Last post on May 16, 2013 at 11:39 AM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#238 of 689 2008 Saturn Outlook Transmission problemP
Jan 23, 2012 (6:26 pm)
My husband and I purchased a 2008 Saturn Outlook last month, had the water pump replaced within 3 weeks. 2 days ago the traction control came on while driving on a short trip multiple times while going up hill. Today while driving up a slight incline the vehicle hesitated jerking very hard and loosing alot of power. Within a few more miles it did it again. We are still within the power train warranty period and would like to know what is wrong.?? Any suggestion??
#239 of 689 Re: 2008 Saturn Outlook Transmission problemP [jen65]
Jan 24, 2012 (11:10 am)
As you are still within the warranty, are you planning on addressing this at the dealership? We're available to assist in the process, if you like.
GM Customer Service
#240 of 689 Re: Saturn 2007 Outlook broke down tonight! [gmcustsvcsarah]
Jan 26, 2012 (1:22 pm)
Hello Sarah, Just wanted to update you. I picked up my Saturn last night from Jim McKay Chevrolet, A Saturn Authorized Dealer in Fairfax, Va. I picked it up at 6:30pm. My son and I had the most frightening experience as we broke down 20 mins later in rush hour traffic. The General Manager (Bud Carroll) was excellent. He ordered a tow for us and waited past his store closing to get me back into a loaner car. While I appreciate this, I am not happy with what I have been told today. I was told the reason the car broke again, was a part malfunctioned. And their plan was to basically redo what they had just done. The service person (Rickie) told me their hands are tied and this is all they can 'approve' by GM standards. I told him this is our only vehicle, I have 4 kids and we live in an area (DC) where driving a safe vehicle is imperative. Furthermore we are close to paying off this car and didn't expect this to happen at 59K miles. My question is what are GM standards? After my near accident last night I am uncomfortable to say the least with your "standard" at present. Please advise. Thank you. How can I speak personally with a Customer Service Rep?
#241 of 689 When will GM do something?
Jan 26, 2012 (6:52 pm)
How many Outlook/Traverse/Acadia/Rendezvous transmissions have to fail before GM does something? We all know how this works. They'll do nothing until they are forced to. This is just one forum. The tip of the iceberg. The fat cats at GM are pulling in their million dollar bonuses, on top of the gov't bailout. Meanwhile they leave people like poor Sarah in the trenches trying to stem the tide of complaints.
SARAH!!??? CAN YOU HEAR ME??? WE ARE IN THIS TOGETHER! YOU AND I ARE THE 99%!!
If you have any say, any power at all, I urge you to work on behalf of us hard working people who, in dire times for US automakers, put our faith and our precious, hard-earned money into General Motors. There needs to be a recall on these vehicles!!!
#242 of 689 Re: Saturn 2007 Outlook broke down tonight! [boosaturn]
Jan 27, 2012 (6:59 am)
It looks like Christina has set up a Service Request for you (71-1033243188) and will be contacting your dealership this afternoon to learn more from them about your vehicle situation. She will likely be escalating this case to you district specialist after this contact is completed, and they will be getting in touch via phone (probably early next week). I'll be sure to let Christina know to update you as soon as she can, and thank you for allowing us to look into this!
GM Customer Service
#243 of 689 Re: When will GM do something? [dimoutlook]
Jan 27, 2012 (8:10 am)
I second that dimoutlook...you cant really blame the customer service reps because im sure their hands are tied...what it will probably take is a number of us breaking down while going 70 in the fast lane and a tractor trailer runnning us over and killing us plus innocent passer buyers. Unfortunately GM has more lobbying power then us 99%. Only thing we can do is for our next vehicle buy another manufacturer & next time GM needs the 99% to bail them out, we rush Washington and say NO!!!
#244 of 689 Re: When will GM do something? [dimoutlook]
Jan 27, 2012 (9:29 am)
I do hear you, dimoutlook, and Christina and I are doing what we can to work between and represent GM, the dealerships, and the customers all at once.
Though change can be slow, we do hope that we can deliver improved service to our drivers behind the wheels of our automobiles.
GM Customer Service
#245 of 689 Re: When will GM do something? [gmcustsvcsarah]
Jan 27, 2012 (6:00 pm)
Thank you Sarah.
BTW - I wasn't yelling at you with the caps. It was more like feeling stranded in the desert and calling out. I'm sure you are very dedicated to your job.
#246 of 689 Re: When will GM do something? [dimoutlook]
Jan 28, 2012 (6:54 pm)
Seems like all GM vehicles have their share of problems...I still think it will take many, many , many,many of us getting injured or worse in our vehicles before they are FORCED to do something....I have had my Tahoe in the shop for 47 days (off and on; at times they have had my vehicle for 2 weeks) and still they cannot fix the problem... service bulletin and everything on the problem... but no fix! So frustrating..I wonder if the fat cats at GM actually drive GM's?? They'd be just as ticked off as the rest of us if they did!!!
#247 of 689 Re: Transmission Problems ~ Saturn Outlook 2007 [myshakti]
Jan 30, 2012 (7:46 am)
is there anyone out there looking into a class action against GM regarding all the issues with this car??
Mine is in the shop again after they had it for four days for the same problem??
I hate this company and this car!!