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Saturn Outlook Transmission Problems

689 messages,  Last post on May 16, 2013 at 11:39 AM

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What is this discussion about? Saturn Outlook, Transmission, SUV

    

Messages Page 22 of 70

#206 of 689 '08 Outlook transmittion and sunroof leak by marylowe06

Dec 28, 2011 (3:29 pm)

I purchased my 2008 Saturn Outlook from a Nissan Dealership in April of 2010. I noticed that this past September of 2011 my sunroof would drip a little. A month later I was driving and a steady stream of water came into my car. The next rain we had I actually had standing water on the floor board on the passanger side. I called a GM dealer and told them after doing some research that this is a common problem and it needs to be adressed, I was told it was my problem and the extenstion tube that I had researched was "general maintenance". I told them it certainly was not and was hung up on. Now the car will only heat when on defrost and that is barely working. Fast forward a few weeks and my car was acting funny when I was out so I called my mechanic and he told me to check the transmittion fluid and it was empty. I had it towed to a transmittion repair place and they checked it and said it was completely empty and that it was leaking but he didnt know where. Then I had it towed to Power Swain in NC they said it was overfilled (which is was not) and drained it and refilled it and said I was good to go. A week later I was driving it and came to a stop light and pressed the gas pedal and didnt go anywhere. Had it towed again back to Power Swain and recieved a good amount of attitude and had to cancel my entire day to get a rental.
 
With all these problems and having 2 GM dealerships hang up on me I will NEVER buy another GM product ever. At this point my car is at the shop again (and these people have so much attitude when dealing with them) and I am now driving a GM rental which I dont particularly care for.
 
As of today I am still without a car and getting more irriated as the day goes on.

#207 of 689 Re: '08 Outlook transmittion and sunroof leak [marylowe06] by gmcustsvcsarah

Dec 29, 2011 (7:07 am)

Replying to: marylowe06 (Dec 28, 2011 3:29 pm)
I am sorry to hear about your experience. If you would like to open a Customer Assistance Case with us so we can document your concern, please don't hesitate to send us an email with more information, including your name/Edmunds username, contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your dealerships (I realize they're posted here, but I am not the only Customer Service Representative who responds to emails from Edmunds).
 
We look forward to assisting,
Sarah
GM Customer Service

#208 of 689 Re: 2007 Saturn Outlook Transmission [gmcustsvcsarah] by mamalle

Jan 01, 2012 (10:14 pm)

Replying to: gmcustsvcsarah (Dec 13, 2011 10:03 am)
Omg!im so upset after reading every post. I'm sitting in a hotel because my Saturn outlook 2009 decided to die on 1-95 this am. We were pulling onto the merge lane form the rest stop and my husband changed gears and the flipping car started sputtering and we were only going 20mph whie everyone else was going 70-80 mph. We could of been killed. It now sits at a Buick dealership until the morning. I'm over 4 hours away from home with my husband,son and father on new years day! I never received a recall either about the timing chain. Just the one about the headlight that we have already taken in 2x before and was planning on taking it in this week to fix it along with the seatbelt that doesnt work.
We have 47,0000 miles on it and I could just cry. I need to get home and not be stuck here while This car most likely gets a new transmission. It had more coming out of the back and said something like reduced engine along with he check engine light on it. I do recall telling my husband that I noticed that it would kinda jump when I was at the light when I had my foot on the break. I can't believe this car hasn't been recalled.
 
Lisa

#209 of 689 Transmission is rebuilt - what happens next? by dimoutlook

Jan 02, 2012 (6:47 am)

So, the transmission was rebuilt on my 2008 Outlook at 42k miles. But will it happen again?
Was the original problem rectified with the rebuild? Any answers would be much appreciated.

#210 of 689 Re: 2007 Saturn Outlook Transmission [mamalle] by gmcustsvcsarah

Jan 02, 2012 (10:15 am)

Replying to: mamalle (Jan 01, 2012 10:14 pm)
Good afternoon Lisa,
I am sorry that you were stuck over the New Year holiday. Could we get an update on your situation, please?
All the best,
Sarah
GM Customer Service

#211 of 689 Re: 2007 Saturn Outlook Transmission by geoffbe

Jan 03, 2012 (8:45 pm)

My wife's 2007 Saturn Outlook is in the shop with transmission problems. Aarg ... she love's this car! It's her baby! GM warranty don't fail me now! Here is the timeline ...
 
December 29, 2011 - with 58,000 miles and no major problems with our 2007 Saturn Outlook, we noticed some slipping in the transmission around 20 MPH and 50 MPH speeds.
 
December 30, 2011 - in the morning we noticed more transmission slipping and decided to bring it to the dealer. Dealer was overbooked with appointments and couldn't offer us a rental car without inspecting the car first. We decided to keep the car for the New Year's weekend. Drove no more than 1/4 mile from the dealer when the engine light came on for the first time EVER. Two minutes later, as my wife pulled the vehicle into the dealer for the second time, the car had an awful "bucket o' bolts" noise in the transmission. We left the car at the dealer, and were not offered a rental for the long weekend (again, dealer insisted that they could not give out a rental without looking at it first).
 
January 2, 2012 - called the dealer at Noon, said their diagnostic computers were down & were playing catch-up. Finally heard back from the service department later in the day that there are problems with the transmission, however the onsite car rental guys were not working on January 2nd so we'd have to wait until January 3 to get a rental. Service guy indicated that the transmission repairs would be covered under warranty.
 
January 3, 2012 - showed up at 8 AM to pickup a rental, and were told by the onsite rental guy (Enterprise) that they did not have any Chevy products on the lot to rent at the moment. They said "by policy" they could only rent us a GM/Chevy car. I drove my wife back to the house, went to work and we returned at the end of the day to pick up a Chevy Impala rental (didn't know they still made 'em).
 
The car remains at the dealer and is expected to be repaired by Wednesday or Thursday (but no promises of course).
 
We are diligent with servicing this vehicle, and have always driven it conservatively. We love this car and were disappointed that it broke down so swiftly with very, very few warning signs. I will re-post with any new updates.
 
Geoff

#212 of 689 Re: 2007 Saturn Outlook Transmission [geoffbe] by fedupwithlies

Jan 04, 2012 (6:52 am)

Replying to: geoffbe (Jan 03, 2012 8:45 pm)
Hello, i had the same problem in October of last year after constant complaining to the dealership about the car overheating and not going in gear. They took the car and said there were alot of parts that came loose and apart inside the engine. This got acknowledged after i had that big 60000 mile service on it done and right after that, the water pump went out. The GM dealer did get me a rental car for a week while they worked on my car, if your car is under warranty politely ask for a rental they owe you that.The biggest thing i learned from all this was GM knows there are problems with there Saturn engines and transmissions, these incidents are not isolated. Please make sure when you take your car in for a problem, make sure the service rep writes down exactly what you said the problem was, not there interpretation and find out what your rights are under your state lemon laws.

#213 of 689 Re: 2007 Saturn Outlook Transmission [geoffbe] by gmcustsvcsarah

Jan 04, 2012 (9:34 am)

Replying to: geoffbe (Jan 03, 2012 8:45 pm)
I am glad to hear that your vehicle has been diagnosed and being taken care of. Please be sure to post an update for us when you get your Saturn back, and if we can be of any assistance don't hesitate to get in touch with us via email with more information.
Best,
Sarah
GM Customer Service

#214 of 689 Still unable to fix this car! by saturnoutlook

Jan 05, 2012 (2:01 pm)

Continuing saga from me earlier posts.
 
No one can fix my issue, have transmission issues I can only describe as failure to shift followed by heavy downshift and engine screaming and lots of hesitations. Also every morning I awake to a car that flashes all kinds of warnings, such as service traction control and a check engine light. usually after about a mile the traction control lights go out but the check engine light remains.
 
Most recently, the dealer has been unable to find anything, first they replaced an ignition coil which seemed to resolve the problem, but within a week it was back. the dealer once again replaced the same ignition coil, this time it lasted a day. Last week I was at the dealer and they said they could not figure our the problem, the codes were bouncing around and they couldn't isolate the issue, but as a bonus the light was off, only to return later that day.
 
Now its another day off of work to go wait at the dealer and hope someone can fix it. The car has 70K miles on it, I'm the original owner and these problems started about a year after I got the car. I have been through multiple dealers, two different Saturn dealers and two chevy dealers. I do not want to buy another car, but I'm running out of patience.

#215 of 689 Re: Outlook transmission problems [ljandbucket] by saturnoutlook

Jan 05, 2012 (2:16 pm)

Replying to: ljandbucket (Nov 12, 2011 9:01 am)
I'm glad your problems were resolved. I have experienced similar problems with the dealer attempting similar fixes. Unfortunately, I've been through two ignition ciol replacements. the first one lasted a few weeks and the second one lasted a day. Now the dealer is at a loss.

Messages Page 22 of 70

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