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Saturn Outlook Transmission Problems

689 messages,  Last post on May 16, 2013 at 11:39 AM

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What is this discussion about? Saturn Outlook, Transmission, SUV

    

Messages Page 21 of 70

#198 of 689 Re: 2007 Saturn Outlook Transmission [weaveroutlook] by gmcustsvcsarah

Dec 13, 2011 (10:03 am)

Replying to: weaveroutlook (Dec 12, 2011 10:15 am)
The Powertrain Warranty includes the following components of the vehicle for the first 5 years/100,000 miles, whichever comes first:
 
Engine: Cylinder head, block, timing gears, timing
chain, timing cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal lubricated
parts as well as manifolds, flywheel, water pump,
harmonic balancer and engine mount. Timing belts are
covered until the first scheduled maintenance interval.
 
Transmission/Transaxle/Transfer Case: Case, all
internal lubricated parts, torque converter, transfer case,
transmission/transaxle mounts, seals, and gaskets.
 
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts, universal
joints, wheel bearings, locking hubs, front differential
actuator, supports , front and rear hub bearings,
seals and gaskets.

#199 of 689 07 Saturn transmission by madinmemphis

Dec 13, 2011 (11:10 am)

I am livid. I bought an 07 Saturn, did some due diligence and read the reviews, saw nothing about the transmission issues, bought an '07 Outlook on Halloween and December 9th on my way to work, the transmission went nuts. I did not buy the extended warranty because those usually are not a good deal. I have no reverse and it appered it stayed in first gear and the RPMs's went way up!! I called a tow truck and took it to the JIm Keras Chevy dealership in Memphis, TN. I purchased from the Jim Keras Nissan dealership right next door. I found I had outstanding recall issues so I got the timing chain recall done and approx 2-4 weeks later my transmission died (at least partially) The Chevy dealership told me on the 9th it should be in the shop Tues the 13th (today) and they would call me. I had to rent a car and today I called them. Then they tell me it should be in the shop by the end of the week. And they will rent me a car if it is under warranty. It is 5 yrs old so I have my doubts, but I might have some powertrain warranty. I had a Yukon Denali prior to this that I loved, loved, loved except for the terrible gas mileage. I thought trading to a 6 cylinder would be great, 6 weeks and it craps out. I am most dissapointed. Should have bought a Honda Pilot. I was trying to support American companies, apparently that was stupid of me. Will keep you all posted on my experiences, after reading these I am not too hopeful . . .

#200 of 689 Re: 07 Saturn transmission [madinmemphis] by gmcustsvcsarah

Dec 13, 2011 (11:59 am)

Replying to: madinmemphis (Dec 13, 2011 11:10 am)
I'm sorry to hear about your Saturn. If you were willing to email us the last 8 digits of your VIN, we could look into the warranty parameters on your vehicle. It would be helpful to include the mileage, as well. Please update us on what you learn from the dealership.
 
Best,
Sarah
GM Customer Service

#201 of 689 Re: transmission died [96babnsnpr] by outlook8

Dec 15, 2011 (9:05 am)

Replying to: 96babnsnpr (Nov 29, 2011 6:39 am)
Thank you for your info, called the nearest dealership, started to explain the problem, they interrupted and said, "we know what the problem is, we have 30 of them in here for the same thing!!!!" 2 and a half weeks later, no hope of getting the car back any time soon, but they do give biweekly phone calls to keep us up to date. Took your advice and demanded an equal size loaner, which we have for the duration. Not happy that this happened, but customer service has been mostly positive.

#202 of 689 Traction Control Problem by hoppinheather

Dec 20, 2011 (6:14 pm)

Hi, The traction Control / stability track light keeps coming on. Then it goes off again. This is occurring more frequently but we don't know what the issue is. Now the check engine light came on yesterday and then went off again today. I see that many people are having this problem, I have 47K miles on an 08 Outlook and we just bought it from the lease last month. Can anyone offer suggestions besides parking it in my driveway.

#203 of 689 Re: Traction Control Problem [hoppinheather] by gmcustsvcsarah

Dec 21, 2011 (6:52 am)

Replying to: hoppinheather (Dec 20, 2011 6:14 pm)
When the ESC system is turned off, TRACION OFF and ESC OFF will appear in the DIC, and the ESC/TCS lights will stay on solidly to alert you that the system is disabled. Have you seen a "SERVICE ESC" message in your DIC? Or has your vehicle already been evaluated for this by your servicing dealership?
 
Sarah
GM Customer Service

#204 of 689 And one month later.... by outlook8

Dec 27, 2011 (2:50 pm)

Saturn is STILL waiting at the dealership for the repair. In their most recent phone call update, I was told that a rep had to come and examine the cars to determine which repairs will be approved under the warranty. I cannot believe I have been without my vehicle for a month, and they still haven't decided how to fix it?!

#205 of 689 Re: And one month later.... [outlook8] by gmcustsvcsarah

Dec 28, 2011 (7:38 am)

Replying to: outlook8 (Dec 27, 2011 2:50 pm)
Outlook8,
 
Have you already opened a Customer Assistance case with us (I apologize if this is redundant and you already have been in touch with us via email; a co-worker helps out with the Edmunds email)? I would strongly recommend you doing so, if you haven't yet.
 
I am very sorry for the inconvenience this has been, but thank you for your patience as we work to sort this out!
Sarah
GM Customer Service

#206 of 689 '08 Outlook transmittion and sunroof leak by marylowe06

Dec 28, 2011 (3:29 pm)

I purchased my 2008 Saturn Outlook from a Nissan Dealership in April of 2010. I noticed that this past September of 2011 my sunroof would drip a little. A month later I was driving and a steady stream of water came into my car. The next rain we had I actually had standing water on the floor board on the passanger side. I called a GM dealer and told them after doing some research that this is a common problem and it needs to be adressed, I was told it was my problem and the extenstion tube that I had researched was "general maintenance". I told them it certainly was not and was hung up on. Now the car will only heat when on defrost and that is barely working. Fast forward a few weeks and my car was acting funny when I was out so I called my mechanic and he told me to check the transmittion fluid and it was empty. I had it towed to a transmittion repair place and they checked it and said it was completely empty and that it was leaking but he didnt know where. Then I had it towed to Power Swain in NC they said it was overfilled (which is was not) and drained it and refilled it and said I was good to go. A week later I was driving it and came to a stop light and pressed the gas pedal and didnt go anywhere. Had it towed again back to Power Swain and recieved a good amount of attitude and had to cancel my entire day to get a rental.
 
With all these problems and having 2 GM dealerships hang up on me I will NEVER buy another GM product ever. At this point my car is at the shop again (and these people have so much attitude when dealing with them) and I am now driving a GM rental which I dont particularly care for.
 
As of today I am still without a car and getting more irriated as the day goes on.

#207 of 689 Re: '08 Outlook transmittion and sunroof leak [marylowe06] by gmcustsvcsarah

Dec 29, 2011 (7:07 am)

Replying to: marylowe06 (Dec 28, 2011 3:29 pm)
I am sorry to hear about your experience. If you would like to open a Customer Assistance Case with us so we can document your concern, please don't hesitate to send us an email with more information, including your name/Edmunds username, contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your dealerships (I realize they're posted here, but I am not the only Customer Service Representative who responds to emails from Edmunds).
 
We look forward to assisting,
Sarah
GM Customer Service

Messages Page 21 of 70

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