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Saturn Outlook Transmission Problems

689 messages,  Last post on May 16, 2013 at 11:39 AM

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What is this discussion about? Saturn Outlook, Transmission, SUV

    

Messages Page 22 of 69

#211 of 689 Re: 2007 Saturn Outlook Transmission by geoffbe

Jan 03, 2012 (8:45 pm)

My wife's 2007 Saturn Outlook is in the shop with transmission problems. Aarg ... she love's this car! It's her baby! GM warranty don't fail me now! Here is the timeline ...
 
December 29, 2011 - with 58,000 miles and no major problems with our 2007 Saturn Outlook, we noticed some slipping in the transmission around 20 MPH and 50 MPH speeds.
 
December 30, 2011 - in the morning we noticed more transmission slipping and decided to bring it to the dealer. Dealer was overbooked with appointments and couldn't offer us a rental car without inspecting the car first. We decided to keep the car for the New Year's weekend. Drove no more than 1/4 mile from the dealer when the engine light came on for the first time EVER. Two minutes later, as my wife pulled the vehicle into the dealer for the second time, the car had an awful "bucket o' bolts" noise in the transmission. We left the car at the dealer, and were not offered a rental for the long weekend (again, dealer insisted that they could not give out a rental without looking at it first).
 
January 2, 2012 - called the dealer at Noon, said their diagnostic computers were down & were playing catch-up. Finally heard back from the service department later in the day that there are problems with the transmission, however the onsite car rental guys were not working on January 2nd so we'd have to wait until January 3 to get a rental. Service guy indicated that the transmission repairs would be covered under warranty.
 
January 3, 2012 - showed up at 8 AM to pickup a rental, and were told by the onsite rental guy (Enterprise) that they did not have any Chevy products on the lot to rent at the moment. They said "by policy" they could only rent us a GM/Chevy car. I drove my wife back to the house, went to work and we returned at the end of the day to pick up a Chevy Impala rental (didn't know they still made 'em).
 
The car remains at the dealer and is expected to be repaired by Wednesday or Thursday (but no promises of course).
 
We are diligent with servicing this vehicle, and have always driven it conservatively. We love this car and were disappointed that it broke down so swiftly with very, very few warning signs. I will re-post with any new updates.
 
Geoff

#212 of 689 Re: 2007 Saturn Outlook Transmission [geoffbe] by fedupwithlies

Jan 04, 2012 (6:52 am)

Replying to: geoffbe (Jan 03, 2012 8:45 pm)
Hello, i had the same problem in October of last year after constant complaining to the dealership about the car overheating and not going in gear. They took the car and said there were alot of parts that came loose and apart inside the engine. This got acknowledged after i had that big 60000 mile service on it done and right after that, the water pump went out. The GM dealer did get me a rental car for a week while they worked on my car, if your car is under warranty politely ask for a rental they owe you that.The biggest thing i learned from all this was GM knows there are problems with there Saturn engines and transmissions, these incidents are not isolated. Please make sure when you take your car in for a problem, make sure the service rep writes down exactly what you said the problem was, not there interpretation and find out what your rights are under your state lemon laws.

#213 of 689 Re: 2007 Saturn Outlook Transmission [geoffbe] by gmcustsvcsarah

Jan 04, 2012 (9:34 am)

Replying to: geoffbe (Jan 03, 2012 8:45 pm)
I am glad to hear that your vehicle has been diagnosed and being taken care of. Please be sure to post an update for us when you get your Saturn back, and if we can be of any assistance don't hesitate to get in touch with us via email with more information.
Best,
Sarah
GM Customer Service

#214 of 689 Still unable to fix this car! by saturnoutlook

Jan 05, 2012 (2:01 pm)

Continuing saga from me earlier posts.
 
No one can fix my issue, have transmission issues I can only describe as failure to shift followed by heavy downshift and engine screaming and lots of hesitations. Also every morning I awake to a car that flashes all kinds of warnings, such as service traction control and a check engine light. usually after about a mile the traction control lights go out but the check engine light remains.
 
Most recently, the dealer has been unable to find anything, first they replaced an ignition coil which seemed to resolve the problem, but within a week it was back. the dealer once again replaced the same ignition coil, this time it lasted a day. Last week I was at the dealer and they said they could not figure our the problem, the codes were bouncing around and they couldn't isolate the issue, but as a bonus the light was off, only to return later that day.
 
Now its another day off of work to go wait at the dealer and hope someone can fix it. The car has 70K miles on it, I'm the original owner and these problems started about a year after I got the car. I have been through multiple dealers, two different Saturn dealers and two chevy dealers. I do not want to buy another car, but I'm running out of patience.

#215 of 689 Re: Outlook transmission problems [ljandbucket] by saturnoutlook

Jan 05, 2012 (2:16 pm)

Replying to: ljandbucket (Nov 12, 2011 9:01 am)
I'm glad your problems were resolved. I have experienced similar problems with the dealer attempting similar fixes. Unfortunately, I've been through two ignition ciol replacements. the first one lasted a few weeks and the second one lasted a day. Now the dealer is at a loss.

#216 of 689 Outlook (2008) Transmission by lookie11

Jan 09, 2012 (10:38 am)

My husband bought me a 2008 saturn outlook XR in April 2011, I've had problems with the stability traction which was repaired. When it rain, there was leaking from the emergency brake which was repaired...apparently the recall was not completed correctly due to the sunroof drainage tubes. Now I'm having problems with hesitation and sounds as though the transmission is slipping slightly also when i go to put in reverse there is some hesitation too. I am having my car looked out this wednesday and as you would know it the warranty has ran out as it was either 12 mos. or 12k. However, will the powertrain warranty cover any issues found with the transmission? Is there anyway to find out the definite warranty/recall information on my vehicle? Any and all help would be appreciated.
 
Thx....

#217 of 689 Re: Outlook (2008) Transmission [lookie11] by gmcustsvcsarah

Jan 09, 2012 (12:21 pm)

Replying to: lookie11 (Jan 09, 2012 10:38 am)
Lookie11,
We would be able to provide specific warranty parameters and coverage information to you if you were to email us the last 8 digits of your VIN.
 
Generally speaking, the powertrain warranty on your vehicle will cover the following components:
Engine: Cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal lubricated
parts as well as manifolds, flywheel, water pump,
harmonic balancer and engine mount. Timing belts are
covered until the first scheduled maintenance interval.
Transmission/Transaxle/Transfer Case: Case, all
internal lubricated parts, torque converter, transfer case,
transmission/transaxle mounts, seals, and gaskets.
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts, universal
joints, wheel bearings, locking hubs, front differential
actuator, supports, front and rear hub bearings,
seals and gaskets
 
I hope this is helpful!
Sarah
GM Customer Service

#218 of 689 Re: Outlook (2008) Transmission [lookie11] by gmcustsvcsarah

Jan 09, 2012 (12:23 pm)

Replying to: lookie11 (Jan 09, 2012 10:38 am)
Also, I forgot to mention, but please do keep us updated on the progress of your visit on Wednesday. We are available to follow up on this if need be.
Sarah
GM Customer Service

#219 of 689 Re: Outlook (2008) Transmission [gmcustsvcsarah] by lookie11

Jan 09, 2012 (12:35 pm)

Replying to: gmcustsvcsarah (Jan 09, 2012 12:23 pm)
I will keep you updated on the visit and will e-mail the last 8 digits of my VIN.
 
Thx

#220 of 689 steering wheel issues/transmission by lookie11

Jan 11, 2012 (12:40 pm)

so my 2008 outlook is in the shop today for a steering wheel issue and come to find out the noise is the steering pump and steering gear bushings which is going to be very expensive to repair....on that note we had our truck in, in september for a noise in the steering wheel and apparently that was corrected, but now I am being told that the steering issue now is on the outside (which is the pump and bushings) of the truck and the squeaking noise (back in september) is from the inside of the truck thus 2 seperate issues. Then I was told back in september when i had the steering noise that my truck was out of warranty which is incorrect, we bought this used in March with at least 27,000 miles and it was 12 mos. or 1 year and when i took in it only had 36,264 miles i don't know but i know how to do math and according to my math it was still in warranty then. Then as I was speaking about the steering issue and it probably was part of the steering issue in the first place, i got thrown in that the water leak issue was approved to complete without charges as it cost thousands and was out of warranty...well if the recall for the water leak was completed correctly the first time, then maybe it wouldn't have needed to be re-done....i know i'm probably talking in riddles but my husband is very, very pissed at this point as they never corrected the whole steering issue to begin with.......waiting to hear back on the transmission issue.....when it was test driven of course they didn't feel the hesitation.....we'll see.........

Messages Page 22 of 69

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