Last post on May 16, 2013 at 11:39 AM
You are in the Saturn Outlook
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Saturn Outlook, Transmission, SUV
#188 of 689 2007 Saturn Outlook - HAD IT WITH GM Customer Service!!!
Nov 29, 2011 (12:05 pm)
Ok well here's my time to vent:
July 2010 (72K) - took in for service & they recommended a tranny flush as per maintenance recommendations. So had that done along with a few other things.
July 2011 (98K) - After getting stuck on the I76 bridge between Philly & NJ, i contacted OnStar to get the code for the check engine light & got the P0700 code. Once i got back to Springfield MA i took to my dealer (Balise Chevrolet) and they "couldn't replicate the condition" so therefore nothing was done (Notice how close to running out of Warranty - go figure right)
Nov 2011 (103K) - On way back to Philly for business and within 45 miles my check engine light comes back on, i call OnStar & get the P0700 code again. Well i continue on & then at about 150 miles i get a digital warning on my odometer display that transmission fluid is hot & to idle engine & start losing power & I call OnStar & get code P0634. So i pull into rest area & then after ten minutes i continue journey, then in about 30miles the whole process continues. Then on trip home after about 150 miles same issues. I then take to dealer (Balise) and they charge me $100 for diagnostic to only tell me that they found the codes and that my transmission oil appeared burnt & they recommend another tranny flush for $200.
So i contact customer service & let me tell you i think the only thing they are good for is working with the dealer to rape you even further over the coals. Not only do they not recognize there is a problem with the tranny but they only recognize diagnostics from a GM Certified Saturn Specialist & not a 3rd Party who would have your best interests in mind vs a "Company" dealership. Then I am told i have to do the recommend flush in order for them to even consider covering any issues down the road that might occur since i reported it before the warranty was up. However if they do determine there is an issue, im still stuck spending the $200 for the flush that may or may not help the problem.
Just for a laugh: I was also told that i need new rotors (again), which i will do myself at this point & replace right front sway bar link. I then asked them to check my 2010 service record & they replaced my left sway bar link. Then the service rep at Balise says "We usually replace both at same time". I just looked at him and said "It just keeps getting better doesn't it".
Is there anyone else out there that loves their Saturn as I do, but would appreciate GM stepping up & fixing a known propblem like our tax dollars fixed their problems? If so id like to know any recommendations on starting either a petition or even a Social Media campaign to "out" GM & their "Quality Customer Service"
#189 of 689 Re: 2007 Saturn Outlook - HAD IT WITH GM Customer Service!!! [nojustice13]
Nov 29, 2011 (1:07 pm)
I'm sorry to hear about your frustrations with this situation. Can we look further into this? When you worked with Customer Service, did you have an SR#? Did you have the transmission flush done? Please email us this information so we can continue to assist.
GM Customer Service
#190 of 689 Re: 2007 Saturn Outlook - HAD IT WITH GM Customer Service!!! [gmcustsvcsarah]
Dec 01, 2011 (7:17 am)
Im not really sure how much you can help me since noone else really has been able too. I do however find it funny that when i actually speak to someone about this being a KNOWN issue noone seems to know what im talking about. However a GM Customer Service rep responds to everyone of these complaints.
Anyway i have the flush scheduled for next Wednesday because as stated i have no choice if im to a chance in GM owning that there is a problem.
My SR# is 71-1011510774 & my rep is Maria. She has been as helpful as she can be, but to be honest i think its just a call center & someone reading from a script..."We contacted your dealer to discuss your issue, but because your vehicle is outside the Warranty window we can only recommend you do what the dealer recommends & if there continues to be a problem we will reevaluate at a later date"
Wonder what all the GM employees would have done if the government hadnt taken my tax payer dollars to save their jobs....yeah i went there...
#191 of 689 Re: 2007 Saturn Outlook - HAD IT WITH GM Customer Service!!! [nojustice13]
Dec 01, 2011 (9:27 am)
Thank you for that information. As your case is already being handled by a District Specialist (to whom I would send a case if it needed to be escalated), it is not something that I can assist further with other than to explain further decisions made in the process.
If you would like more information about the proceedings with your case, Maria is scheduled to call you next week on the 5th, or you can email us and we'll discuss it further from there.
GM Customer Service
#192 of 689 Re: 2007 Saturn Outlook - HAD IT WITH GM Customer Service!!! [nojustice13]
Dec 01, 2011 (1:09 pm)
i had a 2009 with 7K dead motor 22K whinny transmission,,, i was a lucky one . traded in for a new toyota fourunner, now this is a real strong car
#193 of 689 Re: desperate for help [gmcustsvcsarah]
Dec 07, 2011 (12:59 pm)
Its been a month since I sent a message out looking for help. You responded to my message which I thank you for doing I sent all the info you needed and I havent heard anything since now my nice and expensive vechicle is just parked in my driveway like a christmas ornament since it doesnt work. I really have trust in gm that they can help me out with this issue thank you again.
#194 of 689 Re: desperate for help [dochacon]
Dec 07, 2011 (2:00 pm)
I am so sorry for the delayed response! There may have been some missed communication between my co-worker and myself. Would you mind resending that email? I really appreciate it, and thank you for posting again.
GM Customer Service
#195 of 689 2007 Saturn Outlook
Dec 08, 2011 (4:04 pm)
I have a 2007 Saturn Outlook and I am having issues with the traction control for starters. When a slip on the snow happens the message says turning off traction control, then it powers down the engine. I have had the recall done to the Outlook this summer. The car had codes for the TPS sensor lately. The first codes that were pulled were timing chain actuator or something like that, (0017). Our local mechanic told us to try using additive and change oil sooner because of oil sludge that he noticed. GM dealer told us to replace timing chain and every sensor on that side. I was told they had to pull the engine for a grand total of 3400.00 are you out of your minds, this is crazy! The car powers down on the highway and this is a safety issue with the vehicle and apparently I am not alone. I have owned GM most of my life and this by far is concept wise the car fits my needs perfectly but mechanically this is the worst thing they have ever built and now I am upside down and stuck with a problem that has been ignored. Anyone have ideas to what the real issue might be?
#196 of 689 Re: 2007 Saturn Outlook [orhnry1]
Dec 12, 2011 (9:46 am)
I see that you have been working with your dealership this year on a few different concerns. Have you set up a case with Customer Assistance already? Please email us more information if you are interested in doing so, including your name and user name, your contact information and the last 8 digits of your VIN, the name of your involved dealership and your current mileage.
Thank you in advance,
GM Customer Service
#197 of 689 Re: 2007 Saturn Outlook Transmission [gmcustsvcsarah]
Dec 12, 2011 (10:15 am)
Had transmission module repaired and now power steering pump has gone out. Is this a common problem with the outlook? Does anyone know if it is covered under 100k warranty?