Last post on May 16, 2013 at 11:39 AM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#216 of 689 Outlook (2008) Transmission
Jan 09, 2012 (10:38 am)
My husband bought me a 2008 saturn outlook XR in April 2011, I've had problems with the stability traction which was repaired. When it rain, there was leaking from the emergency brake which was repaired...apparently the recall was not completed correctly due to the sunroof drainage tubes. Now I'm having problems with hesitation and sounds as though the transmission is slipping slightly also when i go to put in reverse there is some hesitation too. I am having my car looked out this wednesday and as you would know it the warranty has ran out as it was either 12 mos. or 12k. However, will the powertrain warranty cover any issues found with the transmission? Is there anyway to find out the definite warranty/recall information on my vehicle? Any and all help would be appreciated.
#217 of 689 Re: Outlook (2008) Transmission [lookie11]
Jan 09, 2012 (12:21 pm)
We would be able to provide specific warranty parameters and coverage information to you if you were to email us the last 8 digits of your VIN.
Generally speaking, the powertrain warranty on your vehicle will cover the following components:
Engine: Cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal lubricated
parts as well as manifolds, flywheel, water pump,
harmonic balancer and engine mount. Timing belts are
covered until the first scheduled maintenance interval.
Transmission/Transaxle/Transfer Case: Case, all
internal lubricated parts, torque converter, transfer case,
transmission/transaxle mounts, seals, and gaskets.
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts, universal
joints, wheel bearings, locking hubs, front differential
actuator, supports, front and rear hub bearings,
seals and gaskets
I hope this is helpful!
GM Customer Service
#218 of 689 Re: Outlook (2008) Transmission [lookie11]
Jan 09, 2012 (12:23 pm)
Also, I forgot to mention, but please do keep us updated on the progress of your visit on Wednesday. We are available to follow up on this if need be.
GM Customer Service
#219 of 689 Re: Outlook (2008) Transmission [gmcustsvcsarah]
Jan 09, 2012 (12:35 pm)
I will keep you updated on the visit and will e-mail the last 8 digits of my VIN.
#220 of 689 steering wheel issues/transmission
Jan 11, 2012 (12:40 pm)
so my 2008 outlook is in the shop today for a steering wheel issue and come to find out the noise is the steering pump and steering gear bushings which is going to be very expensive to repair....on that note we had our truck in, in september for a noise in the steering wheel and apparently that was corrected, but now I am being told that the steering issue now is on the outside (which is the pump and bushings) of the truck and the squeaking noise (back in september) is from the inside of the truck thus 2 seperate issues. Then I was told back in september when i had the steering noise that my truck was out of warranty which is incorrect, we bought this used in March with at least 27,000 miles and it was 12 mos. or 1 year and when i took in it only had 36,264 miles i don't know but i know how to do math and according to my math it was still in warranty then. Then as I was speaking about the steering issue and it probably was part of the steering issue in the first place, i got thrown in that the water leak issue was approved to complete without charges as it cost thousands and was out of warranty...well if the recall for the water leak was completed correctly the first time, then maybe it wouldn't have needed to be re-done....i know i'm probably talking in riddles but my husband is very, very pissed at this point as they never corrected the whole steering issue to begin with.......waiting to hear back on the transmission issue.....when it was test driven of course they didn't feel the hesitation.....we'll see.........
#221 of 689 Re: steering wheel issues/transmission [lookie11]
Jan 11, 2012 (1:00 pm)
My car has been in the shop 4 times over the past 4 months for steering issues. I brought it in complaining about a loud whining noise, and the tech couldn't hear the problem--I took him for a test drive and we didn't even make it out of the parking lot, and he heard the problem. He replaced the power steering pump and I picked it up the next day, only to not actually take it back---the noise was even more pronounced. They replaced that pump as well, the next day, and they fixed it. I have to admit though that it's still very loud (as loud as it was originally. Brought it back because the steering made a clanking noise, and that turned out to be a rack and pinion problem. They fixed that, but it made a very loud pump noise again, and they had to keep it for another day, while they replaced another power steering pump. I have the car back now, and the tech told me I have the quietest outlook he's ever heard, but it's still the loudest car I ever drove. I suspect that there will be a recall at some point on the power steering pumps...
#222 of 689 steering wheel issues/transmission
Jan 11, 2012 (1:19 pm)
okay, just got a call from the dealership and they are covering the steering pump issues and gear bushings.... Also, my transmission needs to be rebuilt which is covered under the powertrain warranty.....thank goodness that this dealership is working with us on these issues....now my husband is kinda happy, but is very doubtful that we will not have any more issues with the transmission.......
#223 of 689 Re: steering wheel issues/transmission [lookie11]
Jan 11, 2012 (2:19 pm)
This is great to hear! I hope that everything has been resolved for you, and if not we're here to assist.
GM Customer Service
#224 of 689 Re: steering wheel issues/transmission [mruffini]
Jan 11, 2012 (2:21 pm)
How is your vehicle running now that it's back from the dealership? We're available to follow up if need be!
GM Customer Service
#225 of 689 Re: steering wheel issues/transmission [gmcustsvcsarah]
Jan 11, 2012 (2:38 pm)
thank you....I'll keep you posted!