Last post on May 16, 2013 at 11:39 AM
You are in the Saturn Outlook
What is this discussion about?
Saturn Outlook, Transmission, SUV
#242 of 689 Re: Saturn 2007 Outlook broke down tonight! [boosaturn]
Jan 27, 2012 (6:59 am)
It looks like Christina has set up a Service Request for you (71-1033243188) and will be contacting your dealership this afternoon to learn more from them about your vehicle situation. She will likely be escalating this case to you district specialist after this contact is completed, and they will be getting in touch via phone (probably early next week). I'll be sure to let Christina know to update you as soon as she can, and thank you for allowing us to look into this!
GM Customer Service
#243 of 689 Re: When will GM do something? [dimoutlook]
Jan 27, 2012 (8:10 am)
I second that dimoutlook...you cant really blame the customer service reps because im sure their hands are tied...what it will probably take is a number of us breaking down while going 70 in the fast lane and a tractor trailer runnning us over and killing us plus innocent passer buyers. Unfortunately GM has more lobbying power then us 99%. Only thing we can do is for our next vehicle buy another manufacturer & next time GM needs the 99% to bail them out, we rush Washington and say NO!!!
#244 of 689 Re: When will GM do something? [dimoutlook]
Jan 27, 2012 (9:29 am)
I do hear you, dimoutlook, and Christina and I are doing what we can to work between and represent GM, the dealerships, and the customers all at once.
Though change can be slow, we do hope that we can deliver improved service to our drivers behind the wheels of our automobiles.
GM Customer Service
#245 of 689 Re: When will GM do something? [gmcustsvcsarah]
Jan 27, 2012 (6:00 pm)
Thank you Sarah.
BTW - I wasn't yelling at you with the caps. It was more like feeling stranded in the desert and calling out. I'm sure you are very dedicated to your job.
#246 of 689 Re: When will GM do something? [dimoutlook]
Jan 28, 2012 (6:54 pm)
Seems like all GM vehicles have their share of problems...I still think it will take many, many , many,many of us getting injured or worse in our vehicles before they are FORCED to do something....I have had my Tahoe in the shop for 47 days (off and on; at times they have had my vehicle for 2 weeks) and still they cannot fix the problem... service bulletin and everything on the problem... but no fix! So frustrating..I wonder if the fat cats at GM actually drive GM's?? They'd be just as ticked off as the rest of us if they did!!!
#247 of 689 Re: Transmission Problems ~ Saturn Outlook 2007 [myshakti]
Jan 30, 2012 (7:46 am)
is there anyone out there looking into a class action against GM regarding all the issues with this car??
Mine is in the shop again after they had it for four days for the same problem??
I hate this company and this car!!
#248 of 689 Re: Transmission Problems ~ Saturn Outlook 2007 [aggravated07]
Jan 30, 2012 (7:57 am)
I was tired of the issues with my 2007 Saturn Outlook. It was on its third power steering pump and steering gear, second water pump, second transmission and it only had 75,000 miles on it. The moon roof leaked from when we purchased the vehicle and it was never fixed. I have always been a loyal supported of GM and their products BUT I traded the Outlook in and bought my first Toyota yesterday. It was worth the piece of mind. We never knew when the Outlook would break down again. Sorry GM, you lost a good customer.
#249 of 689 Re: Still unable to fix this car! [saturnoutlook]
Feb 03, 2012 (8:06 am)
just picked up my outlook from the dealer, after two weeks of service for the intermitent check engine light, service traction control and service stabilitrac lights I was receiving. During this latest go around they have replaced, ignition coils, water pump, two cynindar heads, two cam shafts, and timing chain. This work is on top of the previous work since we bought the vechicle which includes heads, cams, timing chains, transmission work, water pump ignition coils. See a pattern. All this work was covered under warranty, but that ends in July. How can I keep this car? If faced with that type of repair work it would be cheaper to scrape the car.
These cars have serious problems, and GM has doen nothing to address them, look at the other boards (acadia, traverse) same cars with the same problems. The rental I received during latest repairs was a 2012 Acadia, car looked great and was fully loaded. But when I drove it, I could tell the transmission was going, as it made the same noise and vibrations as my 2007 Saturn.
By the way I have a case file with GM customer service, after getting the run around from them (they conveniently call at odd hours and leave messages, but do not pick up the phone when you return their call) I managed to speak to someone who basically blew me off, just said he would contact the dealer, no help, no follow up. I guess the only thing left for me to do is buy another car. However, GM lost a good customer, I used to be loyal to GM but not after this experience.
#250 of 689 Transmission Issues / Stabilitrak / Check Engine
Feb 05, 2012 (9:12 am)
I have a 2007 Outlook (purchased new) which I've taken into the shop no fewer than 5 times since October. First, it started off with service Stabilitrak / Traction Control and the service Brake System light. Although the dealer got multiple codes off of the car, they could not find an issue until about the third (maybe fourth) time in. They replaced the Master Cylinder since brake fluid was leaking out causing the lights to activate. So, they thought the problem was fixed. No sooner was it fixed, that the lights were back on (within 48 hours) and the Stabilitrak and Check Engine Light were on. Although there were multiple codes in the system, the dealer had a hard time figuring out the issue. They ended up replacing the fuse box. So far so good, but in the meantime, I had also been experiencing transmission issues which they quickly dismissed as not being an issue with my year Outlook. The car actually stalled when switching from Drive to Reverse. In switching from Park to Drive, the car, on numerous occasions, won't go, and I have to switch back to Park then Drive to get it to go into gear. Other times I've waited, put my foot on the accelerator which just revs the engine and the car will hesitate and then lurch forward after 5-7 seconds. Last night, my husband and I were driving home and we were just turning a corner after being stopped at a red light and as we were picking up speed (around 30-35 mph), the car would not accelerate any faster. We both panicked because it felt like the car was just going to cut off. I am scheduled to visit the dealer tomorrow but this is COMPLETELY unsafe. This is the car I take the kids around in, and I am extremely nervous driving it now. Of course when the service techs go on road tests with me, the issues do not replicate, but this is ridiculous. I have a video of the issue occurring right in front of my house which I will show them on my NEXT visit. Apparently this is not a new problem and GM should take the appropriate steps and address customer complaints regarding transmissions quickly. This is a true safety issue. We'll see how tomorrow's visit goes, but I have spent a lot of time in my dealer's waiting room and just need them to do what needs to be done which is replace my transmission. Shame on GM for not issuing a recall on this and the stabilitrak issue and not putting notice to the dealerships that these problems are widespread. I feel like I'm looked at with suspicion as I describe ALL of my car problems whenever I go in, like I'm making this stuff up. I really have better ways of spending my time. BTW, my neighbor bought the same car as us, had transmission and other issues and I just saw them drive home in their new non-GM car this morning. They could not stand the unreliability. Sorry GM, although you maybe the #1 seller right now, you are last in my book.
#251 of 689 Re: Still unable to fix this car! [saturnoutlook]
Feb 06, 2012 (8:28 am)
I've been watching your posts over the past few months, and had wanted to trust your case to your agent. However, I would definitely like to follow up with your agent on this - as Christina generally sets up the cases would you please get me your case number? If nothing else, I can get you an update on what your agent is/has been doing.
GM Customer Service