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Saturn Outlook Transmission Problems

689 messages,  Last post on May 16, 2013 at 11:39 AM

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What is this discussion about? Saturn Outlook, Transmission, SUV

    

Messages Page 25 of 70

#232 of 689 Saturn 2007 Outlook broke down tonight! by boosaturn

Jan 18, 2012 (8:33 pm)

I am sad to join this 'club' but here I go...My mom works for GM almost 30 yrs now (in their safety dept. in Detroit) so needless to say we feel loyal to GM cars. This is our 3rd GM vehicle we have owned. Probably last! We have had one thing after another with this car. I won't list all the repairs and focus on what happened tonight. My son and I were getting mochas at Mcd's and the car began making a loud rattling noise. Then, it would not move forward. No matter what I tried...restarting it, going to different shifts, etc. The Mcd's line began backing up and the manager was yelling "Get this car outta here" How embarrassing! Two Mcd's workers had to push our huge Outlook out of the drive thru lane. It's now parked and we will be calling the dealership first thing in the morning. The vehicle was purchased brand new and is at 59,640 miles. We will keep you posted, but after reading all these posts...sounds like the transmission to me.

#233 of 689 Re: Saturn 2007 Outlook broke down tonight! [boosaturn] by gmcustsvcsarah

Jan 19, 2012 (7:54 am)

Replying to: boosaturn (Jan 18, 2012 8:33 pm)
I am sorry for the frustration and embarrassment that came out of your Outlook's potential transmission mishap. Looking forward to an update, and if we can be of any assistance please don't hesitate to get in touch via email.
Sarah
GM Customer Service

#234 of 689 2007 Saturn Outlook by cinalex

Jan 21, 2012 (1:13 pm)

We purchased our used 2007 Saturn Outlook less than one year ago. Just as it hit the 100,000 mile mark we have had one issue after another spending well into $2000 to repair power steering, etc. Thank goodness they did the recall for the low beam headlight issue however the dealer only fixed the one headlight rather than both so now we have one bright light and one less than bright light.
 
Last night the transmission went out and we are being told the estimate will be between $3000-$4000. PERFECT!!!! When we purchased the SUV we were told everything on it is a GMC product. Tried to find a transmission for it in hopes of the GMC product line would carry over - no such luck.
 
I do not recommend this vehicle to anyone as we have been dealing with issues and again we've had it less than one year.
 
Off to the rental car business so we can go look for another car which won't be a GM product.

#235 of 689 Re: Saturn 2007 Outlook broke down tonight! [gmcustsvcsarah] by boosaturn

Jan 21, 2012 (9:44 pm)

Replying to: gmcustsvcsarah (Jan 19, 2012 7:54 am)
Thank you for your reply: We did call and while the dealership assured me they would be able to"get us in" they clearly had a full day. We never heard from them, so when I called (several times) I finally got a hold of somebody around 3pm and they said they would have an answer (diagnosis) by later that afternoon and would call me. When I didn't hear from anyone I called around 5pm and was told they did not get to it and would not till tomorrow at this point. Next day (Fri.) I waited till around 12:00 and when I didn't hear from anyone I called...again. I was told it was in the shop and they were diagnosing and would call me. Several hours passed, I called around 2:30. At this point I did inform the service guy that this is our only car. We need to know what is wrong with our car and if it would be fixed, more importantly covered. He said it would not be able to get diagnosed till Monday when their Transmission Expert could look at it. We did receive a loaner for the weekend and I hope to hear something by Monday.

#236 of 689 Re: Saturn 2007 Outlook broke down tonight! [boosaturn] by gmcustsvcsarah

Jan 23, 2012 (9:10 am)

Replying to: boosaturn (Jan 21, 2012 9:44 pm)
I truly appreciate your patience and persistence in working with us towards getting your Outlook back in top shape. If you haven't already done so, please send us an email (my coworker Christina responds to our incoming emails from the Edmunds forum) with more information (your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership). We'll set up a Service Request with you and move forward from there.
Hope that the diagnostic appointment goes well today,
Sarah
GM Customer Service

#237 of 689 Re: 2007 Saturn Outlook [cinalex] by gmcustsvcsarah

Jan 23, 2012 (10:01 am)

Replying to: cinalex (Jan 21, 2012 1:13 pm)
I'm sorry to hear about your Outlook's transmission going out. Is it being repaired with a dealer, or are you pursuing other alternatives?
Sarah
GM Customer Service

#238 of 689 2008 Saturn Outlook Transmission problemP by jen65

Jan 23, 2012 (6:26 pm)

My husband and I purchased a 2008 Saturn Outlook last month, had the water pump replaced within 3 weeks. 2 days ago the traction control came on while driving on a short trip multiple times while going up hill. Today while driving up a slight incline the vehicle hesitated jerking very hard and loosing alot of power. Within a few more miles it did it again. We are still within the power train warranty period and would like to know what is wrong.?? Any suggestion??

#239 of 689 Re: 2008 Saturn Outlook Transmission problemP [jen65] by gmcustsvcsarah

Jan 24, 2012 (11:10 am)

Replying to: jen65 (Jan 23, 2012 6:26 pm)
As you are still within the warranty, are you planning on addressing this at the dealership? We're available to assist in the process, if you like.
Regards,
Sarah
GM Customer Service

#240 of 689 Re: Saturn 2007 Outlook broke down tonight! [gmcustsvcsarah] by boosaturn

Jan 26, 2012 (1:22 pm)

Replying to: gmcustsvcsarah (Jan 23, 2012 9:10 am)
Hello Sarah, Just wanted to update you. I picked up my Saturn last night from Jim McKay Chevrolet, A Saturn Authorized Dealer in Fairfax, Va. I picked it up at 6:30pm. My son and I had the most frightening experience as we broke down 20 mins later in rush hour traffic. The General Manager (Bud Carroll) was excellent. He ordered a tow for us and waited past his store closing to get me back into a loaner car. While I appreciate this, I am not happy with what I have been told today. I was told the reason the car broke again, was a part malfunctioned. And their plan was to basically redo what they had just done. The service person (Rickie) told me their hands are tied and this is all they can 'approve' by GM standards. I told him this is our only vehicle, I have 4 kids and we live in an area (DC) where driving a safe vehicle is imperative. Furthermore we are close to paying off this car and didn't expect this to happen at 59K miles. My question is what are GM standards? After my near accident last night I am uncomfortable to say the least with your "standard" at present. Please advise. Thank you. How can I speak personally with a Customer Service Rep?

#241 of 689 When will GM do something? by dimoutlook

Jan 26, 2012 (6:52 pm)

How many Outlook/Traverse/Acadia/Rendezvous transmissions have to fail before GM does something? We all know how this works. They'll do nothing until they are forced to. This is just one forum. The tip of the iceberg. The fat cats at GM are pulling in their million dollar bonuses, on top of the gov't bailout. Meanwhile they leave people like poor Sarah in the trenches trying to stem the tide of complaints.
 
SARAH!!??? CAN YOU HEAR ME??? WE ARE IN THIS TOGETHER! YOU AND I ARE THE 99%!!
 
If you have any say, any power at all, I urge you to work on behalf of us hard working people who, in dire times for US automakers, put our faith and our precious, hard-earned money into General Motors. There needs to be a recall on these vehicles!!!

Messages Page 25 of 70

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