address located in my profile with more information (please include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership). My coworker Christina would advise you from there.
GM Customer Service
#258 of 689 Re: knocking noise/sound front end [gmcustsvcsarah]
Feb 16, 2012 (12:31 pm)
#259 of 689 Re: knocking noise/sound front end [lookie11]
Feb 16, 2012 (4:53 pm)
garbage can type sound is the timing chain and adjusters. had it done it
#260 of 689 Transmission
Feb 17, 2012 (8:10 pm)
I purchased a used 2008 Saturn Outlook in July 2011, less than 7mths ago. I have already replaced the power steering pump within the first three months of owning it. Now my check engine light came on while I was driving home from the store tonight. When I stopped at the store I tried to put my car in reverse, but it wouldn’t move. Then I put the car back into drive it wouldn’t move. Then the engine light came on. Right before I stopped at the store it was not accelerating right. It kept jerking back and forth. I have never had so many problems with a used vehicle. I bought a used GMC Envoy in 2005 and had it for 6 years before trading it in to purchase this vehicle and I never had any problems with it. All I replaced in that vehicle was basic things, such as brakes. I am wishing I had never traded that vehicle in to buy this one. To top it all off I don’t think this is covered under warranty. Somebody please help me.
#261 of 689 Re: Transmission Issues / Stabilitrak / Check Engine [gmcustsvcsarah]
Feb 19, 2012 (7:06 pm)
Sarah, I hope you can help me. I have a 2009 Saturn Outlook. This past Fall, I too had hesitation, like others, especially when going up inclines. I took my car for service and was told that there was a computer software upgrade for the car that would fix it. It didn't, I took it back in, and was told the throttle body had to be cleaned out. That cost me $180 dollars, took the car home, the next day, it happened again. I took it back in, was told that my spark plug had cracked so that was replaced. It had been running fine, then it happened again today, with my entire family in the car, returning from a weekend trip, in the snow. Scared everyone. Anyway, this is really bothering me and wanted to know what should I do. FIrst off, I am wondering if I spent $180 of something that wasn't. Second, will this continue to happen. I am slowly loosing confidence in the mechanics and the car, and I really love the car. If you can provide me some assistance, I would really appreciate it.
#262 of 689 Re: Transmission [melpolo]
Feb 20, 2012 (11:30 am)
If we can look into the warranty coverage on your vehicle for you, we'd be happy to do so. Please send us an email at the address located in my profile with the last 8 digits of your VIN and include the details of your inquiry as well.
GM Customer Service