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Saturn Outlook Transmission Problems

689 messages,  Last post on May 16, 2013 at 11:39 AM

You are in the Saturn Outlook Forum.

What is this discussion about? Saturn Outlook, Transmission, SUV

    

Messages Page 25 of 70

#235 of 689 Re: Saturn 2007 Outlook broke down tonight! [gmcustsvcsarah] by boosaturn

Jan 21, 2012 (9:44 pm)

Replying to: gmcustsvcsarah (Jan 19, 2012 7:54 am)
Thank you for your reply: We did call and while the dealership assured me they would be able to"get us in" they clearly had a full day. We never heard from them, so when I called (several times) I finally got a hold of somebody around 3pm and they said they would have an answer (diagnosis) by later that afternoon and would call me. When I didn't hear from anyone I called around 5pm and was told they did not get to it and would not till tomorrow at this point. Next day (Fri.) I waited till around 12:00 and when I didn't hear from anyone I called...again. I was told it was in the shop and they were diagnosing and would call me. Several hours passed, I called around 2:30. At this point I did inform the service guy that this is our only car. We need to know what is wrong with our car and if it would be fixed, more importantly covered. He said it would not be able to get diagnosed till Monday when their Transmission Expert could look at it. We did receive a loaner for the weekend and I hope to hear something by Monday.

#236 of 689 Re: Saturn 2007 Outlook broke down tonight! [boosaturn] by gmcustsvcsarah

Jan 23, 2012 (9:10 am)

Replying to: boosaturn (Jan 21, 2012 9:44 pm)
I truly appreciate your patience and persistence in working with us towards getting your Outlook back in top shape. If you haven't already done so, please send us an email (my coworker Christina responds to our incoming emails from the Edmunds forum) with more information (your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership). We'll set up a Service Request with you and move forward from there.
Hope that the diagnostic appointment goes well today,
Sarah
GM Customer Service

#237 of 689 Re: 2007 Saturn Outlook [cinalex] by gmcustsvcsarah

Jan 23, 2012 (10:01 am)

Replying to: cinalex (Jan 21, 2012 1:13 pm)
I'm sorry to hear about your Outlook's transmission going out. Is it being repaired with a dealer, or are you pursuing other alternatives?
Sarah
GM Customer Service

#238 of 689 2008 Saturn Outlook Transmission problemP by jen65

Jan 23, 2012 (6:26 pm)

My husband and I purchased a 2008 Saturn Outlook last month, had the water pump replaced within 3 weeks. 2 days ago the traction control came on while driving on a short trip multiple times while going up hill. Today while driving up a slight incline the vehicle hesitated jerking very hard and loosing alot of power. Within a few more miles it did it again. We are still within the power train warranty period and would like to know what is wrong.?? Any suggestion??

#239 of 689 Re: 2008 Saturn Outlook Transmission problemP [jen65] by gmcustsvcsarah

Jan 24, 2012 (11:10 am)

Replying to: jen65 (Jan 23, 2012 6:26 pm)
As you are still within the warranty, are you planning on addressing this at the dealership? We're available to assist in the process, if you like.
Regards,
Sarah
GM Customer Service

#240 of 689 Re: Saturn 2007 Outlook broke down tonight! [gmcustsvcsarah] by boosaturn

Jan 26, 2012 (1:22 pm)

Replying to: gmcustsvcsarah (Jan 23, 2012 9:10 am)
Hello Sarah, Just wanted to update you. I picked up my Saturn last night from Jim McKay Chevrolet, A Saturn Authorized Dealer in Fairfax, Va. I picked it up at 6:30pm. My son and I had the most frightening experience as we broke down 20 mins later in rush hour traffic. The General Manager (Bud Carroll) was excellent. He ordered a tow for us and waited past his store closing to get me back into a loaner car. While I appreciate this, I am not happy with what I have been told today. I was told the reason the car broke again, was a part malfunctioned. And their plan was to basically redo what they had just done. The service person (Rickie) told me their hands are tied and this is all they can 'approve' by GM standards. I told him this is our only vehicle, I have 4 kids and we live in an area (DC) where driving a safe vehicle is imperative. Furthermore we are close to paying off this car and didn't expect this to happen at 59K miles. My question is what are GM standards? After my near accident last night I am uncomfortable to say the least with your "standard" at present. Please advise. Thank you. How can I speak personally with a Customer Service Rep?

#241 of 689 When will GM do something? by dimoutlook

Jan 26, 2012 (6:52 pm)

How many Outlook/Traverse/Acadia/Rendezvous transmissions have to fail before GM does something? We all know how this works. They'll do nothing until they are forced to. This is just one forum. The tip of the iceberg. The fat cats at GM are pulling in their million dollar bonuses, on top of the gov't bailout. Meanwhile they leave people like poor Sarah in the trenches trying to stem the tide of complaints.
 
SARAH!!??? CAN YOU HEAR ME??? WE ARE IN THIS TOGETHER! YOU AND I ARE THE 99%!!
 
If you have any say, any power at all, I urge you to work on behalf of us hard working people who, in dire times for US automakers, put our faith and our precious, hard-earned money into General Motors. There needs to be a recall on these vehicles!!!

#242 of 689 Re: Saturn 2007 Outlook broke down tonight! [boosaturn] by gmcustsvcsarah

Jan 27, 2012 (6:59 am)

Replying to: boosaturn (Jan 26, 2012 1:22 pm)
Good morning,
It looks like Christina has set up a Service Request for you (71-1033243188) and will be contacting your dealership this afternoon to learn more from them about your vehicle situation. She will likely be escalating this case to you district specialist after this contact is completed, and they will be getting in touch via phone (probably early next week). I'll be sure to let Christina know to update you as soon as she can, and thank you for allowing us to look into this!
Sarah
GM Customer Service

#243 of 689 Re: When will GM do something? [dimoutlook] by nojustice13

Jan 27, 2012 (8:10 am)

Replying to: dimoutlook (Jan 26, 2012 6:52 pm)
I second that dimoutlook...you cant really blame the customer service reps because im sure their hands are tied...what it will probably take is a number of us breaking down while going 70 in the fast lane and a tractor trailer runnning us over and killing us plus innocent passer buyers. Unfortunately GM has more lobbying power then us 99%. Only thing we can do is for our next vehicle buy another manufacturer & next time GM needs the 99% to bail them out, we rush Washington and say NO!!!

#244 of 689 Re: When will GM do something? [dimoutlook] by gmcustsvcsarah

Jan 27, 2012 (9:29 am)

Replying to: dimoutlook (Jan 26, 2012 6:52 pm)
I do hear you, dimoutlook, and Christina and I are doing what we can to work between and represent GM, the dealerships, and the customers all at once.
Though change can be slow, we do hope that we can deliver improved service to our drivers behind the wheels of our automobiles.
 
Sarah
GM Customer Service

Messages Page 25 of 70

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