Last post on May 16, 2013 at 11:39 AM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#190 of 689 Re: 2007 Saturn Outlook - HAD IT WITH GM Customer Service!!! [gmcustsvcsarah]
Dec 01, 2011 (7:17 am)
Im not really sure how much you can help me since noone else really has been able too. I do however find it funny that when i actually speak to someone about this being a KNOWN issue noone seems to know what im talking about. However a GM Customer Service rep responds to everyone of these complaints.
Anyway i have the flush scheduled for next Wednesday because as stated i have no choice if im to a chance in GM owning that there is a problem.
My SR# is 71-1011510774 & my rep is Maria. She has been as helpful as she can be, but to be honest i think its just a call center & someone reading from a script..."We contacted your dealer to discuss your issue, but because your vehicle is outside the Warranty window we can only recommend you do what the dealer recommends & if there continues to be a problem we will reevaluate at a later date"
Wonder what all the GM employees would have done if the government hadnt taken my tax payer dollars to save their jobs....yeah i went there...
#191 of 689 Re: 2007 Saturn Outlook - HAD IT WITH GM Customer Service!!! [nojustice13]
Dec 01, 2011 (9:27 am)
Thank you for that information. As your case is already being handled by a District Specialist (to whom I would send a case if it needed to be escalated), it is not something that I can assist further with other than to explain further decisions made in the process.
If you would like more information about the proceedings with your case, Maria is scheduled to call you next week on the 5th, or you can email us and we'll discuss it further from there.
GM Customer Service
#192 of 689 Re: 2007 Saturn Outlook - HAD IT WITH GM Customer Service!!! [nojustice13]
Dec 01, 2011 (1:09 pm)
i had a 2009 with 7K dead motor 22K whinny transmission,,, i was a lucky one . traded in for a new toyota fourunner, now this is a real strong car
#193 of 689 Re: desperate for help [gmcustsvcsarah]
Dec 07, 2011 (12:59 pm)
Its been a month since I sent a message out looking for help. You responded to my message which I thank you for doing I sent all the info you needed and I havent heard anything since now my nice and expensive vechicle is just parked in my driveway like a christmas ornament since it doesnt work. I really have trust in gm that they can help me out with this issue thank you again.
#194 of 689 Re: desperate for help [dochacon]
Dec 07, 2011 (2:00 pm)
I am so sorry for the delayed response! There may have been some missed communication between my co-worker and myself. Would you mind resending that email? I really appreciate it, and thank you for posting again.
GM Customer Service
#195 of 689 2007 Saturn Outlook
Dec 08, 2011 (4:04 pm)
I have a 2007 Saturn Outlook and I am having issues with the traction control for starters. When a slip on the snow happens the message says turning off traction control, then it powers down the engine. I have had the recall done to the Outlook this summer. The car had codes for the TPS sensor lately. The first codes that were pulled were timing chain actuator or something like that, (0017). Our local mechanic told us to try using additive and change oil sooner because of oil sludge that he noticed. GM dealer told us to replace timing chain and every sensor on that side. I was told they had to pull the engine for a grand total of 3400.00 are you out of your minds, this is crazy! The car powers down on the highway and this is a safety issue with the vehicle and apparently I am not alone. I have owned GM most of my life and this by far is concept wise the car fits my needs perfectly but mechanically this is the worst thing they have ever built and now I am upside down and stuck with a problem that has been ignored. Anyone have ideas to what the real issue might be?
#196 of 689 Re: 2007 Saturn Outlook [orhnry1]
Dec 12, 2011 (9:46 am)
I see that you have been working with your dealership this year on a few different concerns. Have you set up a case with Customer Assistance already? Please email us more information if you are interested in doing so, including your name and user name, your contact information and the last 8 digits of your VIN, the name of your involved dealership and your current mileage.
Thank you in advance,
GM Customer Service
#197 of 689 Re: 2007 Saturn Outlook Transmission [gmcustsvcsarah]
Dec 12, 2011 (10:15 am)
Had transmission module repaired and now power steering pump has gone out. Is this a common problem with the outlook? Does anyone know if it is covered under 100k warranty?
#198 of 689 Re: 2007 Saturn Outlook Transmission [weaveroutlook]
Dec 13, 2011 (10:03 am)
The Powertrain Warranty includes the following components of the vehicle for the first 5 years/100,000 miles, whichever comes first:
Engine: Cylinder head, block, timing gears, timing
chain, timing cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal lubricated
parts as well as manifolds, flywheel, water pump,
harmonic balancer and engine mount. Timing belts are
covered until the first scheduled maintenance interval.
Transmission/Transaxle/Transfer Case: Case, all
internal lubricated parts, torque converter, transfer case,
transmission/transaxle mounts, seals, and gaskets.
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts, universal
joints, wheel bearings, locking hubs, front differential
actuator, supports , front and rear hub bearings,
seals and gaskets.
#199 of 689 07 Saturn transmission
Dec 13, 2011 (11:10 am)
I am livid. I bought an 07 Saturn, did some due diligence and read the reviews, saw nothing about the transmission issues, bought an '07 Outlook on Halloween and December 9th on my way to work, the transmission went nuts. I did not buy the extended warranty because those usually are not a good deal. I have no reverse and it appered it stayed in first gear and the RPMs's went way up!! I called a tow truck and took it to the JIm Keras Chevy dealership in Memphis, TN. I purchased from the Jim Keras Nissan dealership right next door. I found I had outstanding recall issues so I got the timing chain recall done and approx 2-4 weeks later my transmission died (at least partially) The Chevy dealership told me on the 9th it should be in the shop Tues the 13th (today) and they would call me. I had to rent a car and today I called them. Then they tell me it should be in the shop by the end of the week. And they will rent me a car if it is under warranty. It is 5 yrs old so I have my doubts, but I might have some powertrain warranty. I had a Yukon Denali prior to this that I loved, loved, loved except for the terrible gas mileage. I thought trading to a 6 cylinder would be great, 6 weeks and it craps out. I am most dissapointed. Should have bought a Honda Pilot. I was trying to support American companies, apparently that was stupid of me. Will keep you all posted on my experiences, after reading these I am not too hopeful . . .